EmbroidMe

These guys rock. I always get things embroidered for friends when they are expecting and Embroidme has never failed me throughout the few dozen times I have used them. They’re friendly, efficient, and the work always comes out great!

Little money in our small job, but the honor to do wonderful work and quickly. It meant a lot to us. We have been there before and will go again. Thank you so much!

They moved! New address is 1701 E. Edinger Ave, Ste. B11 Santa Ana, CA 92 705

Love the work they do. I have used them several times over the past 18 months with ZERO issues. They’re fast, reliable and cost effective, and rarely have I had communication gaps with them.
Rule of thumb: call a vendor when you’re visiting them for the first time and/​or you need something on a deadline. Don’t be an idiot and expect them to know and cover all your assumptions.

I am creating a Unilocal account JUST to write this review. I could hardly wait to get to my computer JUST to write this. BUYER BEWARE!!!
First off, be advised that EmbroidMe in Santa Ana is no longer located on Bristol, it is now off of Edinger. That would have been helpful for me to know. While EmbroidMe is part of a chain, it is independently owned at each site.
Let’s begin at the beginning. I took my graduation sash to EmbroidMe on Bristol on ³⁄₁₉ to have my graduation sash embroidered. My receipt said it would take 10 days. 11 days later I went to the store (I wasn’t called or anything to say that my order was complete, and when I called to check on it, there was no answer). I drove to the store and to my surprise, it was vacant. No sign, no paper with an explanation, nothing, just a completely vacant, abandoned store. I was shocked. So, I called the number again and heard that they had moved. Thanks for the warning! So I drove to the address on the line and to my surprise (again) there were about 50+ stores with that address. They moved to a business district with stores labeled 1600 A1 all the way up to like J25 and their voicemail gave the street name and address not the store number. The voicemail was «helpful» enough to say that they are located «right across from the Home Depot» also fairly inaccurate in terms of their EXACT store location and the Home Depot. Bottom line, this whole ordeal took me 1.5 hrs 3 bars of gas, a headache, a call to their Huntington Beach store (GO THERE INSTEAD, the girl was SUCH a sweetie) and a call to Jonathan at THIS store who could not be less helpful if he tried. I finally arrived after a phone conversation where I explained incredibly politely what had transpired and after not apologizing, he gave me the right address and said «I think I saw your order completed… somewhere, I’ll have to dig it out of one of the boxes. We’re still moving, we don’t have store hours and actually we don’t even have a sign up… I can’t even unlock the door for you, you have to come in the back, I had to have the engineer open it up for me.» Now if this isn’t some shady back alley, unprofessional stuff, I don’t know what is. So I arrive and Jonathan walks out of the store looking confused and says «uh, may I help you?» UM YES, I just got off of the phone with you and you told me you found my sash and to come by! Anyway, I maintained my professionalism (did not say all of that to him) and advised him that the exact address was not on the voicemail, I had not been advised of their move, I was frustrated by the lack of communication, and I arrived at the other store to find it vacated. What was his response? «Isn’t graduation like mid-​May usually?» What does that have to do with the price of tea in China?! A simple apology goes a LONG way. He did not apologize one single time, merely said in passing that their move got changed last minute and no they had not advised any of their customers. He also said «Oh, I created that voicemail. I must have forgotten to say the store number.» At least the embroidery was exactly right. They did what they said they would do, go figure. Cheap compared to other places? Yes. Quality work? Yes. Dependable/​good customer service? NO.
In case I was not clear, even if I had by some miracle psychically known which store was their store at the new location, and magically known that the store just did not yet have a sign up, and managed break through the locked door, there are no store hours so I also would have had to HOPE the owner just happened to be there at the time that I arrived. Or, use my psychic powers to find my way to the back of the store where they were unloading.
DO NOT RECOMMEND. WILL NOT BE COMING BACK. I’d rather pay more for good service and hey, the ability to pick-​up my merchandise from the same store I dropped it off, or at least have fair warning of where to go to retrieve it instead — and when!
Bottom line, if you’re going to use EmbroidMe, go to Huntington Beach, my friend went there and loved it. Plus, though they are independently owned, the girl was SUCH a sweetie that she called me back twice to help me track down the owner of the Santa Ana store AND she apologized for them. A real gem.