AT&T

The 5 star is for Franky who has kept my family and I from leaving AT&T. We have been with the company since they were still Cingular. Franky is always so helpful and I leave the store with problems solved and issues taken care of. He defiantly knows what he’s doing, greatly appreciate his attentive service.

Miguel Martin is a a great sales associate he was very friendly, professional an informative. He did everything possible to get me the best prices and was a real treat to deal with. If you roll by here look for him an he will take good care of you.

There’s a reason why they have low ratings. The company in general needs to have the same rules. Hate that you walk into one and because another store does something one can’t do it at a different store. Annoyed.

Avoid at&t. Bought $ 800 Samsung note and get no service at my house. I have to go ¼ mile away b4 I can make a phone call. At least when I was with sprint they gave me a free micro tower. At&t wants $ 160! Really? They gave 4 of my neighbors a micro cell for free. Wow, isn’t that discrimination? I guess they see you buy a $ 800 phone and think you bleed $$.
Now, as for this store, I walk in and there are 2 customers and 3 csr’s in the lobby. #3 comes and introduces himself and gets my name, then goes to the back. #4 csr appears from the back, verify’s my name, puts me on the board for waiting and goes back to the back. I wait 5 minutes, and csr #5 comes out to help me. where was csr #4 & 5 originally? And to tell me that he doesn’t see in the notes that customer service offered me a micro cell for ½ off. wow. Nice way to try to extort from a customer. This store does not reflect the corporate service expectation.

Wow, this location has GREAT customer service.
As soon as I walk through the doors I’m greeted by two employees and they were ready to help with my needs. I went to this location after dealing with awful customer service at another AT&T location and I did not regret it.
Ana G. and the manager (who was a woman. I don’t have her name I’m sorry!) were very welcoming and friendly. They helped me as soon as I came in and they gave me exactly what I wanted. They didn’t try to upsell me on anything and they got down to the point and helped me order what I came in for. I couldn’t have been more thankful to be helped by these two than any others in the store. They were awesome! I definitely recommend coming here over any other AT&T because they were very professional and the environment was very lively. I will for sure be coming back. Thanks guys!

This particular location would receive a 5-​star rating but the dress code is so unprofessional. Jeans and sneakers with a company shirt. Is AT&T trying to go for a «down-​on-​your-​luck» look? I don’t see the reasoning behind allowing employees to wear whatever – and I mean whatever – they want. I work with the public and I know first-​hand what professional attire, or even business casual, can do NOT only for the customer/​client but also for the representative of the company.
The next ding that prevents a 4-​star rating is lack of a restroom. From start to finish I was at the store for about 3 hours – no joke! I can hang with the best of them, like long road trips, hiking trails, busy at work, etc. but I don’t think it’s unreasonable to say that most transactions – especially for a new customer signing up for service or adding more lines – take no less than 1 hour.
The reason my visit took as long as it did was because I came in here looking to lower my phone bill by possibly reducing my data plan since I’m using about 30% less than what I actually use. Instead, Salvador Ahumada, introduced me to AT&T’s new data plans and sharing capabilities that resulted in me INCREASING my data plan and in the processing adding my mother and sister to my plan since I pay for their phone service anyway but with a different provider. So I get MORE data, and my family how has unlimited talk, text, and however much data I let them share (haha) by reducing my cost by $ 7/month…SWEET! Hey, $ 7 is $ 7 these days. That covers about a gallon of gas these days. ;)
Salvador was patient, knowledgeable, and very cool. He set up my mother’s new phone, and ported both numbers to the new phones. My sister got a new iPhone and I picked up a new iPad Mini with a savings of $ 300.00!!! So to get myself a new toy – that I’ve always wanted – for $ 129.99 just made my day.
Was it worth holding in #1 for about 3 hours… just about. Imagine if I hadn’t been able to. Hold on to that thought…

Ok this experience was the Worse ever! you get in nobody greed you, after waiting and waiting for 10 minutes I dare to ask and the manager gave me an attitude, she is very unprofessional the employees keep checking their owns computer chat with each other and keep us the costumes waiting and waiting even the security guard is lazy honestly is real bad.

Warning! Never activate any services with Jerry. He is out to scam your $$. Before I opened a Uverse line, Jerry promised to waive my activation fee when I receive my 1^st bill. When my bill came, I called him about it, he informed me that he will take care of it. I waited, activation fee was still not waived. Back and forth for four days, nothing change. Jerry will tell you anything to get your money.

This location was conveniently located 10 minutes away from my work. I went in on my lunch break so my time was limited. I got lucky and had a great sales representative Jesus. He was very helpful and aware of my needs! Will be back in the future!

Customer Service was really good. I talked to Carlos and he did a great job helping me out. I ended up getting an internet wifi hotspot with a two year plan. Carlos made it fast and easy. Really happy with his customer service. Only reason my review is 4 stars instead of 5 is because they did not have any protective hard cases for the HTC ONEX for sale. Not everyone has or wants an iphone. Give more choices for those not part of the herd.

Walked in to buy a charger for my iphone5 but it took a while for anyone to notice me or ask for assistance, apparently they were training on the iPads but after that I was out in a jiffy. FYI they will check if you have uverse and will probably try to sell it to you if you don’t have it.

I’ve been coming to this AT&T since it was a Cingular & I was rocking a Nokia 3310 FTW! As soon as the iPhone came out I had to upgrade my celly game. I would mostly come to pay my bill at their automated machine before I switched to automatic payments. But the times I would come to upgrade my phone I found it funny that I knew more than the employees! Especially when it came to certain features on the iPhone! It’s cool I guess I would get a kick out of grilling them & asking all sorts of questions that left them scratching their heads. They even offered me a job once for my «knowledge». I’ll give them an A for effort for at least trying. Besides that this store is very busy.

One of the worst places to go for AT&T Wireless! All of the reps are a bunch of uneducated workers! How is it that I know more about something in the store when you’re the one who is employed by AT&T Wireless to explain everything to the customers? These guys in here are busy talking about stupid stuff. I caught them talk about cars & girls, while at the same time there were 2 customers waiting to be helped. When I came in all three of them didn’t even acknowledge me, they were to busy into their own conversation to even notice a customer coming in the store. And when i asked one of them a question, he seem to be so unsure that he had to ask another Rep, and then finally going on his computer because they both didn’t know the answer to my question. All I can say is damn… I guess AT&T Wireless must of been blind when they hire these ignorant employers. Don’t waste your time or money at this place. You’re better off Googling your answers or going to a LESS ghetto, bad service AT&T Wireless store…