The Puppy Store

Drove over an hour to the store, prior to the drive I called explaining how I’m interested in puppies. They said come right in and we can take a look at any puppies. I show up to the store and I’m told to wait an hour for an appointment. I understand there are store policies. But there was no heads up over the phone. When I had made it very clear where I was coming from over the phone. Since I was a serious buyer I was forced to wait. On r I approached a lady to see the puppies. I was demanded for my ID right away (which is policy) as I was reaching for my ID she made a remark saying I look too young to hold the puppies as she laughed. That was very uncalled for and unprofessional. Once we made our purchase we were told that the puppy was being groomed. Wait 15 minutes, which wasn’t a problem. The puppy comes out and wasn’t groomed at all, but he was washed and that too not all the way. He was dirty all over his fur behind him. Since I was already so furious with the service and miscommunication between workers I left with the puppy. We paid over 1000 for the puppy and they couldn’t groom him the least. Felt that I was ripped off for the money I spent.

Boris… To tell me that the dog does not have a genetically narrow air pipe is beyond incorrect. I don’t need to provide you medical records to the vet that you and your store work with. You have direct access to those. You can get copies of the X-​rays and medical treatment for this poor dog! Shame on you and your store! Not only should you cover all of the medical bills, you should not keep o Ed $ 3000.00 for a dog that I will continue to have to fork out money throughout all his life! A $ 39.00 bag of dog food? Are you kidding me? You owe me $ 3000.00!
Response to most recent update: Horrible Business Practice. Reported.

My brother came all the way from Santa Clarita on Friday and we wanted to check out a cute puppy and they said you have to wait an hour to see the puppy ! Politely my brother was like but I’m driving all the way from orange to Santa Clarita and he was like sorry it doesn’t matter, we started telling him we are serious buyers and we really don’t want to stuck in traffic and he was like sorry I can’t do anything ! You just need to wait an hour or have appointment in advance which is reducilous and not flexible at all
Worst customer service ever !
Make sure to be ready to stay an hour to see w dog or take an appointment to see a puppy
I saw the reply from the owner which is sooo funny to me because taking care of your dogs is awesome but with lacking customer service make you lose !!! And we got another best friend for the next 10 years with half your price and a year guarantee and being respected !!! Not treated disrespectful ! I wish Unilocal has — stars

Registration scam:
We bought our Shih Tzu from this store back in December, 2014. They said it takes a couple of weeks to get the papers and that they will mail them to us.
It’s been over a year and still no papers. I just called and spoke with «George» who said he checked and they don’t have her papers from the breeder, and that we are not the only ones waiting. After reading the other posts on Unilocal,this looks typical for this store.
If you want a registered dog, stay away from here.
Time to call the attorney…

I am so disappointed in this store. I bought a couple items and then discovered I couldn’t use them. The next day I returned to the store with the items which hadn’t even been touched and were in original packaging and was told «sorry no refunds.» This is a sad testimony and this says very loudly «the customer is not always right,» and when it comes to refunds the customer «is never right.» Even though I was given a store credit that only benefits the «owner,» I will not use it and will never shop there again. Potential buyers, beware, for whatever reason, even if the product is defective, you will not get any sympathy from the owner, you will just get an opportunity to put more money in his/​her pocket by using their store credit.

Always clean when you walk in. Store well organized and simple but effective lay out to keep it from being a cluttered mess with traffic going in and out.
Not much else to say but a dozen doggies up for grabs. There’s even the bonding zone with clear glass to make sure nobody trying to steal or abuse the dogs when they in the pen. Makes it a bit cooler for the kids to see the pups in action.

