Starbucks

If it was possible to give a negative star I would! This location is probably the worst out there with the worst staff! I ordered a drink same drink i always get just at a different location. They took forever and honestly it wasnt as busy as other days, took a sip from my drink and tasted nothing like how it was sopose to taste. I kindly asked for her to add 2 mocha pumps and a bit more milk she did. The second time i tasted it it was 10x more horrible, keep in mind its a drink that is on there menu nothing added just tasted nothing as before. She had squirted caramel on it?! «New drink» my A** I went over to the same lady asked for my money back she was okay with a big attitude! Like seriously first you get my drink wrong twice & then you give me attitude?!
Avoid this location!!!

Oh my God, people of Santa Ana don’t mobile order for some reason. I’ve been here at least 2 x’s a week for the last three weeks and there’s always a line in the mornings, but this morning (Tuesday) it must have been late start for the kids or something because it was packed! Haven’t been going here enough to establish a barista relationship but it seems as though this place is a little quiet and focused on working instead of conversating with customers which is all good and they’ve gotten all my mobile orders right thus far. It’s conveniently located on on the corner of 4^th of Broadway which is on my way to work and to the 5 fwy. (Thank you God!)
There’s no real issue with parking here other than there are meters, but if you mobile order you can probably be in and out of there before the meter guy comes and starts ticketing… which is around 8:00 a.m.

We were down the street getting Ktchn on 4^th Street, the wait was long so we decided to walk a few blocks down to grab drinks beforehand to pass the time.
We specifically went there so my boyfriend can try the Cherry Blossom Frappuccino (Hello, spring!) but unfortunately they messed up on the drink. Apparently the Cherry Blossom Frapp shares the same shorthand as Crème Brulee Frapp which was what he got in the end. :/​
But the 4 stars was for the great attitude our cashier had when we walked in. He was so friendly and the way he presented himself was just very welcoming and cheerful. I had inquired about the Cherry Blossom Frapp and he was happy to let us know that they were available and how it fared in terms of customer popularity. I mean I wasn’t even having a bad day or anything but he made me smile and feel that life was good. Lol.

I come to this Starbucks everyday … And the new staff is not friendly … Very short and not customer service friendly, no smiles no good morning I miss the crew they had 2 months ago … This new crew has to step up their game

Thanks to u my son pissed himself just because your policies… cuatomers only… not coming to thus place at all… Homeless infront dont make it any better

When I pay full price for a latte I expect a full cup! I didn’t even have to open it to know it wasn’t full! If I’ve gotten used to the weight just by picking it up I’m sure the baristas have too! It’s wed January 13 9:59 am and the barista was a short Asian girl. Not to mention I had wait forever for half a cup. Her resolution was ok, let me just add more milk. I don’t know if that’s the proper solution, but it seems like the easiest half assed one. Disappointed. Hope management looks into this careless form of customer service. I guess from the class action lawsuit that has been filed, this is an ongoing problem. Hopefully something that will get resolved in the not too distant future.

I love the Starbucks brand and this one has a great location right smack in the middle of downtown Santa Ana near the artists district, chapter one, proof, original mikes, yost theatre, the playground, gypsy den… etc. My complaint is that the service here is slow!!! Seriously… my husband and I ordered 2 drinks. I got the holiday spice that they were advertising and he got a regular basic brewed coffee. It wasn’t even very busy but it took a considerably long time! My husband was getting really impatient. It would be one thing if they were really busy. But they weren’t…they are just slow! Starbucks typically serves drinks fast, but not at this location.

This is seriously the slowest Starbucks ever! Doesn’t matter what time of the day I come
here, I always end up waiting at least 10 minutes for my drink. Don’t come here of you’re in a hurry. Go to the one off 17^th Street and Grand. Or better yet, skip Starbucks all together and visit Portola Coffee or Paninoteca Maggio.

I always loved Starbucks
Their coffee is so good
Their are very kind and friendly people
It very clean
I love the people who work at Starbucks because they do a great job at doing our coffee
Thank you

Experience on a Sunday morning at about 10:30am. As I walked in I saw it rather empty and was glad because thats the kind of atmosphere I was looking for. I live in Santa Ana, but am almost never around this Starbucks because its usually packed with teenagers from the local high school and I get annoyed easily with large crowds.
It seems the kind of customers they get are regulars. I could tell because the employees would call them by their first names and joke with them and sometimes give them free stuff which is cool. I like that sense of community BUT when I walked in I guess I threw them off. The atmosphere got tense and it made me feel uncomfortable. They made me feel like I didn’t belong. The reason why I say this is because of the manner in which they greeted me; they didn’t. When I was next to order I was still looking at the menu but I guess they thought I was still undecided so the cashier walked away. I was a bit confused why the cashier did that so when the other employee saw my «wtf» face she came over and took my order. They never smiled or looked me in the eye. Then when I received my order they told me «have a great day» but in a monotone voice whereas the other customers received a lively kind of tone. I was able to notice a large amount of interaction because I stayed there to do some school work and was able to notice their service towards other customers. Call me spoiled but I don’t appreciate this customer service.
I really enjoy the kind of music they play here; Selena, Mana, enjoyable spanish music. And I like how they are with their regular customers, but its really messed up to be selective. I’d give them a two based on my experience today but cause they were nice to otherseI’ll give them a 3. Better be nice with me next time I come or else it’ll be going to a 2.

