Sports Authority

Waited for 20 mints to be helped to get an item I wanted to purchase out of reach… no help came after a page from a different worker :/​I left saving money :)

I do not have my receipt to do an exchange. Now they want to know the exact date I purchased my clothing item!!! I asked the manager to look it up using my credit card. He doesn’t have time to look it up

Does not have a single racquetball in stock. Really? REALLY? Guess I’ll go to Target…

WORST CUSTOMER SERVICE EVER!
As someone who was a retail store manager for a major retail chains for over 10 years nothing irritates me more than when lazy retail «managers» don’t properly sign/​price items. Then you bring it to a «managers» attention and they try to convince you that you’re wrong and its signed correctly. Guess what buddy, if you have 15 identical items in a display with a sign that’s supposed to be on the next one, and there’s NO other pricing or signage on the said item… You screwed up. The «hardlines manager» physically pulled the display apart to show they are different baskets. «I’m a manager I know what I’m doing» after I politely told him they needed to either fix the signage to reflect the correct item or move the items that didn’t match the signage. Every item has to have a price tag by LAW. Have fun explaining your logic to weights & measures asshole! No «I’m sorry for any confusion.» And of course laughed with his lackeys as I walked away.

I tried using the $ 10 off $ 50 Unilocal check in coupon and was told that it expired — even though there was no expiration date on the coupon. Sports Authority cashier would not honor the Unilocal coupon. Very disappointed. Poor customer service.

Diane was so helpful and hooked me up with a $ 10 off when checking in on Unilocal!Buying soccer gear for twins I definitely appreciate it! Thanks Diane!

They employees are more concerned with taking personal telephone calls and chatting with one another than helping customers, especially those waiting in line to make purchase.

25% off sale

The customer service here is HORRIBLE! AWFUL!!! F– grade!
My biggest mistake here was asking and having the employees help me. I was looking to exchange a pair of shoes because they didn’t have my size in stock. So, we had to basically return it and do an order online. NO JOKE but it took seriously more than half an hour. Can you believe that? MORE THAN HALF AN HOUR!!! What a waste of my time.
First of all, the staff really did care about only chit chatting with each other. Let’s see, they were talking about a «cop being in the store, and that he was in the fitting room trying on clothes.» Oh big deal and how un-​professional!!! Then in the middle of helping me, the employee decided to take a lot of time away from me to talk to the other employees. I mean, how else could it possibly take more than half an hour to do an exchange for a pair of shoes, when it wasn’t even that busy!!!
THere is also something fishy about the «membership.» I just think they MUST get commission on it or something but they literally PUSH or PUT it on you. He MADE me sign up for it… He said «fill this out so I can send the shoe to your house» (I DID NOT realize I was signing up for the membership?!! I can honestly care less about that thing!!!) Plus, if signing up for that crap is going to take longer than signing up for a credit card, then no thanks! Also, while waiting, I heard the cashier asked another customer for his phone number. He asked «Why?» SHe responded with «Why are you scared?!»
SO unprofessional. I’m never coming back to this location.

Horrible customer service. The staff would rather chat and talk to each other than help you out. I’m really glad you had a killer time at the bar last night, but its not cool to make me go back to get another Camelbak because this one did not have a pricetag, and when I return you decide to make me wait while you have helped another customer. Interesting tactic but will take my business elsewhere in the future.

Clean and organized

Went in to purchase a volleyball to get back in shape.
I found it, got it, went in line.
THE LINE WAS EXTREMELY SLOW!
I stood in line for a good amount of time.
Although it was slow, I understood what the sales associates go through.
I was once one myself before & it is a bit stressful.
After about 30mins, I was up. The guy asked if I had a card with them, I said no. He straight out grabbed a form placed it in front of me & said «I’ll do you the favor on signing up for our SA Card, you get 5% back off every purchase you make & its free.» (HOW I REMEMBERED THAT? I HAVE NO IDEA!)
I liked that. That to me was truthfully a great customer experience.
He knows how to be a sales person. He was easy going. He connected to my mood.
Therefore, I rated a Four Star for great people & sales skills. =]

Customer service is always pretty bad here. Couldn’t even «exchange» (not return) a pair of shoes properly. Took over an hour.
Other than that it’s your standard Sports Authority. Clean and open layout, standard retail prices, and nobody that works there really has a clue about sports. If you need specialty equipment or want advice about fitting shoes, types of material, anything related to actual fitness or sports… I recommend checking out REI up in Tustin instead.

