AT&T

If I could give less than one star I really would. I never write reviews, but this experience was so terrible that i feel compelled to warn people. I went on a Saturday night to buy a new iPhone. It was a simple process, wasn’t that bad. As we walked out of the store and went to dinner, we realized that they activated the wrong phone number on the new iPhone– effectively disconnecting my moms SIM card and connecting it to mine. Called ATT corporate and they «fixed it». Essentially my mother got my new SIM card in her phone and I had to go back to the store and get a new one.
Day 2.
We go back to the store to get the SIM card. We assume it’s a simple process again; it took maybe 15 minutes and we left assuming that it was. What actually happened was that they took the unlimited data plan I had (I’ve had this for 11 years) and dropped me to three GBs. It was an accident. Not a big deal, can be fixed. However, they didn’t even tell us that this happened. The only reason I found out was because I got a text saying I used up my data and because we called corporate again to see what happened. We were also told that instead of following protocol and opening a case, they left a note or something, which we were told would never have been followed up on. THEY DIDNT TELL US AND HAD NO INTENTION OF FIXING IT
This place is terrible. They’re incompetent and honestly don’t care about you. Save your time, go somewhere else.

If I could give this store less than one star I would. The manager Salvador is beyond unprofessional and rude. Would never do business with AT&T again. I had been a customer for 20 years. STAY away from AT&T

I came in devestated from dropping my two year old iPhone 5 s in the toilet. i was greater by a nice man named Ulysses, I explained my heart ache and he was able to reassure me there was a solution with in a matter of minutes he had a beautiful new iPhone in hand, signed up with insurance and axcessories to keep my poo hone well taken care of with not a ton of money spent. He was super helpful and I didn’t feel pressure to make a commitment to my new plan. I’m very satisfied with my new phone and the great help I got. Thank u att

Came in to add a line to my Account Peter helped me with adding the line and explaining what i would expect on my bill. I only waited few minutes. Never had a bad experience in this Store so thats why i rated 5 Stars.

I had pickup a router. A quick in and out is all it should be. Nope.
Walk in and greeted by two employees taking names and reasons for coming. Then you get queued up. We were #7. Waited about 30 minutes before getting to #5. At this rate we would be waiting 3 hours. Big fail.
I approached Vanny and told her I just need a part that is kept in back. No problems etc. she took pity on us and got it. Still had to wait for the manager to ring it up. Don’t why he had to. Of course he was swamped with complaint customers.
They are trying to be the Apple Store but are definitely not. Some of the employees try hard.
Would be a 1 star but Vanny gets an extra star.

I’m only giving this place a 4 star because of Peter the rep. He was super friendly and helpful with the process of getting the new phone. He was helpful. I found the manager, Allan, a different story. He irked me because when I entered the store he said «please let me know when you need help». That was nice but when i decided that I was ready to purchase the new iPhone and process the check out. He says, «I’m the ‘manager ‘here and once my representatives are ready they will call out to you», he asked for my name and misspelled in the the TV– come on now please at least spell my name correctly. He was on the tablet the rest of the time while i was there. I was pretty close to walking out and just going to another store or the apple store.

Worst service ever. The wait is so long even though they have many employees, but they are always in the back not where they are supposed to be «helping clients»

I came here to trade in my phone and was helped by Peter who was very nice and attentive. He explained all the procedures and was patient.

If you would like speedy customer service and/​or any service at all you definitely didn’t come to the right store. I was trying to become a AT&T customer however I have sat in the store for 40 mins without help. Thank you for showing me what level of service I would be receiving if I left Verizon wireless. Thank you AT&T

This place has great customer service but I’m not very happy with how they convinced me to get rid of my unlimited data… The rep was very confident that I would never go beyond the data I’m paying for with the package but every month I’ve paid for extra data since I agreed to signing a new contract that eliminates my unlimited data. Then the rep claims that I’m getting a free iPad… To later find out I’m paying for it monthly on my bill. I was fooled into thinking I was saving money and getting a good deal. But in the end I’m paying a lot more… Don’t give up your unlimited data! I’m definitely regretting it. I’m a sucka!

Worst experience at a phone store, EVER.
I actually got all the paperwork done, had my credit run, and was ready to walk out with my phone when they tell me… OOOPS, we don’t have it in stock!
Really? You can’t check that you have a product for sale before you sell it? Then they tried to old bait and switch, asking if I wanted another phone. Are you freaking kidding me?
These things are expensive. The flag ship phone I was buying was 700 bucks plus tax. I didn’t need their contract or payment plan as I was buying it outright, but they effed it up. Manager didn’t care. I asked for regional sales manager. I get an email for this Zizi Gabra chick at
. Does she respond to my issue? Nope, a day later and still waiting.
Nice.