I’ve always stopped by with my son to look at the dogs when I’m at Main Place Mall until recently that we started noticing the Asian woman working there hovering over us like we were going to steal something. I started noticing that every time we went into the store she always went to the area me and my son were just at like if we had left a mess. My son just turned 3 and have been going to Main Place mall since he was crawling. We always went to eat at the food court and then we would stop by to see the dogs while my husband would go to Game Stop and then we would take my son to go play in the kids area… My son took some of his first steps playing in the kids area… well anyways… Things just blew over yesterday when I went to go take my son to get a speech evaluation across the street (only has a slight delay speaking/​understanding) and so we headed over to the mall to go eat and then go see the puppies. We went in as usual and my son was excited to see the doggy feet on the floor as always and the doggy bones on top of the shampoos that they have for sale. Right away the asian lady came out from behind her counter and started following us around the store. Then other customers started coming in and some of the kids started tapping on the glass to get the dogs attention and she was telling them to not do that, which i do understand because it hurts their ears and its annoying… well anyways then we went over to look at the dogs and went over to the puppy play area. There was a door that I think said don’t use/​broken or something like that and my son accidentally touched it and then she went to tell me that’s broken please don’t let him touch it and I’m all like I know my son didn’t know it didn’t work, and then I told my son not to touch it… then he got mad and started kicking and screaming so I picked him up and proceeded to distract him with one of dog walkers and playing with the dog… so apparently she got irritated and decided to call Security on us!!! I thought she was joking until i turn around and see her on the phone, then I proceed to talk to the other male worker and ask him if she really is calling security. And I’m all like is she for real? Calling security over a toddler touching things in the store. That’s when she came over and had a mad face asking what i wanted and I was like really? Did you just call security over my son? He is a child and you are acting like if we leave a mess in your store. I started to argue with her and I told her that we always come into the store and have never left a mess and she acts like if we are going in to steal something. She has major OCD, needs medication of some sort or is highly stressed because she couldn’t tolerate a toddler touching things in the store. I have never in my whole life ever felt so discriminated against. I hope she is not the owner and just a worker there because I would really love to talk to the owner… I have always loved going into the store but I would love for the owner to look at the surveillance videos just so you can see what I’m talking about. My problem is with the asian worker… she makes it a hostile shopping environment. A lot of people go into pet shops just to look at pets and when people go into stores things are bound to get touched and picked up… if she can’t handle it then maybe she shouldn’t work there…

Great place to find your dog. … very clean store, and puppies are well cared for… very friendly and knowledgeable staff. … no puppy mills here, they even back it up with a written 1 year guarantee. they pay for you to get a vet examination also…
highly recommended

So I haven’t even got my bulldog yet but will write a review of how excited and happy I am. My name is angel and my gf name is josie. We are moving In together and we’re looking for a bulldog. We looked everywhere and no luck in finding one. Called this place hoping to see if by luck we managed to find one. Andrew the employee working at the store answered the phone and said they had a bulldog but was being sent back to the breeder since customers have said it was over weight. He advised Me that a vet has come in to check him out, and he said the puppy was healfhy. I begged him go let us purchase the puppy asap, he then said he needed to talk to his boss. 20 min later he called me saying the boss had agreed to sell us the pup and the original price was 3,000 but dropped it to 2,500. Not only did he give us the dog we wanted but reduced the price. Being the excited 23yr old I was I kept bugging Andrew about the pup lol. Also it comes with a package of puppy food treats grooming etc. We are soooooooo grateful in what Andrew did for me and my gf as we are starting a family as well. We are so excited and happy that they care about the customers. We promise to give this bulldog puppy a loving home and nothing but love. Once again thank you Andrew you are the best and should be recognized for what you have done. And as well as your boss for giving this puppy a chance to be loved. Thank you guys!

Thank you for making our adoption process very easy. We love our puppy. She got along with our chihuahua. We are very happy :)

I walk in to their store and right away they help me, Andrew was really helpful and I was able to get my English bulldog in no time the process was really fast and they have different options for payments. I definitely recommend this place.

I think if your looking for a puppy this is the place to go. They are friendly and very helpful. Thanks Guys for helping us pick out our Puppy!!! ~ Margarita

Love this place i got my gizmo here 4 months ago. Best decision I’ve even made. Also joey and Andrew were so helpful answer all my questions. The place is always clean and alot to choose from their clothing line

I am shocked by some of these bad reviews! I have nothing but good things to say about this place! In 2011 i lost my baby, my 4 year old chihuahua, due to health issues. I was devastated. My mom then had the brightest idea to visit this place in hopes of finding a new dog. As soon as we walked into the store, we fell in love with a tea cup maltipoo. The store owner brought her out and was honest to mention that she was really feisty and even showed us how angry she would get. My mom and i looked at each other and agreed that all she needed was love. Without further delay, we decided to take her. The owner gave us her papers with vaccinations (stated when she was born and where, etc), a toy, food, blanket, a nutrition gel, step by step instructions on how to take care of her and a form to fill out for her microchip. My mom and i were beyond happy!!! As soon as we brought her home she changed. Molly (as they had named her in the store) was so lovable, we think all she needed was a stable home.
Four years later, i cannot thank the puppy store for all of their help. Molly is such a friendly, lovable and healthy dog. Not to mention she is spoiled! I definitely think it’s time to give Molly a sister and will hopefully be going back soon to get a new puppy!
Enjoy the pictures! =)

