Western Federal Credit Union

Wow. I’m speechless. Have never been treated so poorly. I walked in and had to pinch myself after 5 minutes of waiting. Wondering if somehow I woke up as a ghost today. I wasn’t acknowledged once. People would walk by me and not even offer a simple, «hi we will be right with you.» Just a little word of advice: if someone walks into your store, you might want to offer some sort of customer service. You never know what their intent is — maybe to open up an account with a lot of money, perhaps??? Very disappointed in the staff and this location. Will not be investing with you.

This bank has reminded me of why I hate banks so much. If you like having access to all of your money whenever you need it, I suggest those reading this to find another bank.

I have intouch credit union and these guys always take care of me. They’re a shared branch w/​my credit union. They get the job done.

Worst bank I have dealt with… They charged me 7 over draft fees and only refunded me 4 even though their iphone app was very misleading causing me to over draft by $ 54…+ 3($ 30). The over draft fees was more than the actual purchases itself. its ridiculous.

Needed a notary for out of state escrow paper. I was confused while Patty G was patient and professional as we sifted thru my paperwork.

In the end the branch manger of the Santa Ana location assisted us in completing the transaction. She was very helpful and provided great customer service. She saved the day.

Finding right the financial institution to handle your money can be a difficult process. It involves finding people you trust and people who find ways of processing your transactions as smooth and efficient as possible. I’m a non-​member but a partner member of another branch. Which means I’m theoretically able to bank at this branch. I tried making a simple deposit of four rolls of coins and they refused on the basis of me being a non-​member. They said they can’t accept rolled coins from non-​members. I guess that means I’m chopped liver. Again, only four rolls of coins! If I unrolled them, would you take my money then!!! If these people can’t handle four rolls of coins then I’m certainly not going to open an account with them. They are certainly not smooth or efficient. I’d hate to see how they handle the rest of your money. Pass!