Domino’s Pizza

It’s ok to order from here. Not too bad. They never mess up my order or anything and it’s usually delivery. But tonight they really messed up my order. I had ordered online, paid with the debit card, the husband and I share it, so once that was done, they called me confirming my order, so I said let me go pick it up real quick. I didn’t take my purse or anything because I had already paid. I went and the person working there said they voided my payment because carry out is cheaper. Well, why didn’t anybody say anything on the phone, I don’t know. Point is, I told the worker, look I didn’t bring anything and you voided the payment, which means the bank isn’t going to refund the money until tomorrow so Domino’s basically wanted me to pay another 25 bucks. Really? It was very unprofessional tonight. I’m just a tad bit bothered. It was all misunderstanding. I really love the cheese less veggie pizza. Just hope this review gets them to confirm everything before one goes to pick up.

Decided to order BBQ wings with my pizza. Pizza arrived hot which was nice but had a lack of pizza sauce. The wings were DRENCHED in an excessive amount of BBQ sauce. After biting into one I couldn’t get over the amount of sauce let alone the fattiness that the chicken wing consisted of! Really grossed me out and such a waste of my money. Will not be ordering from Domino’s again.

For my son’s 3^rd birthday party, we planned on ordering from Pizza Hut near his party location at the Santa Ana Zoo. We used the website to search which store would deliver to us and long story short, we were passed to three different stores, none of which would deliver to us. Being EXTREMELY fed up and worried that there would be no pizza for my son’s party, I called the nearest Domino’s. They answered promptly, helped me out quickly and managed to get my order delivered to me before any of our guests arrived and it was delicious. Pizza Hut has lost a customer to Domino’s for sure.

This should be ZERO stars. We placed an order for pizza online and after an hour and a half of not receiving it, we called the store to find out what’s up. They said that they had to remake the pizza because the first one they made was too old to send. So, they were going to void the transaction and send another pizza for free. Well, about 30 min after not receiving the free pizza, we called again to find out when we were actually going to get our food. The manager said it was on its way. About an hour later, the pizza finally came. It wasn’t even the right pizza! The driver was VERY rude about it, basically threw the pizza at my boyfriend and didn’t even wait for a tip.

The food looked like crap when it arrived. Order from Pizza Hut or Round Table– forget this place.
Update: I was given a credit because of the last experience, so we decided to order again. The driver was late and blamed me for it, claiming he was in front of my place ringing the doorbell and had to leave for another delivery. When I told him I was home and within earshot of the doorbell, he insisted it was my fault. We didn’t get out order after over an hour. which I wouldn’t have minded if the driver had been more courteous. The pizza itself was lackluster. Not enough sauce or cheese and of course… it was cold. Order from someone else and save yourself the hassle.

Well it all started innocently enough. My roommate and I were going to embark on our traditional pizza/​movie journey. Typically, the pizza served to compliment the movie but in this case, unbeknownst to both of us, it would ruin the experience and the whole night.
We ordered two mediums from dominos and everything went smoothly, as demonstrated by the trusty pizza tracker. And then around stage 4, quality check, everything went to shit. About 30 minutes into the movie and nearly an hour after placing the order, I realized that the expected notification of delivery had never come. silence. The pizza tracker was frozen, suspended in time. We waited, watching the minutes pass and wondering aloud what happened to our pies instead of focusing on the plot of the movie, so by the time the hour mark rolled around, neither one of us could care less about the flick. All we could think about was the mystery of the disappearing pies.
I decided i’d had enough. I called up dominos and asked what the deal was. The woman on the other end knew exactly who I was, assuming correctly the address that corresponded to the order in question. Yes, that’s me, the person you clearly forgot about. Well, «we got busy» was my reply. Apparently, they got so busy that after my pizza was 100% done, the rush hit so hard that all the delivery drivers on their payroll had to jump in the kitchen to help out. After subduing my rage with a paltry 4 dollar discount she assured me that the driver would be leaving in fift-​I mean, five to ten minutes. Fifteen minutes later, the delivery notification finally floated through my speakers.
At this point, it dawned on my frantic, malnourished brain that all this time, my pizza had indeed just been sitting somewhere, surely thrown aside to make room for the much more important orders that came after it, waiting for me to call. When it arrived and I opened the box, sure enough, there it was. hour old pizza. Dominos clearly uses some kind of magical wizard cheese with a limited time spell cast on it, because the extra cheese I ordered had long since evaporated into the ether. What was left was a dry, barely lukewarm, congealed piece of shit. I powered through it, dejectedly threw away almost a third of it, and a deep depression sank over me. This melancholy fog persisted through the next morning, as I took back to back shits that served as a reminder that domino’s had made me it’s bitch.

It has been a long time since I ordered dominos but I thought I’d give it a shot. What a horrible experience. I ordered online, entered my address correctly, and they cancelled my order because they didn’t think I was in their delivery area. But I was! When i called they said that they could enter it again. No thanks! Fix the service!

Rude staff completely ruined my pizza and refused to fix it I didn ask for a refund or 2 pizzas I just wanted them to take back their pizza and give me one I could actually eat ill be calling corporate tmrw for how rudely I was treated.

I have been sick since 5:00am. I have had to sleep either next to the toilet or with a bucket next to my bed. This is unacceptable! Something was not right with my chicken Alfredo pasta. I asked for extra chicken and I noticed a different taste but just ate it since I had already paid… Boy I should have just tossed it out! Something went wrong in the cooking process. I am furious!!! I have to go to work with food poisoning screw you dominos!!!