Came in cuz i dont like my direct tv service, and I gotta tell you Moises is such a great and helpful person!!! Sharp and on point and let me understand everything I needed to do!!! Come to this location and ask for Moises! Got a great deal on my at&t uverse. Cable!!! Thanks Moises

They tried to sell me a phone that the website had for 100 more than not the best business practice

Walked in and was promptly greeted by a woman asking my name why I was there, I promptly gave my name and asked if they had the iphone 6P 128, she said she wasn’t sure but an associate would be with me shortly, within 10 minutes, I exclaimed that 10 minutes was most certainly not shortly, within 2 minutes of sitting down I was introduced to David I repeated my earlier inquiry about the phone I wanted, only to be informed, «we don’t even stock that model», complete and utter failure. How bout you take down all the iphone advertising then? Waste of time if there was a half star or no star option I would have checked that.

Just here to add a second line for my brother and couldn’t do it on phone unless waiting 3 days for chip and have been waiting over an hour and still… are you guys kidding me it would take 2 min

Where’s the «no star» button? This place has one of the highest concentrations of incompetence in a 16×16 area. The level of stupidity that exists here is remarkable and only surpassed by their lack of customer service. Do not go here for any reason.

I went to this at&t store and worked with Peter… I was extremely pleased with the level of service provided, I usually won’t take the time to write Unilocal reviews unless someone is outlandishly terrible or someone is undeniably outstanding, Peter fit the latter.
I was working on consolidating 2 family plans into one larger plan that involved adding someone from out of state. For the amount of time spent on my complex consolidation of plans Peter presented himself professionally and was very knowledgeable and straight forward. I never felt rushed which was important given the complexity of my scenario. He was extremely attentive even when he had every right not to be. His level of service was genuinely refreshing.
While I saw that there were many questionable reviews of the store, I would have to say I disagree as I had worked with other representatives for small portions of the process when Peter wasn’t there and they were all very helpful. Jairo the assistant manager is solid.
Good luck-​and thanks for being so patient.

This is for you my cautious consumer, this has been a customer service nightmare, we have been dealing with a lost phone, and we reported it the very next day, it has been nothing but excuses, and a waste of time, we have been to the store a total of four times per At&T request, & with the assurance that we would have a phone when we departed from their store, keeping in mind folks, that we have insurance through at & t that we pay for lost phones etc.
We are going on three weeks and still no phone.
it just amazes me that this fairly small store had close to 13 employees on the floor ready and waitng to take care of the next customer… ha, ha they slightly looked up from their phone, and continuedi FB, Twitter, or what ever else was more interesting that taking care of a customer aka working.
Then the female manager comes out to assist us, prior to this appt. we had contacted an at & t rep via phone who was very helpful younglady that set up an appointment for us, had forwarded the history of events, & told us to go back to that specific store, they again assured us that we would have our phone in hand.
Well ms manager aka prepotente = arrogant, comes out with body art that was visible to the customer &, a limited vocabulary, and no solution, after she look at the history sent to her i pad from at & t. and still nada, nothing… my daughter explaned, I did, we call my husband on the phone and he spoke to her. NOTHING!!!
they said two more day and we should have a phone.
I WILL KEEP YOU POSTED,
CIAO CIAO.
RAQUEL L

I will NEVER come back to this AT&T store again! Ive been waiting 30 minutes already and they have two sales reps helping one customer, another one taking names of people walking in (which there is NO ONE walking in), and another one standing at the register. I get it they have a «process» but this is ridiculous! I just need 1 freakin sim card! This always happens when I come here. The whole process of getting one SIM card takes an hour! This has happened at least 4 times.

The most worst service I sow in this country…
1. They have about 8 or 10 employees, but only 3 works with customers. Others all the time on the phone or laughing with the manager who doesn’t have a … what happening in his store. As a result wait time is 15 – 20 minutes. (I was waiting someone to talk about 25 minutes).
2. 2 ladies upfront who asking your needs before you can talk with one of the 3… They don’t know what they do at all!!! They just smiling and chatting/​texting with friends and boyfriends. I don’t understand why the company spend money on them if they not work and don’t know what to do. (I explained my needs, they put me on the waiting list… I was waiting sales person 25 minutes who told me «call to support we can’t do that in store»). Why those 2 didn’t tell me that !!!
What I can say after all of it??? F… ck!!!
So, I spent 25 minutes for nothing!!! I spend about 300 bucks for phone bills every month and expect respect and attention to my needs… They have work because I pay my bills! But what I sow is disrespectful and unacceptable!!!
Don’t go to that store!!! You will spend time for nothing!!!