Quest Diagnostics

WORST CUSTOMER SERVICE EVER. The front desk receptionist was so rude! I have never met someone working in customer service that was so irritated and nasty!

1. There was no receptionist on duty so it was completely unmanned and chaotic;
2. The waiting room was overcrowded and sketchy;
3. I had an appointment for 9:30 and wasn’t seen until close to 10. They saw several walk-​ins before they even got to me;
4. The phlebotomist who took my blood did something incorrectly because the needle in my arm was so painful she had to stop and try again on the other arm (*note, I have NEVER had a blood sampling taken that hurt while they were drawing it);
5. There were SO many urine samples that had not been collected so the bathroom had an overflow of samples sitting both in the cubby where they go as well as in a plastic bin sitting in the restroom. DISGUSTING!
This is by far THE WORST experience I have ever had while getting lab testing.

Oh my gosh. I love this location. If you make an appointment online, which is super easy too, you are in and out within 10 minutes. Sometimes I get there and it’s jammed packed and I get super anxiety ridden but that receptionist (love her)
Pros:
Quick
Friendly
Lots of parking
Cons:
Location
Sketchy waiting room
old computer system

The place isn’t hard to find and the room is all the way in the front so just follow the signs to the front door. Going in the place looked a little bit run down. There’s a huge wet spot on the ceiling in the waiting room. When I made the appointment pretty much all the slots were open so when I got there it just opened after lunch. There were a few people waiting so the front desk nurse was a little frantic getting all the paperwork done for everyone. There’s a $ 25 fee for every lab test no matter what insurance you have but I don’t think it charges until your insurance figures out the cost. My appointment was at 1:30 and I was immediately put into a room to wait for the front desk nurse. Another nurse came to ask me twice if I was someone else so that was a bit confusing…
The nurse that drew my blood was very professional though and it didn’t hurt at all! And it was super quick.

Great customer service. The lady who took care of me was very nice. Did not have to wait because I made an appointment. I had to come back the next day though so I can drop off.

I didn’t have a problem finding the room. Maybe the building made it easier to find. Suite 101 is located near the front, but I was able to get to it after parking in the rear and walking through the first floor.
Make an appointment online. My visit was pretty quick, and the phlebotomist was a Hispanic woman who was really nice and performed the least painful blood draw I’ve ever had. I made sure to drink plenty of water beforehand.
The only thing I didn’t like was that I couldn’t lay down. I get sweaty if I have to sit up.

I came at 8:40 am for my 8:45 am appt. I sat down after signing in and realized I forgot to bring my lab orders. So I approach reception table, regular receptionist just went in to the lab but then another person was there and I mentioned that I forgot my lab order so I will just make another appt but then she said maybe the order is on-​line and OMG it was (thanks for automation) NICE! She went inside lab and informed the receptionist because she already knew when she got back, and proceeded to tell me to come in and go to Room 3! WOW. My phlebotomist Sara prepped me for drawing blood and she is the one poke lady, she knew where the vein was! Awesome. I finished up. I was done and out of there within 20 – 25 minutes! All 3 ladies were awesome… thank you Quest
Diagnostics! I was very impressed!!! 5 Big Stars!

You definitely want to schedule your appointment. I was lucky to get an appointment 15 minutes after they opened (8:00am) and the waiting room was full of walk-​ins already. I was seen pretty quickly so I can’t complain. In and out, luckily I didn’t have the same experience everyone else had on here. I would normally go with Unilocal ratings but this location was literally a couple miles down my house so I decided to risk experience over gas mileages. haha

DIRTY WAITING AREA AND RECEPTIONIST VERY UNPLEASANT TO DEAL WITH!
I happened to come accross this place because I needed to take my senior citizen mother for lab work and I wish I had not taken her there. First of all, the small waiting area was tiny; there was trash and cookie crumbs all over the floor. We didn’t have an appointment and so the wait was 45minutes. I asked the receptionist if she could call a custodian to clean up the waiting area (which she could see from her desk was dirty) with an obnoxious attitude she said they would clean it up when they had time! I couldn’t believe what she said, that it would be cleaned up latter. I wondered to myself, if the waiting area was dirty I could only imagine how dirty the lab area was as well. Do the techs bother to wash thier hands after going to the bathroom? Do they use dirty needdles? Do they label blood work correctly? How could she be so lax about it?! In the end, my mother and I left and went someplace else for lab work.
I hope someone from corporate reads this evaluation and takes measures to correct this Quest location because I have been to many lab locations; I would have to say this is worst one I have ever been to in my life.

The address is really 1220 Hemlock Way in a dark gray building. There is parking in the back but there are NO SIGNS or SUITE NUMBERS anywhere so don’t bother looking for Ste 101. You cannot access the lab through WIC in the back, you have to enter on street side. There are 2 doors facing the street. One unmarked on the left and one for a pharmacy on the right. The left door obviously leads you into the lobby of multiple suites. Upon entering, it’s the first door on the left. The rooms are PACKED with families and kids with dirty walls. The receptionist was decent. Once admitted, you see more dirty walls. My phlebotomist was nice but she was THE WORST at drawing blood. I have routine visits and it never hurts or bothers me but she didn’t seem experienced. I will never return to this location.
Don’t waste your time, go to the clean location on Baker.

First of all the address is wrong, it’s across the street. This address will take you to a senior home.
The lady at the from desk is just such an unpleasant person to deal with, not to mention they take forever to take you in. Like the previous reviewer said, do yourself a favor and skip this place!

You could easily pass this one up so give yourself time to find it and then find the correct floor and suite. I’d say give yourself an extra ten minutes to get lost a little bit. It’s in one of those building with several floors that have lots of little pathways that all look the same… imagine a small hospital-​type building? Scary…
Anyway, that was one small @$$ waiting area and boy was it packed! Only about 15 seats and 10 of them totally filled. It’s a small room and the kiddos were coughing up a storm in there. I felt like I walked into a room full of germs. Skip this location if you can and just go to the nice, clean, BIG one in Costa Mesa on Baker near the Stater Bros. You WON’T regret it. Trust my friend, TRUST.