Order here ever other month for pick up. The best pizza and hot. I always order online. It’s always fast and right. But almost everyone only speaks Spanish.

Absolutely a great pizza fast food chain they are always polite and the food is what I ordered and expected I went in for carry out and my pizza was not ready yet got there 5 min after I placed my order so didn’t expect it to be but it was awesome watching them prep someone’s order from the stretching to toppings my daughter was in awww watching them lol

dominos has great service and amazing pizza, i will definitely order from here every time.

UPDATE: General Manager called me and credited me the same order for free… called the store to order it today… the girl said there’s no credit under my number. F*ck Dominoes lying to me now I’m out to F their company.
UP…UPDATE: got my free pizza and wing… let me say they must have put a note saying f*ck up this guys order cuz it was the worst pizza and wings ever, no sauce on the pizza so that was kinda fishy, wings tasted weird too… so basically I ended up tossing the whole thing… thanks guys for making a bad situation worse. I will still fight against this bad sucky ass location.

Should have looked at why they have two stars! 40 minute delivery for a warm pizza. I could have walked faster. But im lazy and thats why i got delivery. Stupid ass place.

I called the store to make sure the driver brought cheese and peppers, the gentleman said no problem, the driver showed up without any cheese and peppers, I called the store to find out why, and was told that it was the drivers job to make sure he had them, then the excuse was changed to they might be out of them, them i was put on hold so I hung up. Poor excuse for such a small part of the services.

I wanted to try the pizza tracker so at 2pm I ordered 3 med. pizzas so the pizza tracker said my pizza was on its way @2:14pm, cool I thought, it said it could take up to 36 minutes for delivery. @2:36pm the tracker said my pizza was delivered! I looked out the door, no dominos pizza, so I called and they told me that they had to call my delivery driver back, then why did they show on the pizza tracker that my pizza was delivered??? I did not receive my pizza until 3:00PM!!! and when I asked my driver for some peppers and cheese, he said he did not have any, that the store ran out of them. What kind of place is this? They are lying on the pizza tracker for corporate can think they are doing there job. Never again will I order from dominos.

Frustration! A sales guy from work was making a lunch time presentation at a Santa Ana company and asked that I order Domino’s for delivery. I called on Friday to place an order for delivery on Monday. The woman who answered the phone didn’t understand what I wanted to do (place an order for delivery), and sent me to a man whose name (I believe) was Luis.
Luis seemed to know the location that I was calling for the delivery to go to, which gave me some relief. I placed the order for 3 large pizzas. Luis took my order, confirmed my delivery address, then asked that we call back and give them the credit card number for the order so that they could charge it prior to delivery and have the receipt signed. No worries.
That afternoon my sales guy calls to give them his CC#, and no one there has any idea what he’s talking about, can barely communicate with him, they have no idea what he’s trying to do, and cannot find any record of our order. Monday morning he gives me the CC#, and I try to call and again — they have no record of the order, there are no deliveries scheduled, no idea who I am, denied that I had placed an order with Luis, and then told me that the address I gave them is not in their delivery area. !#$%#
I asked to speak with Luis… I got dead silence. Then, they give me the number for the Newport Ave. /​Tustin store and said I should order there. I called the Tustin store, and was told that they did not service my address either, and they referred me to the Warner Ave /​Santa Ana location.
The Warner Ave store took my order without issue, confirmed my phone number, my sales guy’s cell number, the street address and read my order back to me without issue. Awesome.
Delivery happened — Yay! I found out from my sales guy that they pizzas arrived EXACTLY on time, just as intended, but they delivered BOTH orders. WTF? Really? So, when Luis took my order Friday, did he tell me the delivery would come from another store? No. Did he tell me to call a different store with CC#? No.
I know that pizza delivery places don’t pay well, and I get that they aren’t exactly hiring Harvard grads, but you’d think that a company whose sole purpose is to do 2 things: make pizza and deliver pizza, could figure this out.
Would be a 1 star review, except that the pizza (too much) did arrive on time. Customer service? 0 stars.

As a general rule, I like Domino’s new pizza. Today’s pizza tasted just fine, too.
BUT — customer service at this location SUCKS SUCKS SUCKS. They forget EVERYTHING. They don’t do what they say they’re going to do. And they don’t really care, either.
Glad I don’t use this location regularly. :(

we thought we’d give them a try. BIG mistake, if possible it is worse than before. We had tummy issues too.
My husband never liked Domino’s so we rarely ordered it.
All I could taste were herbs that overpowered everything else.
Did get a refund luckily we still had the pizza box with needed info.
It’s a shame this company spent a ton of $$ to promote their new product and it’s worse than ever.

Ever since Domino’s discovered what everyone else already knew: that their crust was about as soft and tasty as cardboard, ketchup would’ve been better than the sauce they were using and that the pizzas were overall sadness in a box, things have only changed for the better.
I am glad to report that I am no longer disappointed by their pizzas. The crust is garlicky and delicious, the cheese is melted and gooey, and their meat is full of flavor.(simmer down perverts).
I only ever order online and go pick it up, which is about 10 – 15 min faster and $ 2.50 cheaper than delivery. Also, if you place your order online it tells you how far along your order is. It’s actually kind of neat to see «Alberto placed your pizza in the oven at 6:17» or whatever. So there’s no more guessing about what time to leave to pick it up b/​c it tells you exactly when it’s ready.
Anyways, Domino’s has officially bumped out pizza hut and their greasy crusts out of the #1 neighborhood pizza joint.