Caliber Collision

One star because I can’t do zero stars!
Do NOT go to this company!!!
They quoted $ 750 to repair our car after a small bumper bashing there wasn’t even damage to the other car small dent on car front logo and hood slightly raised.
Decided since it was such a small job do pay cash and not claim through insurance.
Took it in for repairs and told that the repair would take 3 days. After 3 days called to fetch the car and was told they had just finished a QUOTE and now it’s $ 2000.
The extra they said is for a crack in the radiator WELL There is NO radiator in this car it’s an electric car!!!
Charged us $ 150 to put the car together after they took it apart.
I beg your pardon Caliber Collision!!! Rip off, rip off, rip off!!!
DO NOT USE THIS COMPANY!!! LIARS AND RIP OFF!!!

I had an really really bad time dealing with this company and the people working here it took them almost two months to get my car fixed and top top it off they didn’t even do a decent job. This is the first and last time im taking my car here!!!

Apparently they did do a good job on fixing my car, but I’m giving them 1 star because they made me wait a hole hr when my car was supposed to be ready. It’s Monday today n they have been calling since Thursday saying my car is ready so I finally show up to pick it up n it’s not ready the front head light is out bc they replaced my broken one with a used one that didn’t work. They made be a whole hr late to work when the car was «ready since Thursday» they ended up renting me another car. Horrible job by and customer service by Jason p

I had an awful experience here. The repair took twice as long as Miguel originally quoted me and he kept pushing the deadline out a week at a time, each time telling me, «It will be one more week.» Meanwhile I was paying out of pocket for a rental and had to extend my rental agreement 4 times based on the information he gave me.
This would not be a big deal if they did a good job fixing my car; I understand that quality work takes longer and I am willing to wait for it. However, the door they replaced does not close all the way, and it has to be slammed in order to stay shut. The window they put in is full of scratches and looks as if they took it off a different car and put it on mine. So I am not so sure why it took them so long to complete such shoddy work.
The day finally came when Miguel called to tell me that my car would be ready. After that initial phone call, I called him twice to confirm that the car would actually be ready on that day. I arrived to pick up my car and, you guessed it, my car was not ready. I had to stand around for over an hour while Miguel and some other guy ran around trying to make last minute changes to my car. I was made aware at that moment that I have an alignment problem and that is why it is not finished yet. But my car did not have an alignment problem when I dropped it off, and I don’t understand where it came from or why it was not addressed prior to 5 minutes before I am supposed to pick it up. Needless to say, they did not fix the alignment.
I was sent here by my insurance company after getting into an accident. Not only will I NEVER take my car here again, I will let my insurance company know how disappointed I am with their contracted repair facility.

I dropped in unexpectedly on a Friday afternoon, a holiday weekend, no less. My car door had been scraped in a parking lot due to store neglect, and the store had asked for me to get two estimates for the repairs. I had gone to a local Honda dealership body shop (on Beach in Westminster), and they estimated the damage to be about $ 2000, requiring a new paint job, some body work as the scratch was deep, and 5 days without my car. I went to another Honda dealership (on Beach, in Huntington Beach) and they directed me to Caliber. Kevin Zaldivar looked at my car himself, and informed me that he preferred not to draw up an estimate, when a simple buff and seal by his best detail guy might solve the problem, and he asked when he might try. I had an appointment to get to, and he told me 10 minutes if I could manage. If it needed more attention, I told him I could return the following week. I had the extra time to wait for 10 minutes, and he got right to the car. He came back about 7 minutes later and let me know things were looking good, and they were just sealing the panel where they had buffed. Within about 10 minutes total, the damaged area looked like new. Kevin told me there was no charge. I was shocked. Here was a business poised to make money. They could have made a tidy $ 500 at least, a steep reduction from Honda’s estimate. But they chose honesty and integrity instead. I blasted on facebook, and shared with my family. God forbid we need body work, but they will all come here if the need arises. Thank you Caliber for employing guys who take the high road!

the best one in orange County my car was repaired as new one Miguel always keep updating all repairs of my car and the staff very friendly. …I highly recommend to all of you

From the moment I got there I knew everything would be smooth sailing. The front office lady was amazing. Even the other advisers were great. My adviser was Pedro… great guy! Took my car here after it was hit on the passengers side. I took my car in on a Friday Feb 26^th and was given the date of completion to be March 16^th. They knew I was paying for my rental out of pocket and my deductible so they rushed it. I received my car back Thurs the 3^rd. They were nice enough to stay late and they washed my car. They also offered to pay for my rental for another day, if I wanted to pick it up the following day since it was late. They did a great job on my car. I would recommend Calliber to my friends and family.

Caliber Collision is GREAT!!!
I can’t say more positive things about the guest service and the work they do! I think his name was Pedro (not sure) but twice when I was running late he waited for me!
He was very friendly and overall. A great guy working for that company. I got rear ended and searched Unilocal of course– they lead me here. I am so happy I went here and have recommended them to friends!
Thanks Caliber! Continue giving great service!!! :)

Wonderful service! I’m very satisfied with my auto repair. I highly recommend this auto body shop

After complaining on Unilocal and filing a formal complaint with the BBB, I was able to get my issue below taken care of. I changed my star rating from a 1 to a 3 because the repair work was completed. I would have rated it higher if I did not have to go through the extreme measures to get the issue resolved.
If you are looking for an auto repair company that will take care of you, this is not the place. I was in a car accident where the repair was paid through my insurance company. This work should have a lifetime warranty.
At the time, the company that did the work was Hi-​Tech Collision. Caliber Collision purchased Hi-​Tech Collision and is now refusing to honor the work stating «Caliber did not assume liability for the warranties from Hi-​Tech Collision.» This is ironic, considering their website advertises how «Hi-​Tech Collision is now Caliber Collision.» The website also states «New Name. Same High Standards.»
So Caliber Collision is okay with taking Hi-Tech’s book of business but not okay with honoring the work they did? Seems a little one-​sided.

