John’s Towing & Transfer Service

Extremely polite driver Freddie took good care of me and my Sequoia. This review is long over due John’s Towing has been there for me on numerous past occasions. Keep up the good work!

One word: DUSTIN
AAA had quoted 30 min, he arrived with 10 min.
I am so impressed by the level of professionalism and service provided by Dustin.
Highly recommended :)

Unprofessional piece of trash convict tow drivers. The drivers are dumb as rocks and the dispatch woman may be dumber. Please don’t use this towing service. And wtf is your logo you are not in a Mexican barrio

This review is for Dustin!
My mom has AAA so when I couldn’t start my car this morning I gave her a ring to help me out. :D
John’s towing service was called out to our location, there was a estimated 40 minute arrival time. Dustin arrived in 10 minutes.
So my battery was basically done, and it had leaked PRETTY bad so there was some hefty clean up involved before he could replace it with a new battery.
Dustin did everything in a timely manner and was friendly.

Would not recommend at all!!! Run! They would not assist & just left. Talk about great customer service, NOT!!! Do NOT USE!!!
Granted some of it wasn’t the drivers fault, they were friendly and just did what they were told. Dispatch lady though, RUDE!

AAA sent John’s Towing to rescue me, and they did! Fred arrived much sooner than expected. He was very professional and considerate. He was knowledgeable and spoke intelligently. He was even good to my puppy, «Bart», who is young and rambunctious. He turned what was a difficult situation into something more bearable, certainly. Thank you so much, Fred! John’s Towing is luycky to have you!

AAA sent them to help me when I was stranded at Costco with a dead battery. Chris arrived earlier than the estimated time and was great with explaining everything that he was doing. Super speedy and great to chat with to ease my nerves about my car being dead.
I wouldn’t wish car trouble on anyone but John’s Towing and Transfer was a great service to have on my side.

AAA sent them and they are horrible! The woman on the phone sucks and so does the tow truck driver. Dont try to school me on where im located when I work and live here, sorry you dont listen correctly!!!

Amazing, fast, professional service. Miguel came promptly and quickly changed my tire. Couldn’t be happier with the service I received.

Sadly I have to use a towing company twice since we got our new car. But Everytime AAA has sent these guys over they have been awesome. Today Ryan towed our car and he was very courteous, helpful and professional. He very nice and made me feel less stressed about our car problem. Highly recommend this company

This is a horrible dishonorable company!
My son was in an accident a few weeks ago and even though we have AAA and Geico roadside emergency service, This is what happened… My son was in shock from the accident and when the tow truck driver asked where to take the vehicle he said to tow it home. When they arrived at the house, the tow truck driver insisted on a $ 175 cash payment to drop the car. My son called me in distress and the tow truck driver insisted that we pay or the charges would start racking up at an hourly rate. I informed the tow truck driver that the insurance would handle it or I could give him my AAA number. I told him we were not going to pay and that he would just need to take it to the yard. He refused to accept this and when I challenged his extortion he threatened to tie my sons car up in red tape for months. He took the car and that is exactly what he attempted to do as my sons car «disappeared». No paperwork was logged or filed (even though CHP ordered the dispatch) and it took over a week for the insurance company to even locate the car. Deplorable! I wouldn’t wish these people on anyone. Especially someone who is gullible and easily taken advantage of!

My security at work was making their rounds and they notice that my back left tire was flat and notified me immediately. I contacted AAA at 10:22 a.m. that I needed a tire change and received an automated call 6 minutes later with an ETA of 10:45 a.m.
John’s Towing arrived earlier, 10:42a.m, plus I received a call from their dispatch that the technician had arrived. Ryan greeted me with a smile and he gave a warm reassurance that my tire will be changed momentarily. My tire was changed within my break time.
I am happy with the service I received because they arrived within the ETA that was provided, the technician was professional and their dispatch followed up that they had arrived. Thank you John’s Towing for the service.

