Doormatic

Rafael arrived on time and appeared to repair the garage door that wouldn’t close properly. He did open the control box, however, which voids the lifetime warranty and sprayed what appeared to be water on it as well as the chain.
1 ½ weeks later the door wouldn’t open. My wife telephoned for service and Rafael promised to arrive at 10:30 a.m. When he didn’t arrive she called and he said he’d be there in 30 min. This went on –and on – until 2 p.m. when she left to attend a wedding. He had been advised of her schedule but failed to appear timely.
She then contacted her bank to seek help obtaining a refund for a portion of his service charge. The bank called Rafael while my wife was on the line. They spoke and he agreed to refund the money. But once the bank hung up, he called her back and wanted her bank routing and account information, none of which was needed to refund a credit card charge. [The bank confirmed that later.]
Finally, he promised to refund the amount directly because he said he didn’t want a refund to appear on his merchant services account. Three weeks later he still has not done so.

Ripped me three times before I realized what he was doing. First time, Rafael had done his job correctly and we had no problems for about three-​four years.
Second time, he said that there were broken pieces and he charged us $ 300.
Third (a year later), same thing. But this time he charged us $ 450.
Fourth (8 months later), we got suspicious and decided to call another person. Turns out that Rafael had just turned the power of the motor to the lowest setting and over charged us for pieces that we didn’t need.
Save your money. He may start out honest but he’s a complete scam artist.

I think I must have jinxed myself because I was looking at the Doormatic business card that is stapled next to my garage door button thinking «wow, it’s already been 5 years since they fixed my garage door.» So when I came home today, I rolled into the garage and closed the door behind me. Hubby comes home about a ½ hour later and can’t open the door. He comes in the house to get into the garage and couldn’t get the door open, even w/​the manual release. I called Doormatic at 4:30pm, just like I did 5 years ago. Rafael says «I can be there between 8:30 — 9:00 tonight. I’ll call before I get there» Sure enough, he called back at 7:30 pm to say he would be here in 45 minutes. All the while, I’m thinking that my car is trapped in the garage and I’ll get to skip work tomorrow. Thankfully, Rafael came to the rescue again and had the door fixed in about 45 minutes. Oh well, no day off for me tomorrow:)

My garage door wouldn’t shut so I called them to fix it. The guy told me he would be out here in 1 hour and 30mins and I waited 2 hours 30mins he still didn’t show so I called them back. He told me I had to wait another 30mins. So I told them forget it. I called another company.