American Leak Detection

Dan is the man! I meant to write this review months ago. Dan helped us out in finding our leak from our pool lines and equipment. Not only did they find the leak in minutes but I ended up hiring Dan to re-​instal our equipment. Frankly by luck I found him here. Dan you are our guy for now on. Thank you so much !!!

Beware of overcharge for services.
We noticed water on our kitchen floor and called ALD. We had used them 2 years ago and were satisfied with their service at that time. We were told they couldn’t come until the next day even though we had water running onto the kitchen floor. They would call 30 minutes before arrival. No call, but Jonathan arrived within the specified time. It was pretty obvious the water was coming out of the wall behind the water heater, but Jonathan went ahead with all his fancy equipment and told us «the water is coming out of this wall». We knew that and gave him permission to cut into the wall. Once the leak was detected we asked that he go ahead and fix the problem. He said he couldn’t do it at that time, but would come back between 5:00 and 6:00 that evening to repair the leak and would call before he arrived. Nothing was said about an after hours charge for the work being done.
We had not heard anything from anyone, so after 6:00 we called the office to find out if someone would be coming. We got their answering serice. They were to have called him and he would call us with an update of when he would be arriving. Finally, at 6:50 there was a knock at the door. Jonathan came in and started the job. He finished about 8:20. He said that usually there was a charge for after hours work, but since we had started the job that morning, they wouldn’t be charging us for the after hours.
I paid by credit card and today when we received our receipt for services, we were charged $ 250 for the work and $ 50 for an after hours call. If we had been told there would have been an additional charge for after hours, we would have had them come back the following day to do the work. What a rip off. We can’t figure out why they couldn’t have done the repairs when they first arrived in the morning. Is this ever a gimmick. Get the jobs lined up during the day and then do the work in the evening when they can make an additional $ 50.
WE WILL NEVER USE THIS COMPANY AGAIN. THERE ARE A LOT OF GOOD PLUMMERS OUT THERE THAT DON’T TAKE ADVANTAGE OF THE SITUATION.

Really disappointed with the manners he had. Just on the phone, 3 minutes he was rude and really not a nice man. Lost any chance of my business, hope he pays attention to who really signs his checks, the customers!

This company is amazing. Staff are friendly and professional and they are ready to help! Jimmy Padilla is a Quality Control Supervisor. He came out post-​completion of the reroute to check on some concerns regarding low water pressure. He showed up on time, was professional and courteous, and took time to listen to our concerns and to investigate the issue at hand. He found that the shower head had a leak, and the water pressure was fine. He adjusted the shower head and it fixed the problem. Appreciated his time and effort to provide excellent customer service. Highly recommend this company. They are the experts and they guarantee their work! Kudos to Mr. Padilla!

Not knowing what to expect I was completely blown away by the extraordinary service I received from Scott C. He was very informative about what was going on with the leak issue and went above and beyond to help stop the leak temporarily from further damage until I was able to get a plumber out to my house. American Leak Detection is fortunate to have Scott working for them. Thanks again Scott!!!

We came home from a beautiful vacation to a slow leak under our slab. Scott came out and was super helpful, professional and empathetic. It was at the end of his day, yet he was still so engaged and kind and hard working. He fixed the problem within just a couple of days later and did a great job! We would definitely recommend this company!

Abel did a great job finding my water leak and also helped suggest to my plumber how to best fix it. Not sure about the $ 375 fee as others my plumber used them for were charged less. Also not sure why they sent someone from their Santa Ana location rather than Walnut that is much closer to me.

I wanted to thank Craig Brisco for providing excellent service. He was professional and did a great job. I will absolutely recommend him if anyone i know ever needs this type of help.

Craig came by to do the leak detection, which was in bathroom slab. He found it quickly. He submitted his estimate to my insurance company, and they ok’d it. After a few days, he came back and rerouted the c/​w pipe, and it works perfectly now.

Hired this company to detect a leak. Improperly diagnosed the leak. Came back twice and told me it was leaking from places that it wasn’t.
In attempts to isolate the leak the second time. Technician Turned a valve around in my system and forget to turn off automation.
Next morning woke up to flooding and an exploded pool system.
Would not to call me back, yet continued to dispute the charge through my bank getting the charged reversed.
Came out and accessed the damage. Offered my a fraction of what it cost me to fix/​repair their mistake (Not to mention the time and headache) they caused me.
Now I have to sue through small claims court to get my money back for both their service fee’s and the repair of the damage.
So sad this franchise owner would not do the right thing. He’ll soon find that did doesn’t pay to be unethical and dishonest.
This had been going on since ⁹⁄₁₅ and it is now Feb/​16 still no resolve.
#Very disappointed! # Stay Away from this Franschisee # Horrible!

