Enterprise Rent-A-Car

The female agent was very professional and helpful and warm and friendly! Although the man whom cleans the car. Doesn’t do it so good, so I had to have it re washed, then he never dried it so I has to ask them to make him wipe it down so I could see out the window. Some one shld check on their car cleaner there to make sure he’s not being lazy. That’s a turn off to get half assed clean vehicle when renting. But all in all my agent was a wonderful young women and very helpful and respectful. I would use them again. Just check for cleanliness!!:)

The staff is very friendly and professional. The car, however had an odor of smoke from a prior rental. The car was a 7 out of 10 for cleanliness.

Easy transaction. Friendly staff. Everything went well. Got a good deal through USAA. There were limited models to choose from, but the ones they had fit my needs, so no complaints. The car was clean, but it clearly had been smoked in (even though there were No Smoking signs posted clearly in the vehicle). I would rent from them again.

On July 10^th, 2015, I had an 8 am reservation. I walked in at approximately 807 am and 3 people were already there. Can’t blame this on Enterprise HOWEVER there were no cars were ready for any customers and we all waited for 45 mins. to 1 hour while they cleaned the interior and exterior of all 4 vehicles. And the interior was still dirty. TOTALLY UNSAT. It was over an hour before I left with my car and I had a 9 ½ hour road trip ahead of me. One female customer service rep working the counter, while not entirely rude, was very short with me. The other woman who was cleaning out the cars was nice but what does it matter after you wait about an hour to get your vehicle? No issues upon returning. The woman was polite.
FOLLOW UP REVIEW: I gave them another chance on Nov. 13, 2015 and service was MUCH BETTER. I bumped my OVERALL rating FROM BOTH EXPERIENCES up from a 1 to a 3. I gave them a FOUR this second time around. Everyone was polite this time. The only glitch was the car they were going to give me had low tire pressure so they put me in a different car. Otherwise flawless service. I was on my way twice as fast as the first time around. They cared enough to follow up via phone 2 days after returning the car to ensure I was satisfied. Thank you. This is the service I am used to with Enterprise.

Do yourself a huge favor and pay a bit more and go to Hertz. Worst experience by this agency. Zero customer service in helping me find a full size car to rent. I had called them on Monday, walked in on Tuesday they said by Wed they would have me a car, NADA! No car. No attempt to call around to other branches to see who had a car. ZERO service.