Got in a minor accident when someone made a lane change into my car. Decided to take my car here since they did good warranty work on my car before. Once they worked everything out with insurance, I got my car back within 4 days and once again good work. The side looks like new. Another good experience.

I got my car back and it’s amazing! You can’t even tell it was ever in an accident. Peter and his team did an excellent job. And Peter kept us informed every step of the way, sending us pictures and even letting us come take a look at my car while it was being fixed.
And Peter even helped me put a sticker on my back window before we left. :) Seriously the best customer service I’ve ever received.
I hope nothing ever happens in the future, but if it does we will definitely be coming back here!

Getting into a car accident sucks, but Caliber Collision really does an excellent job bringing your car back to «new.» I give it up to Peter for making a bad situation GOOD. He went out of his way to make sure I was satisfied with the outcome of my Ford Fusion. I had some tiny scratches on my window tint from the crash which he even replaced. Although I don’t wish this upon anyone to be in this kind of predicament, Peter along with his staff are there to bring your car back to life. This place is well organize and they even send you updates through text to inform you the status of your car. Thanks again.

My experience at caliber collision was amazing! My service advisor Mauricio Vega was so helpful he got me the best price ever for my repairs and he made sure that I was taken care of and got my car back ASAP and was kept in the loop about every decision. He went out of his way to accommodate me since I wasn’t able to come to the shop since I live really far and that was the area where I got hit right by the shop. I have never had better service anywhere! I use to work in a shop and usually dealing with car issues and repair places whether you are familiar or not is difficult, but this place is so great and they always reached out to me and they got the job done! And I saved so much money compares to everywhere else’s estimates!
Thanks again Mauricio and your team for all that you guys did!!! Oh and I can’t believe how nice and clean they made my car the I side was trashed from my kids when I left it!

I got side swiped on my way home from work one day. My insurance company gave me shop choices, and I chose Caliber Collision because it was close to home. After my experiamce there. I would definitely return. I delt with Mauricio, and he was a pleasure every step of the way. With frequent phone calls and email updates, and pictures of the process of repairs. Also, the customer service there is a step above the rest which is usually lacking in body shops! Rheir standards for quality are great having redone the bumper for me because the color was slightly off, and fixing little things I noticed upon pickup with a smile rather than a groan! Caliber definatly has a repeat customer with me, and you should give them a try too. Great staff and services. Thanks Mauricio. You rock!

I called and made an appointment this Santa Ana Caliber Collision four days earlier. I chose this location since it was closer to my office and thought it would be convenient. My insurance agent has already called this location and arranged a rental car pickup for me.
When I went to the location a rude receptionist (didn’t told her name), told me to come back after a week to drop off my car without even asking my name. When I told her that I have a appointment, she asked me to fill out my contact information and wait and told that someone will get back to me shortly.
After waiting for 1 hour and since nobody talked to me, I simply walked out.
It seems the people at this location are very unprofessional and don’t have any respect for other person time. They have my contact information and they didn’t even bothered to apologize or anything for their behavior.

Absolutely fantastic service and excellent work on my honda accord. Mauricio was superb and very responsive. Really did a great job overall, text message updates on everything. My car was immaculate when I picked it up today. Fantastic! Couldn’t recommend them any higher than 5 stars but I would if I could!
Jon

My BMW was in a pretty bad collision, a 4 car pile up. The front and back both needed complete revamping as well as some mechanical issues underneath. Luis V. has take of everything from start to finish, from fixing my car to securing a rental and setting up direct billing to the insurance company of the offending driver. A few days later, something mechanical failed, so I gave him a call and once again, and he took charge like a champ. He had a tow truck pick up my car, got me a rental right next to where I was and fixed what was wrong in less than 2 days. I highly recommend these guys, because sometimes it’s more so about how you’re treated after you leave, and that is why I won’t go anywhere else.
Thanks again Luis! Tiffany behind the desk deserves honorable mention as well, very sweet.

I had some issues with my car door not shutting correctly. And also my passenger seat recliner latch was not working.
When i walked in i was immediately greeted even though it looked busy. Prior to coming to this shop. Ive asked around and no other shop nearby could really help me. Or said i needed to replace both parts which would cost hundreds.
Daniel was the guy who came to take a look at my car. After looking at he told me it wouldn’t take long and shouldn’t cost a lot.
He was very honest, professional, and more than fair. He got the job done in no time. Made my day.
Customer service at its finest.

Phenomenal group of staff from beginning to end. They made the whole ordeal that’s normally a pain in the rear-​end a much easier and almost pleasant experience. (I say «almost» pleasant because the whole fact that I have to go out of my way to get my car fixed is never pleasant.)
Mauricio was very accommodating and very thorough. He was able to explain very clearly what I needed to get and very reasonable in his thinking. He was on vacay when it was time to pick up my car so the manager took the time to explain what was done. He was wonderful as well.
They even took care of my rental to be picked up from the shop so I didn’t have to drop it off at Enterprise. I forgot my baby’s mirror in the back seat and one of the employees from caliber ran across the street to get it for me from Enterprise! Service is top notch here! Thank you!