Johnny did an amazing job detecting a leak which had not been successfully detected by several other plumbers. He was patient, courteous and so understanding.
Have this company’s business card well tucked away in my important files.

A great company.
My experience with them is regarding a pool leak.
Dan of ALD came to my home and replaced a skimmer.
Dan is professional, courteous, and very knowledgeable.
Dan is an asset to the company.
Thank Dan.

Manuel Hernandez, from American LEAK Detection was extremely knowledgable, professional, and a perfectionist! He made sure that he cleared the drains completely to make sure his camera could have a clear view so if there was a leak, he would find it! He explained patiently our questions and concerns. He is a model employee and Ed and I highly recommend American LEAK Detection company to our friends and family! Thank you for hiring such highly qualified employees that do the job right and won’t stop until they are satisfied!

American leak detection did a great job. Johnny was very friendly, professional and helpful. He quickly found the source of my leak, explained the problem and fixed it, saving my house from further damage and saving me from another sleepless night!

American Leak Detection has been AMAZING. We have had the best experience with them! Johnny is so talented and down to earth. He’s seriously one of the nicest people we have met since moving to California 6 months ago. ALD has been a nice change of pace from other companies that were supposed to be «helping» us deal with our leak. I recommend them to anyone who wants to work with a company with heart.

These guys were so professional, fast, and nice. We’ve had so many issues with leaks in our house and we’ve used various companies. ALD was the best! Miguel, Cesar and one more guy (forgot his name) were super nice and did a great job.

Hello ALD,
What a nightmare that I had with ALD. They came out twice (2) and ran their pressure test and looked around my garage for the slab leak and in my kitchen and laundry room and said it was from the RAIN and could not find the leak, I live in Southern California, I would love to see rain! Paid them 150.00 and then 275.00. They took my money and gave me nothing but a lot of talk.
Very disappointing when I spoke with Jimmy and all he wanted to do is talk over me and not listen and then blew me off. Great for customer relations! I asked for some kind of refund due to the fact that they failed me twice Shame on them. I now know where NOT to go and it’s American Leak Detector
Called Dial One Sonshine in Anaheim and within 10 minutes the found the cold water leak in the kitchen.

Johnny’s the best! We had a slab leak that needed to be rerouted and he came out on his day off and fixed it in 2 hours. He’s really fast, efficient, and very nice. He also saved us a ton of money. Another plumber that we had come out to look at it wanted to charge us almost 4 times the amount and wanted us to rip out our bathroom cabinet. Johnny came in without having to do any of that. He really knows what he’s doing.

My pool was losing water at a fast pace so I called a plumbing company that had a division that handled pool leaks. I waited for 3 days to be told I had a leak in my skimmer area but they would not do the repair and would not recommend a company to do so.
I started on a quest to find a pool repair company, and to the recommendation of my pool builder I called a Aardvark, a local pool leak detection company but they could not come out for two weeks. Sounded like a busy, reputable company so far. Well, they came out and insisted they have a check in hand for $ 350 before they would even start the job. They said they pressure tested all the lines and did their so called dye tests along some of the small cracks in the plaster. After several days of coming back and forth they told me that for another $ 175 they would have to send a diver down to check out the lights and drains. Still sounded reasonable, but after being told that they would be back in a week they also told me that I needed to fill the pool to the tile line and turn on the heater and they would return in 7 days. This started to sound fishy since the pool was at 70 degrees already and I questions whether they had wet suits. So on the day of the scheduled dive I turned on the heater and it just so happened there was no power to the heater. My husband call the company and told them the situation and said the pool temp was 70. The woman said it was impossible to be that warm and said if they come out and its below 70 they would have to charge extra. Okay, enough!!!
I called ALD at the recommendation of a landscaper that was working on my street and explained I was getting the run around from two another pool companies and that my leak was now entering the 3^rd month. They told me they could have someone out within 4 hours and that he would send one of his senior leak detectors. He was not kidding, Dan arrived and after showing him the massive amount of bubbles coming from the vacuum return he said that he could bet the leak was coming from that area. Within 10 minutes he pinpointed the leak and told us the coast to repair the pipe would be around $ 800 or we could go to Home Depot and by a cap and run the vacuum from the skimmer. Dan was informative and polite, showing us the actual leak and letting us know he was confident this was the leak causing the water loss. He continued testing the pool for any other leaks before packing up and leaving. So far it’s been 24 hours and not a drop of water is gone from the pool. I would recommend Dan at ALD in a heartbeat and only wish they were my first call and not my last it would have saves me $ 1000.

My plumber recommended ALD when we found water in the ground under our slab during a major renovation. The technician Toby Bishop came out on schedule. He was very professional, competent and thorough. Right away I had confidence in his experience and knowledge of our water problem. Now when our renovation is complete I will be able to enjoy my beautiful home without the worry of a slab leak. It was worth the money to have that piece of mind!