WORLDS SLOWEST STARBUCKS…
The staff members are nice but they are hella slooooow.
9 times out of 10 there is a line of 5+ people (which isn’t that many people) and yet this location cannot manage that man at customers at once. The staff are WAY too comfortable…

This starbucks is an amazing place to study and take a quick break, I love how the employee make you feel like your part of their family. They welcome all and are very nice and some members participate in community activities. I love seeing these guys when ever I am free to do so.

This location got a facelift on April 1^st, and its not a fool’s joke!
The inside looks a lot more contemporary, and more inviting. They replaced the old furniture with a common table with charging outlets below, high counter height chairs, and dark wood furniture.
They added a more contemporary shelving to display the merchandise, and replaced one of the old shelves with a refrigerated one for beverages, milk, and juices.
The manager knows they have issues with being slow, and said they’ve addressed it. So, we shall see if the new Starbucks has improved. So far, I like what I see

Actually this is the best Starbucks from Huntington Beach to Riverside! The ladies are absolutely wonderful! They give meaning to what a Barista should be!
This location can get busy; I’ve actually waited in line for up to an hour! But it’s usually only that days when they have new people working here. The manager must know what he is doing because every morning I see at least one of the friendly beautiful ladies there greeting me as if we are old friends. I wish I could afford to tip these ladies for what I feel the great customer service is truly worth. I am definitely a loyal customer.
Oh yeah the coffee is great too!

I had read reviews of slow service at this location. I didn’t have slow service… technically. Let me explain
I came in and there wasn’t that long of a line so I quickly put in my order for two drinks. By the time I was done, I had noticed a long line had grown (looks like a local high school had gotten out as the line were all loud teenagers). I stood & waited for my drink… and waited… and waited.
I then realized that I had heard about 8 caramel frap orders being called in a row which belonged to all of the kids who came in after me. I thought that was weird so I went up & asked the employees making the orders when I could expect my order. They asked what I had ordered, I replied, and they asked what name I had given. It was then I realized the person who took my order didn’t ask for that info. I just gave them the name on my card & they looked around and said that there was no order waiting for them for me. I then told them my order & they had it made right away.
But come on! How do you forget to pass along an order?! My credit card was charged, so it’s not like it didn’t go through. Had I not asked what was going on I would’ve just waited forever to no avail! That’s crazy. What should’ve been a 5 – 10 minute max trip ended up being over 30 minutes.

Friendly workers, but the service is excruciatingly slow. Also, the music is not only TOO LOUD but totally unrelaxing and crappy — I don’t remember Starbucks playing bands like MUSE…
I’ll be going to the cute independent café half a block away from now on.

I recently started using this Starbucks, and I have to say I can’t wait for Jason Quinn’s café/​bakery to open so I can get what will likely be a better cup of coffee in a clean environment. This place is probably the worst run Starbucks I have ever been too. Slow as molasses service, and dirty. I typically go to the one on 17^th Street or the ones in Old Towne, and I’ve never seen lines go this slow. I change in my route to work has made this area more convenient for picking up coffee. The choices right now are miserable. Looking forward to Portola coming to Fourth STreet Market, and Jason’s bakery for better options. Ryan Chase — open these places soon.

I wouldn’t have came to this place but I did because my boss wanted coffee. So I came here already knew about the reviews about this place. I’m not a starbucks fan or against it. I drink all brands when its near by just because I travel so much for work.
So as soon as I walked in, it wasn’t busy at all and I expected to get in and out really quick. But that wasn’t the case. The baristas that work here aren’t friendly. Their attitude were like they don’t care to be there or not for work. They rather have conversations with each other instead.
So the gal took my drink and I seriously waited over 15 mins for them and there was only like 3 people ahead of me. So there were 2 barista working on the drink, then became one. The three people that were working 2 decided to talk among themselves and not care how many drinks were there. When finally one gal discovered the back up in drinks she helped. In this location there is no sense of urgency at all with the employees.
I would not go to this location at all. The only reason why I came to this one was because it was the closes to were I work and if it wasn’t for my free birthday drink I wouldn’t even have given them 2 stars.

Slowest store ever. 22 minutes to get a refill.
Do not go to this place if your in a hurry.

Brother man laughs at me for ordering my green tea with easy easy ice and says they don’t do light ice the ice they have is hard.
Then the other dude takes 10 minutes to make my green tea even though there was only one guy in front of us in line.
This Starbucks needs to up their game to live up to the Starbucks experience regulars expect. :/