Cape Cod Appliance

Great service from a great company. I have used them many times and many of my friends have also. They are always very prompt with coming out to assess the repair. Prices are fair and customer service was very friendly. I would highly recommend them.

I use Cape Cod Appliance for all my repairs and have used them when we rented our home. They are always realiable and fix everything on the initial repair day. I can usually get a repair within a few days. My appliances are by Viking and SubZero, and I have found Cape cod Appliance usually has the parts needed and the knowledge to repair them! I highly recommend them.

Completely disappointing and unimpressed. As a small business owner on Cape Cod it always disappoints me to hear locals having to go off Cape for services /​goods. However it is because of companies like Cape Cod Appliance that so many feel that way.
Our 11 year old dishwasher wasn’t working and we called Cape Cod Appliance. 1^st visit the repairman was confident that it was a «latch» on the front of the dishwasher — we paid 150 $ for this latch to be repaired and that was not the issue. 2^nd visit we were informed that it must be the power switch (after the latch was replaced). One major gripe we have is that the repairman told us we could return our initial latch purchase since that was not the problem.
If you are smacking your head wondering why we put any more money into this — I KNOW, I KNOW! We should have known we were getting screwed when at the 3^rd visit a different repairman showed up — replaced our power switch and stated «it must be the control board.» In the meantime we also asked them to fix a pilot on our stove — they showed up with the wrong part!
So we are out 300 $ and we are buying a new dishwasher — I take full responsibility for putting any money into an old appliance but I found this company to be completely useless and in the case of the latch — unethical.
After calling to question whether we could return our useless latch we did get a return phone call from the owner stating although that was not possible he would perform an installation of any new dishwasher for free. Are you kidding me — I wouldn’t let anyone from this company tighten a screw never mind install an appliance.
Went to Lowe’s (Off Cape) and bought a new dishwasher that they installed.

2^nd visit to repair appliance (leaking refrigerator). 1^st visit he spent only 30min on repair and charged $ 132 service fee plus $ 30 for the part which what he stated was a «in-​line drain heater kit» which seemed to fix the problem. After only a few months, it started leaking again. Called them back out because they said that their work was guaranteed. When they arrived, he spent ½hr again and said he needed to install another heater kit. This time I was there to watch. This so called «kit» was nothing more than a ½″ wide thin strip of aluminum that he bent and wrapped around the freezer’s antifrost heating rod and shoved down the condensation drain tube. I asked what else the kit included to make it cost $ 30 and was told that the strip was the kit and that they charge $ 30 because they can. He then told me how their «guarantee» is only good for 90 days and does not cover the service fee. Spent some time on the phone with the manager but still ended up having to pay another $ 95 service fee.
There were other issues with the quality of service other than the issue of the cost. The bottom line is that on each service visit and the time spent on the phone with the manager, it is obvious to me that they give little consideration to their customers and are only concerned about getting as much money for the least amount of work and that they do that… «because they can».
***UPDATE:
Just spoke to manager again and they have reduced the service fee from $ 95 to $ 45. New heating kit has not been installed yet but will update again when all work has been completed.

It is expected any business should have a reasonable mark-​up for parts used to repair an item. This company excersies a mark-​up, by my estimate of 4X cost. Furthermore, they over charge on the time need to repair a applicance. Today I was charged 1.5 hours, when in fact they were on the job for only 1 hour. FYI: it was the third visit to repair the applicance