Flowerama

what a great place! super friendly and helpful staff, great flowers and great prices
LOVE this place!

Please NOTE: This is NOT about this particular florist but 1−800-Flowers
Ordered a flower birthday cake on ³⁄₅ to be delivered on ³⁄₉ for a couple celebrating their 94^th and 100^th. Tracked the delivery in the am of the 9^th & it stated «en route». At 4pm, tracked again and it showed «exception noted». Called Customer Service and after checking with the florist she states they didn’t have the flowers for the arrangement which consist of white poms, red carnations and a single red rose and a few candles… really could have gone to Jewel or Costco for them. She states they could send another arrangement but I asked to speak to a supervisor. After 20+ min on hold, I hung up and called back. «C/​S Gel» answers and after asking for a supervisor 4 – 5 times, she hangs up on me. Called back and spoke with C/​S Mara and give her the cliff notes on the situation; she does look up my order and tells me that it’s in process of being made and will be delivered that night and someone will call me. ³⁄₁₀ 100pm and no call, so I call Corporate office in New York. Barb answers, I give the cliff notes and she transfers me to Beth. I tell her my story and suddenly notice an eery silence and come to realize that no one is there!!! Call NY again and speak with Kevin. He also tells me that the «floral designer» doesn’t have the supplies to make the bday cake… florist doesn’t have floral foam and common flowers!!! WTH He offers to send another floral piece @ 50% off and send me a $ 20 coupon for my next order. So he really thinks I am going to order from 1800 Flowers again??? Oh and he can send the flower bday cake by the end of the week if I want to wait. I told him his offers are totally unacceptable considering the aggravation and embarrassment they have caused me. I had already disputed the charge on my Discover and would be contacting the CEO. Have ordered flowers numerous times from them and never had a problem with the quality but their customer service is in shambles and I won’t be ordering from them again. There are plenty of other options out there. Think twice about ordering from 1800Flowers folks as had I not checked the tracking I doubt I would have been contacted.