It makes me sad giving them 1 star but I just can’t help but to think that I got scammed.
Last June, I decided to buy my mom a little puppy so we searched online and this cute little puppy popped up. He was being sold at this pet shop so we decided to visit.
It was love at first sight! We fell in love with him and decided to buy him. The price did seem a bit overpriced but they said he was pure Maltese and that he even had his papers.
Long story short they tell us that his papers are going to be mailed to us because they have to request it from the breeder they bought the puppy from. I thought that was a little strange but I was too excited about the new puppy so I didn’t care. Then my friend tells me a few days later that that’s not right bc they should have the papers and should’ve given it to me right when I bought my puppy. So I give them a call to request the papers and the manager said it will take a few weeks bc he likes to send out those requests when they have a few to mail out. I’m sorry but I shouldn’t have to wait for something I paid for…
Anyhow it’s been about a month and still no papers. Then I completely forgot about it until this past summer when my friend and I decide to mate our Malteses. She asked if my dog had his papers and that’s when I realized I still haven’t received them. I decide to give them a call again and they knew exactly what puppy I was talking about and said they’ll mail it out in a few days. What do you know… still no papers.
I know I sound a bit nuts going crazy over some paper but its not my first time raising a dog and from what I know, you shouldn’t be lying and saying a dog is pure breed and has papers just so you can sell them for a better price.
I have no regret buying my little baby but I just can’t believe they gave false advertisement and lied :(

I am not against pet stores. I AM against pet stores who re-​sell rescued dogs for a profit! I went to check out the pups only to find 4 dogs listed as «RESCUED» dogs, selling for $ 400. Seriously? The pound or humane society will allow you to adopt a rescued dog about $ 65.
Granted, this is a business, but its just wrong to resell a rescued dog for a 2000% markup.
Stick with being a puppy mill if you’re going to jack up your price.

I have dogs of my own, but still decided to wander inside for the heck of things. I noticed that they had some of their dogs walking freely around the store. «How nice» I thought as I admired the dogs walking freely around then I began to notice the dogs behavior. Their body was stiff and timid. Then I realized that the dogs were actually afraid of the numerous amount of attention the kids in the store were giving them.
I’m not blaming the kids for scaring the dogs because I’m sure they just innocently wanted to play with the dogs. Yet the truth is some kids don’t know how gentle certain breeds need to be treated (parents please watch over your kids not just for the animals safety but also for your children’s as well). I watched appalled as the dogs tried to run away and crawl under the door near the register to get away from the kids. The two workers I saw on duty were minding their own business and payed no attention to the dogs being terrified.
I hope the owner sees this and instructs their employees on proper pet management.

My family and I have been looking for another dog for awhile ever since we lost our little Bailey last year. We’ve have a couple dogs since then but they were never the right fit.
I stumbled across my precious French Bulldog, Roxy, while searching out The Puppy Store’s website. I fell in love with her even before I saw her in person and I knew I had to get her.
Every single one of the employees here are extremely helpful and knowledgeable and made the process easier for me. I did decide to finance my puppy and everything went smoothly; I was in and out in about an hour.
Roxy is such a ball of energy and as healthy as can be. I do love their puppy package which included a vet’s visit & let me tell you, their recommended vet is AMAZING! He is so great with Roxy and very thorough upon our first visit. She loves coming to the doctor and I have a good feeling that we’re going to be there for a fairly long time.
The prices for their toys, clothes, and accessories are a little bit more on the pricier end– that’s the only reason why I deducted a star but as far as everything else goes, The Puppy Store is great!

I got my puppy (Zero) a few days ago and I couldn’t be happier. A bit pricey, but he came with a package that includes the micro chip, a bag of food, and two toys. I am incredibly happy with my boy and I am just so glad that he is healthy and TOO cute for his own good haha.
The two guys who helped me out are awesome. Shout out to Z. The place is clean and you can tell they treat the puppies good. I love how they have pets you can adopt as well. Way to go!
My ONE complaint is that the package supposedly includes a free «grooming» session before they hand over the pet… That was a half truth. His hair cut was very badly done and you can tell they just sprayed perfume on him.
The good outweighs the bad though. They will get recommendations from me.

If you read the poor reviews, they are the ones saying «adopt from a shelter». If these people had taken the time to actually check this place out instead of assuming, they would have found out that the place DOES sell rescues. When I was there in December looking for my pup, they had at least 3 rescues in there. One of which had been found wandering the main place mall parking lot the day before.
My experience with the puppy store was a pleasant one. There were a ton of people there as it was 2 days before Christmas, but I did not feel lost in the crowd and the employees were helpful/​attentive. My bf and I knew there were 2 pups we wanted to look at when we arrived. Before we could hold either, and in between pups, we were required to sanatize our hands. We spent almost 2 hours in there with the pups because we wanted to make sure we were making the right choice; I can definitely say that we did. We were guaranteed that our pup came from a breeder (not a puppy mill) without the breeder price. Our little Maltipoo is now 5 months old and he has no health problems to speak of. He’s a happy, healthy, enegertic little puppy. I know that I want another dog in the future, and though I live in San Diego now, I would definitely make the trip to purchase my next pup at The Puppy Store!