I don’t give reviews as much as I should, but I wanted to come here and give a high rating review and recommendation to John’s Towing & Transfer Service.
The driver they sent to my accident was not only professional, but courteous and genuinely seemed to care as well. He was very helpful with trying to find the place I was sending him to with my wrecked car, but was even MORE courteous when I had sent him to the wrong street AND didn’t even give him the exact correct name. Granted he got a little bit lost, but that was completely my fault. He didn’t make me feel badly or anything.
FRED, thank you for being so kind. I know you were just doing your job, but it is appreciated!
Melissa in the PT Cruiser

Chris came out to give me a jump start after my battery kept going dead for last 2 days. My battery was toast. I got a good quality battery installed. I could of saved 20.00 but this was so worth it since it included them coming to me and taking the old battery away. Thanks Chris. You were a great help! Came with a 6 year warranty through triple A

My wife had a dead battery in our BMW roadster, and got John’s Towing through a AAA member call. «John», a most courteous, friendly and knowledgeable gentlemen arrived within 25 minutes after her call. His first comment was to offer her a cold bottle of water, very thoughtfully on a really warm evening. He was knowledgeable about the special care required in the electrical system was quick to determine her dead battery, and replaced the old with a new one at about 30% the cost of a battery from the dealership. If you need on the road service in the central Orange County area, we strongly recommend going directly to John’s Towing. Thank you John !

My trucks radiator went out while heading towards the beach. Well, we called AAA and received towing from this company! Aaron was our service man, and helped us by saving money by switching card holder. My father having premium and me just the basic. Which Aaron helped us save over $ 200 dollars. We really appreciated his help and he was kind enough to help us save money. If you ever need assistance, ask for Aaron, he was super friendly and nice. Thank you Aaron!!!

I was just at Taco Bell, A tow truck driver from this company parks his tow truck in the red directly in front of Taco Bell. He leaves the door to his truck wide open. Once he is in side completely disrespects the girl at the counter. Then he yells at the girl behind the counter for them not having shrimp on their menu. This driver needs to learn to act professional while he wears his company logo.

Should have called these guys first.
Lady on the phone was super friendly and professional.
Tow guy Tony showed up quick and did a fantastic job. I rode in the cab and got where we needed to go. Great overall experience.

BEWARE OF THE FRONT COUNTER LADY AND MANAGER!!! UNPROFESSIONAL AND RUDE. BUT AWESOME TOW TRUCK DRIVERS AND OWNER!!!
The only problem from my experience with this company was in fact, the lady at the front counter. Unfortunately, I had to have two interactions with her. She is the rudest person in the world, I don’t think I have ever met a person like that in my life. It was quite unprofessional and her treatment of customer is completely out of line.
Setting aside the administrative aspect of the whole transaction, she was condescending and her demeanor was uncalled for.
My car was taken to their tow yard after someone collided with me and once I went to get it out (the whole process was new to me, I could have shipped it to me home and save hundreds of dollars but since I was injured, I was confused). Which is what led to this unfortunate experience.
Note: The owner is such a sweetheart, he was very friendly and was apparently the older individual walking around the premises.
After talking to her and paying (trying to end my contact with her as soon as possible)…the manager came in and I decided to let him know about her lack of professionalism.
When I attempted to complain about her lack of professionalism to the manager, he said that he approved it and I should just shut up and leave. The lady starts yelling, «you thought I was rude, well you should just go!»…all of this in front of the manager. I calmly said, «The only thing that I am complaining about, which is something I rarely do, is that she was unprofessional and her demeanor shouldn’t be like that when dealing with customers, there is no need to raise your voice». He kept saying that I was done and I should be happy, and at that moment in time, I concluded that they must be romantically involved or something because the whole thing was not making sense to me since my claim was legitimate. Well– it turns out that the manager and the front counter lady ARE married. So there you go people. Conflict of interest. and there is definitely no winning that battle. So I said, «I stand by what I said, this is not how customers should be treated, have a great day»
So keep in mind: You will get customer service with an attitude that will ruin your day AND do not complain because there is conflict of interest and it will get you nowhere.
On the upside: Their tow truck drivers ARE very friendly, at least the two that I had to use AND the owner is very pleasant.
Yet, I find myself in quite a predicament on the rating, the owner and employees on the field are nice BUT my experience with the manager and lady were soooo awful that I cannot give it more than 1 star. This was infuriating and nonsensical. It was just so awful that I cant rate it better.
My experience was sooooooooooooooooo bad that I would rather pay twice as much for the service in order to avoid her.

