Ray is an amazing salesman and person in general. He is always willing to walk you through and talk about all your options and features. Not bent on selling you the most expensive, but rather explain to you feature benefits without bashing the competition. Sundance Spas are incredible and the jets are the best I have sat in. I am now a proud owner of a Aspen Sundance Spa and I am confident buying it from Backyards of America will give me amazing service over the lifetime of the tub. Also they have a club you can join to give you 10% off of their chemicals which puts them on par with AMAZON and other big retailers.