Wow what a great place to visit especially with the great service. Great employees there that is so helpful. Especially Quinn and Nick. Great gob. Will be back

My third visit, as the selection is very good. It’s a large, clean store; a bit difficult to navigate unless you’re familiar, and even though I’ve only been three times, each time I’m looking for something specific I would appreciate someone assisting me in getting right to it.
Well, not today. Again.
I went in to replace my swimming goggles, and they have a large selection. The last time I bought my goggles (elsewhere), a staff member shared her expertise and insight with me in helping select the right pair for me.
Well, not today.
I passed by a male cashier leaning on the counter texting on his cell phone. I saw no one else. After finding and perusing the various brands of goggles, I chose a pair for myself. They’ll be fine. Then I saw quite a few racks with sale items and thought I’d check them out. In the middle of these racks were two salesgirls; tagging/​rehanging clothes… and gossiping. Clearly and loudly enough for me to hear. About the terrible customer service at another Sports Authority store!
«So yeah, I went to the Orange store today…»
«Yeah?»
“Yeah, and I walked in and like, the people at the register didn’t even say anything to me! I said hello, they said hello back, and I’m like, wait a second, I’M having to say HI to YOU?!”
«Right.»
“And no one asked me if I needed help or nothing.”
«Wow that’s bad.»
(not 100% verbatim, but very, very close)
I kid you not. As I’m standing not five feet away. It was difficult not to burst out in a guffaw of shock, but yes, I am a professional actor. ;)
I did however, take a calm breath, put on a sweet smile, leaned in and said, «Ladies, just so you know, I couldn’t help but overhear, and perhaps you should know that that has been my experience coming into this store. I’ve been here three times now, and never has anyone greeted me, nor asked if I needed help with anything.»
They stared blankly (I am also 6’2″ so I don’t normally just appear surprisingly out of nowhere), and after a moment, one said quietly, «Oh, I do apologize about that.»
I smiled back, and waited. She said nothing. She said NOTHING.
Crazy me, thinking wow, this is a PERFECT opportunity for you to say «Wow, that’s terrible! I apologize, WHAT CAN I HELP YOU WITH TODAY and change our reputation with you???»
Nada. Bupkis. Niente. Rien.
I walked away, feeling as though they were waiting for me to get far enough so they could resume their conversation… or talk about me now?
Ah, ignorance is…
annoying.
Oh look, Sports Chalet is just around the corner!

Big store, good selection. Honestly, the prices seem better than Dicks or Sports Chalet. Come here to get Under Amour apparel for the GTL Gym.
I bought myself 2 shirts and 2 shorts from Under Armour and a pair of shoes. Cheggit if you want some sports apparel.

Okay, I can usually find no reason to review a sporting goods store, but this place is pretty nice. The employees here were very knowledgeable, and helpful without being pushy. The store is also gigantic – I think you could clothe a small nation here – and the stuff on clearance is actually cheaper than some stuff being peddled at Ross and TJ Maxx next door.
Also, check Foursquare for the check-​in deal. Sadly I only saw it after I bought something and left, which made me a very sad panda.

It’s ok I think this one suffers from lack of lighting its dark in areas and it can use an update… it reminds me of a 1980’s store and these is crap stacked so high you feel claustrophobic… but if you know what you want it’s ok

Check at the ads for deals before coming here. Make sure to sign up online for coupons and for monthly emails. Sports Authority always have sales and have a great price collection compare to Sports Chalet!
I go here every year for black Friday. They have good deals on snow boarding gears.
The clothes are a little pricey.

Large selection of weight lifting gloves… and knee pads. Oh, and workout apparel.
Also had to get some Nike kicks that was like $ 60 off. Nice!
Cashier nice enough. Didn’t have a chat or anything, but he looked to be having a nice daydream. Good for him.