Horrible. AAA sent them because I ran out of gas.
First, I was very friendly as I was actually just enjoying the sunny say while waiting for the tow truck driver to bring me some gas. Miguel arrives, asks for my cards/​id, and looks at my name on my ID, looks at me, and walks away without saying anything. I shrug it off, not caring since I’ve been having a great day.
This guy first spills gas on my motorcycle and didn’t even wipe it off. I ask him to stop so I can wipe it off. I didn’t want any of it to continue dripping on the engine underneath the gas tank either. I’m funny like that. So Miguel walks away again, not saying anything and comes back with a funnel. I said «good idea», not with any sarcasm or anything… still in a good mood, and he gives me this look like I just kicked a new born puppy. So I notice that the outside of the funnel is dirty. It’s a funnel, most funnels are dirty, but this is DIRT dirty, and its fuel going in my gas tank. I stand closer to see the inside and he says «whats your problem?» I’m surprised at his attitude going from bad to worse for no reason and I just say «hold on, let me see that». The inside was dirty and he’s basically washing all the dirt from the inside of the funnel INTO my gas tank!!! I explain this to him and he starts getting even more hostile. He notices I hit the record video button on my phone so he starts changing his tune to «dude whats your problem?» and «why are you giving me a hard time?» So I explain…
Miguel, I’ve been turning wrenches for money longer than you’ve been aware that motorcycles and cars run on gas. I’ve had my own company and I’m still a consultant on multi-​million dollar projects. I explain that I’ve been a technical consultant for years and that what he’s doing is one of the worst things possible. All the while he’s interrupting me, going from «gangsta» to a 16 year old on a cussing tantrum… even while my video camera is recording the conversation. I continue to explain that this will affect:
1. Gas tank… it will stay dirty until removed and cleaned… not so fun.
2. Fuel filter. If plugs, so does my fuel pump, fuel injectors.
3. Fuel pump.
4. Fuel injectors
5. The whole rest of the engine, because the slightest bit of dirt in the engine will get caught in the oil and will eventually get worked into the bearings. Guess what happens when the bearings inside the engine go bad?
So by now he is trying to take the funnel out of my hand but I insist I take a picture of it to show the owner of his company. This guy obviously has not had much human interaction other than whatever gang infested high school he dropped out of. See attached photos.
So i wipe the inside of the funnel, and he continues to spill gas on my tank again by pulling the funnel out while there was still gas working its way down. Great. I was supposed to get $ 9 worth of gas and got half a gallon, which was enough to take me to the nearest Shell.
So I called the # that confirmed that they were sending someone out to me, and I said who I was. I asked to talk to an owner or manager and they said he’s not there. I asked for his name and they said «John». orly? I asked if I could get a last name and got something mumbled. So for some reason the conversation was very short with the guy on the other end like this. «can you have him call me?» «yes» «do you need my number?» «No, we got it». I guess they have caller ID… fancy. I said thanks and hung up, and as soon as I did I realized, HE has an attitude too! I can’t believe how sarcastic and patronizing someone can be after you tell them your knowledge and experience on damages sand and dirt inside the engine can do, but some guy who’s only purpose is «customer service» also?
Worst AAA Roadside experience ever, and I’m put about 85,000 miles a year on all my vehicles and stuff happens, so yeah, I’m quite experienced with AAA and tow companies. Bad service, bad attitude. I’m hoping that not a lot of damage develops from all this crud in my fuel/​engine now but we will see.