Planning and Building Agency

Came here the first time to pick up expired blueprints for someone who lives out of state. Wait took forever and they wouldn’t release them without permission from the architect and contractor even though there was a written up letter from the lawyer granting me permission to pick it up from the owner of the prints. Tried talking to the workers for over an hour. Fast forward a month later with both permission forms and went to retrieve the blueprints. They didn’t ask for any form or anything. They just asked for the address and handed me the blueprints no questions asked. Don’t understand why I went through that in the first place…

when you visit a city ran facility, you always start with very low expectations, expectations thus from 1 – 10 start with 1, but for service and response to be negative 100, awfull! it makes you wonder what are my fees really paying for? and why do they think my time is worth nothing? at the city of santa ana, planning and zonning, building and safety and code enforcement, nobdy takes responsibility for anything, you can not hold anybody accountable, understand maybe they are understaffed, maybe the current staff is underpaid, but in any event their should be someone accountable, somewhere, but there is no one and there is no empathy, it feels as they would rather you never of walked in the door, your greeted with cold stares and warm i hate you and my job at every department. in conclusion if you want to live or do business in any city visit there planning and building agency first as it will save you alot of time and money to avoid non-​business friendly cities such as ! the city of santa ana!