Fastsigns

HORRIBLE!
My company had to have a sign relocated. After we received the estimate, we were given the option to pay in full or half now and the other half when the project was complete. I went with the option to pay half now and the rest later but they charged us the full amount anyway. Then when they came to remove the sign, they destroyed the dry wall and said that our company needed to pay for the repairs. I can understand paint chipping, but the entire wall needed to be resurfaced as well. Had we been advised the removal was going to cause so much damage, we probably would have just had a new sign installed in our new office that opened. Wait, it gets better… they also broke the sign during the removal! The sign was fixed at no cost to us (fair) but our company was still inconvenienced to repair the damages to our wall. I was very disappointed with the customer service that followed with addressing these issues as well.
Well, we ended up wanting a sign in our office anyway. As you can imagine, I was reluctant to give this company more business to have a new sign installed. The only reason I did was because they waived the installation fee, which does not amount to the cost to have the repairs to the wall done or the headache that came with it. Not to mention a huge waste of my time. Finally, our sign was installed 2 weeks after I paid them in full. I had asked for an ETA on the project and never got a response so I had our sales manager call and they were here the next day.
Then I get an email from the owner thanking me for my feedback that I never provided. A review was made on my behalf rating their company 10 out of 10, I guess. So this is probably why they have so many 5 star ratings, because they are reviewing themselves. Ha!
So I thought I’d leave MY REAL REVIEW — 0 out of 10! I hope I never have to do business with them again!

Ive worked with this fast signs on multiple occassions Vanessa one of their store employees is so curtious and incredibly nice!!! and the graphic artists are amazing!!! They have excellent service and are fast and effective. I recommend this place very much and get all of my printing and banners done here!

I called this company looking to get sandblast resist vinyl cut for our logo to be etched into plexiglass. Firstly, they had no clue what sandblast resist was. Secondly, after explicitly telling them an aluminum stencil would not fit our logo, they decided to send me a quote for an aluminum stencil. Thirdly, when I spoke with them over the phone they kept speaking of other people doing the work and would then catch themselves and revise to say they were doing the work. Finally, they quoted me ~$ 750 to simply cut a 1’x1’ sandblast resist vinyl logo.
I’m not an expert in the sign industry, but I’m not a schmuck either. This place knew nothing about the sign business and should be ashamed to even have the word in their title.

Their signs are comparatively cheaper than other companies, but the quality and efficiency just isn’t there. I’ve worked with them a few times to get double sided real estate signs and it seems that they always mess up on the quote, so I always had to request the quotes from them again.
Their customer service isn’t very good, whenever I left voice messages I rarely got called back, instead I got a simple email with no body message, only the attachments I was looking for. It’d be nice to actually talk to a human being.
The signs produced were not what we expected — they turned out flimsy and not very wind/​rain resistant so we ended up purchasing signs elsewhere. What a waste of time and money.
You can tell a lot about a company based on their website.