MT Hood Pet Resort

I used to take my dog there to get her nails trimmed and have some socialization time with other dogs. At least that was my hope. However I began to notice that every time I picked her up she was always locked in a cage. She’s well behaved and gets along with other dogs. She was also very wet. When I asked about it they said they sprayed her because she was barking too much (probably because she didn’t want to be in a cage) and they let the dogs out in some sort of rotation yet I never saw the majority of the dogs out playing.
Yet another alarming thing I noticed was that the owners dog is generally there. The dog (a little frenchie) wears a shock collar, is extremely timid and is always being yelled at by Trina the owner.
I feel that if she is mean and aggressive with her own animals, she’s generally irritated and has a bad attitude, then how can I trust her with my own?
I do not.
My dog is now extremely fearful of having her nails done which she never was before. I will never go back and wouldn’t recommend the aggressive, rude and negative staff to anyone who loves their pet.

Fantastic dog daycare in Mount Hood! Very impressed!
I brought my 9 month old puppy for 2 days of daycare while skiing at Mount Hood during my family Christmas ski vacation. Everything was great! Im an overprotective puppy mom and I felt very comfortable with my baby here. He was very well taken care of, super safe, happy, and tired after.
I filled out the registration forms online and brought copies of my pups shots and we were good to go. They even sent me an email reminder/​confirmation the day before.
Trina and the staff were fantastic! Upon my dog’s arrival, staff put the younger, more playful, dogs in individual kennels and brought my pup on leash to greet the rest of the dogs in the group. Once he met all the dogs, the younger dogs were brought back into the group one at a time to make sure everyone got along well. Reactive or aggressive dogs are not included in the play group and are exercised individually so everyone says safe. 5 star process!
The play group handler was very attentive to the group and carried a spray bottle with water to disrupt any questionable behavior — I appreciate that a lot! They even fed him lunch without charging extra for it.
There are individual kennels used to give the dogs breaks during the day, which is great when you have a dog like mine that doesn’t know when to stop.
The facility is super clean, staff is knowledgable and friendly, and prices are extremely reasonable. I’d be back in a heartbeat.
Thank you very much!

My fiancé and I were very excited about boarding our pup there however something came up and we had to cancel our reservation. The woman who originally took the reservation was wonderful! She was extremely informative, polite, and laughed at my corny jokes (big plus). However, when I called back to cancel I spoke with another woman named Jessica. Maybe she was having a bad day or was stressed out but she is the reason we will never give them our business. Jessica could not have been more short or cared any less than she did… like we were putting her out and she didn’t want to be on the phone whatsoever.
Every interaction with every customer counts.

Went in today so I can have a conversation with the place and find out about what they have to offer. This place seems pretty cool and a sweet little pug was even there to greet me when I went in. Would be 5 stars but we parked out front and a rude lady was upset and making gestures towards us through the window not realizing that we were in fact customers inside… If I was an owner I would talk to that lady with the long hair and the grimmace not to pre judge. I would take my dog here but don’t use the parking spots apparently they don’t like it

My dogs love day care and overnights at this full-​service resort, and the sentiment is mutual. They are practically celebrities here! I feel 100% confident leaving them with Trina &
play or get groomed to perfection. Responsible dog owners won’t have a problem; if you fall down on the job, you will probably hear about it. That can be a good thing: I got advice on how to alter feeding to get my Irish setter to enjoy breakfast and stop refusing food. As careful as I am, with two long-​haired dogs to keep up with, I’m not always on top of pet health. I am glad that Trina lets me know if I need to be brushing more or updating vaccinations. She is truly an advocate for dogs. THANK YOU MT. HOOD PET RESORT!!!

I brought my dog here once to get her nails clipped. She was a year old, squirmy and it was her first nail clipping. I told the lady, also the owner that she had never had her nails trimmed before. She took my dog back and 10 minutes later she came back, looked really annoyed and told me my dogs nails were way too long and she should have had her nails trimmed months ago and that I needed to start touching my dogs feet more because it was too difficult for her to clip them. She was very rude about it and I won’t be going back.

Nichole the groomer did an awesome job. My English Setter had a kennel clip done today and looks great. The reson for the 2 star review is they did not honor their quote. ($ 45-​$ 50) When I made the appointment I told them I wanted a kennel clip for my English SETTER. When I went in to pick her up they charged me $ 60. When I said that I was quoted lower their excuse was «she’s big for an English Springer.» I reminded them she is a setter. They also said she had lots of fleas. She is on the best flea medication on the market — Trifexis. I also checked over throughly before dropping her off. (because of a review I read). I authorized a hyperallergenic shampoo and was charged extra for a flea shampoo. I wont go back.

This place is great, Trina the owner always has great tips for taking care of your pets. They’ve also had photographers there for pet holiday pictures. I always take my dog here!

We’ve boarded our dogs here several times over the last 3 – 4 years. The facility is decent, the staff are kind, and our dogs always seem happy. This and the fact that options are very limited in the Sandy area are the only reasons we have continued to give them our business, hence the two stars.
Stars are deducted due to the following:
–Services are more expensive than other similar facilities (at one point, and it still may be the case, pricing on the website differed from what is charged upon arrival).
–The owner insists we buy a special toy for our dog or charges us if he chews through one of theirs. In my opinion, wear and tear and destroyed toys should be part of the territory when dealing with a doggy daycare/​boarding facility. We often feel like we are being nickel and dimed here which gets to be annoying due to the above mentioned already inflated prices. If we have to buy a toy, she should at least extend her wholesale price since she supplies and sells toys out of her retail area stock.
–The owner is outright rude quite often. Sometimes she is smiles and rainbows and great to deal with, others she is extremely critical of us, our dogs, our care of them, etc. One time I questioned her pricing and the issue of having to buy a toy for our dog when dropping our dogs off. A few days later my husband picked them up and she gave him a snotty and sarcastic imitation of what I sounded like when questioning her. There are numerous other occasions when we have dealt with her, her bad attitude, and extreme rudeness/​critical assessment.
Bottom line, we will continue to board our dogs here from time to time as we often have to leave town and there are no other good options in the area. However, nearly every time we drop off or pick up our dogs we comment on our wishes to see a better option.

I’d heard good things, and know they’ve been in business for several years, so I went to check it out. No one in the lobby, so after about 5 minutes and no one in sight, I left. Maybe I’ll try it again some time.