Mina Flower Design

I receive flowers from this shop fairly often and I have been very pleased with them until last week. The roses I got were very pretty once delivered but at the end of the first day, I noticed a little drooping and not a single rose showed any signs of opening. Day 2, more drooping and more wilting. By Day 3, I sent my boyfriend a text telling him I would have to call to have my flowers replace. OWNER made no offer to do so but I was certain he had not explained that the roses did not open so I wrote her myself explaining very politely that the roses drooped and wilted and still not a single one had opened. I did change names to be polite but the remaining actual exchange is below:
OWNER: Good morning;
Thank you for your email,
We are very happy and proud of our services, specially to you and your floral sender, and we are very loyal to our client and feel very close with obligation and satisfaction guaranteed,
During holidays unfortunately we get very poor quality with highest price to; US AS A WHOLESALE, also we have 24 hours to report to the growers with product in our hand or at least picture of said product, in your case it has been over… even by the time (Paying Customer PC) called me.
Now as a courtesy and as being so loyal to you, PC and (My company that orders weekly flowers) I can send you an orchid not to replace anything just to show my real loyalties and honesty.
Thank you again for opportunity to let us explain our hardship of our business.
ME:
Good Afternoon OWNER,
I think it’s unfortunate that you pass on your very poor quality to your loyal customers. Possibly if you had mentioned these poor quality flowers to PC, he could have waited another week until your quality would be up to standard or decided to forgo purchasing flowers at all.
An orchid does nothing to make up for what PC has already purchased which should have been a beautiful bouquet of roses. I have never heard of a 24 hour guarantee on roses. I have never had a florist tell me that they would not replace flowers that obviously were not fit for purchase. If the roses did not open 3 days after I received them, is it logical to assume that they opened and were perfect to sell but I somehow did something that caused them to close and therefore the roses were not faulty?
Keep your orchid. I will let PC know that it is not necessary to purchase flowers for me from your shop in the future although it was an incredibly wonderful gesture on his part. It is messages like yours that make me realize that there is no such thing as customer service anymore.
Enjoy your day,
ME
OWNER:
when I say poor, its not JUST US ITS ALL FLORAL SOCIETY, its every where and we are one of number one wholesaler with 2 award for best quality and price and 3 award for best design, please don’t take my honesty in wrong way,… we are not making our prices high during holidays, its whole floral industry goes high,…and small florist do take advantage of the market, we are not,… we are wholesale,… and that makes real different,… we don’t even change most of our product prices, specially for our repeat client, WE DID NOT ADD HOLIDAY OVERHEAD PRICES TO YOURS,
YOU CAN HAVE YOUR CHOICE OF ANY SHOP, WE ARE NOT SMALL FLORIST SHOP, WE HAVE TRIED TO GIVE YOU BEST SERVICE AND PRODUCT AND PRICE, NO ONE GRANTEES VALENTINES ROSES FOR MORE THAN 24 HOURS, AND YOU CALLED ME 1 WEEK LATER,…
Thank you for your understanding.
ME:
FIRST OF ALL, WHY YOU ARE YELLING OVER EMAIL, I DO NOT UNDERSTAND. I SEE THAT YOUR PROFESSIONAL COURTESY IS LACKING AS WELL.
Nowhere did I say that you tacked prices onto your holiday prices but please note that I will make sure that others are aware of your poor customer service via the Better Business Bureau and also via Facebook, Unilocal and any other social media, as well. I am actually in the process of writing my review so I am glad that I have your actual response to share.
It was my understanding that PC sent you the text when I sent it to him which was Wednesday. It would be foolish for me to call you the day after I received flowers to tell you they weren’t opening because I wanted to give them the opportunity to grow which they DID NOT.
I will not waste my time arguing with someone who obviously has no idea how to treat loyal customers but please note that NOBODY HAS TO DEAL WITH YOUR POOR CUSTOMER SERVICE AND PERHAPS THAT IS WHY YOUR BUSINESS IS SUFFERING HARDSHIP. YOU ARE ABSOLUTELY RIGHT THAT WE HAVE OUR CHOICE OF ANY SHOP AND I AM VERY SORRY THAT PC HAS SPENT HIS MONEY WITH YOU.
THANK YOU FOR YOUR UNDERSTANDING,

I have used Mina previously however she tends to overbook and then not deliver fresh looking displays. I was very disappointed and my friends at the party all noticed the flowers were not fresh at all. They were very surprised why I had paid $ 500 when it was only worth about $ 100 since i could get a supermarket to put it together for me. Very disappointed.

My friend and I took Mina’s floral arrangement class today and we learned so much in 6 hours that we were there! We took the class hoping to just learn how to make centerpieces for my upcoming wedding in October but we got the whole deal! Mina covered everything from the centerpieces to corsages to decorations for the alter! We had a blast and we also got to take everything we made home! Thank you Mina for being so patient and thorough! We really enjoyed the class and I am looking forward to doing all my floral arrangements myself!

