The UPS Store

Great service. I went there to do my passport pictures, it was fast. The next day I went there again to do a couple of more passport pictures for some documents and he didn’t charge me for them. Awesome !!

I was a customer of this store for over three years, with a mailbox. The service has been great, but a recent experience has caused me to rethink the service here…
I think like most people, I am getting less and less mail. As I am on the go a lot, I like the ability of having packages delivered without the hassle of having to be home to receive them. About 10 months ago I moved, and did not want to change addresses; despite the fact that there is a mail store much closer to my house. This was clearly a mistake as I am about to share.
About a month ago, I went in to pick up my mail. I have never really used my key, just ask one of the clerks to grab my mail… they always do, without a problem and recognize me. Got my mail and a package, and off I went. There was several things there, I had not been by to pick up my mail for a couple of weeks.
About 10 days later, I had a meeting at Costa Vida, just a couple of doors down, and stopped in to get my mail. Same experience, just had a few things.
A week later, I was meeting someone at Starbucks, again a couple of doors down, and went in to get my mail. I asked to check the box, and the clerk did as usual. She advised that I did not have anything. No biggie, this is common and I turned to leave the store. As I was leaving, the clear asked me «do you have a box here anymore?» I said, «yeas, I have had a box here for three years.» She then advised that my name is no longer on the box. She went to the computer and check, and advised that my account had been closed for non-​payment. I thought this to be strange, as I was just in a few times over the past couple of weeks, picked up mail, spoke with employees, and no one said a thing to me.
Needless to say… I was stunned. My mail had been rejected, and it may have been rejected for a week or so.
I asked to pay my balance and pay for the service, and was told that I would need to complete an application and pay the start up fee. She also stated I needed two forms of ID; which is standard to start the service. As I was driven to the location for my meeting, I had just a credit card and some cash, and unable to reopen my account… Yes, I was very annoyed.
After being a customer for 3 years, my account was closed for non payment. I feel the very least they could have done was to advise me on one of the 3 recent visits prior to telling me my mail was being rejected. The have my phone and email address, and I was never notified. I am sorry that I did not pay my bill, but I would think that giving me a bill, perhaps a reminder, and a final statement to let me know what was happening. How about a phone call or at least an email to let me know.
The next day, I opened a mail box at a more convent mail drop next to my new home. The cost is half the price of what UPS charges, I now have 24 hour access to mail (something I did not have before), and even more service access. I shared my experience with the manager at the new store… she was shocked. She said that is something they would never do. Worse case scenario, they would hold my mail until payment was made. I generally take care of these things, but travel a lot so it is nice to know I do not have to worry that my mail would be rejected if I forget to pay my bill.
I was a customer here for 3 years, and a customer of another UPS store location for 2 years prior to that… never again.