You’d have to read my tip to know that this woman hates Groupon and shared it several times with us as well as how much being a florist is «not a fun business».
I give two stars because I learned two small things and Mina, the owner and teacher, didn’t think we would learn anything in the one hour class. (That was what she shared in the first minute of the class!) Have you seen Seinfeld’s soup kitchen nazi? That’s what the mom and teen girls who sat behind me likened the experience to. She asked if she could start the noon class late so she could wait for the 15 people who never showed. All FIVE of us agreed. Then when she was ready to start, she called my name and asked if we could please start. (I was chatting with the gals behind me while waiting.)
When we were asked what kind of arrangement we wanted to learn, the choice made by the group to learn simple flower arranging so we can buy flowers at the store or cut our own was snickered at and we were told that that was «FTD or Conroy» stuff. Nothing special. She wanted us to do something like a bridal bouquet! (Like that was going to be really useful…)
Due to language barriers everyone then thought they were expected to buy the plastic shears for $ 4. I told her I asked if I needed to bring anything, and wasn’t told to. She asked who I spoke to, and I said, «I believe I spoke to you.» (I was sure of it, since she had told me the same «I hate Groupon» story when I called) I was scolded for not bringing my own tools if I had them. (Nobody did.) Then she said she had one I could use for the class. the family behind me was surprised they’d have to buy three pairs, so I said, I would buy one and they could use the one she was going to lend me. That’s when she barked she had shears for anyone who wanted to use hers. When she gave me three sets of clippers, the young girl said said she wanted the purple ones. I turned to give it to her and told her and her sister they could have whichever ones they wanted.
Mina Called me by name AGAIN, and told me she could not have this going on, and «that’s why I hate Groupon.» Considered leaving at this point, but the mom behind me encouraged me to hang in there and make use of my lesson… We were given five roses, a few carnations, statice and a type of baby’s breath that she told us nobody ever wants anymore because it’s old school. Gee… thanks.
She claims to teach at Golden West, and they offer classes there for $ 150 on the weekends. If you like verbal abuse, head on over.

Came in for a 1 hour floral arrangement class we found on groupon. I was excited to learn the tips and tricks of floral arranging and hoped to leave the class with enough knowledge to make my own creations in the future. I was wrong. To start, the gropuon states it’s an hour long class. 15 minutes into the class we were still getting trying to find enough seats for everyone (either they over booked the class or some people mysteriously showed up). Our class decided to do a Christmas centerpiece. We used an assortment of leaves /​twigs/​berries, made our own bows, and added in a few roses. We had to wait a long time for scissors/​wire cutters, because Mina only offered one pair for the whole class (16 people?)to share. If we didn’t want to wait, we were told to buy scissors from her for $ 4. If we had known this, we would have brought our own scissors! The whole class itself was disorganized. If people asked for more leaves/​twigs, she would grunt about how we had improperly cut ours. If we started to chatter amongst ourselves, she would tell us to be quiet because she didn’t want to waste energy explaining things again. When she was trying to redeem people’s Groupons at the end, she angrily asked people why they didn’t write their name on their Groupons, because as a result she was cluttered and confused. I understand that we weren’t a perfect class, but we are the customers and the overall attitude in the class was just terrible.
Overall, I don’t feel as if I left the class with any new floral arranging skills. I learned how to stick flowers and twigs into foam. After this disappointing and frustrating experience, I definitely won’t’ be back.

We ordered flowers for my niece’s wedding from Mina. She was so helpful & patient in going thru several different options & educating us.
On the wedding day, she & her staff came on time & set up all the tables and made the hotel ballroom pretty with the very simple but beautiful arrangements. The price was very reasonable, 30% less than other quotes that we had received.
Thank you Mina for making this wedding colorful.

Mina is the best! She was a referral from my sister, who bought her flowers directly from this place for her wedding. Well, not wanting to pay 150+ for just my bouquet I called Mina. She was not sale-​sy or pushy, extremely friendly and willing to work with my schedule. I had a week to work with before my wedding and she made sure I had everything I wanted fresh and ready. I had enough roses and flowers for my bouquet, archway, centerpieces and ended up having extra leftover! I had 100 people at my wedding and got all of my flowers for less than $ 180. She even gave me tons of those little vials to hold water so the flowers put on the archway wouldn’t wilt, free of cost. I highly recommend Mina’s Flower Design… Stellar!

One of my collegues received flowers for her anniversary from her husband presently unemployed. The flowers were beautifully arranged and were in top notch condition.
Five (5) minutes after receiving the arrangement, my collegue slightly tapped the large glass vase with her ring and it partially broke, causing over one (1) gallon of water to gush out the vase and cause a huge mess in her work area and damaging our carpet.
My collegue’s husband called Mina to discuss to no resolve, claiming that the arrangement was delivered with no problems. What Mina failed to understand, was that she used an inferior vase to house the flower arrangement.
I called Mina to help my collegue, since it was Mina’s water that damaged our carpet. Mina claimed that my collegue’s husband received a great value and that she undercharged him for the arrangement. Mina still failed to see that the vase was still broken and stated that she would not provide a replacement vase.
This business does not understand customer relations and just lost a long time customer.