ADT Security Services, Inc.

We have had ADT secure our homes over several years in a few other states, still have a system in Upstate NY… However we have NEVER had such unacceptable customer service or a system that has a fault more then not! It all started with our sales rep, she was MIA shortly after the system was paid for… the tech that installed was very helpful for a few calls and he is also MIA. We live in Santa Paula and tried the «local’ office in Santa Barbara… most times no answer, leave a message no return call.
Our system does not make us feel secure when we are away by any stretch of the imagination. If I could find a reliable alternative in this area I would get a letter from a lawyer and get out of the contract… to be sure we are searching for a replacement while the contract runs it’s course. So very disappointed!!!

Update:
Corporate has not done anything yet. I spoke with someone on Friday and they were going to try and help me today (Monday) to get an earlier appointment than 8 days after my original call… No luck yet.
Since Friday, I’ve had someone drill holes into deadbolts to get into the home. They are now in jail… But getting out soon… I’ve provided a case # to corporate and phone numbers (case is not finalized thus no report yet) to see if they can help me expedite things by confirming the police report. As of yet, I have not received a phone call or email back despite two more calls made earlier today and a email sent on Sunday.
Currently the surveillance system is completely down. I can’t set the alarm to bypass the doors without sensors now, because I can’t even set the alarm, let alone get the cameras to work. The reason I can’t set the alarm… I can’t run out the back door fast enough to actually finish setting the alarm because the alarm goes off. (That pesky issue with the deadbolt that was partially drilled out…) I guess I could crawl through a bathroom window to get out of the house, but then the house is open, which makes no sense.
PS
In my last conversation with a technician Friday he said the cameras are likely offline and unable to work because the systems power adapters were on a power strip and things were installed too close together… Really?
NEWEST UPDATE:
ADT Corporate finally called… Bad News and Good News. — I can’t decide which is worse!
BAD NEWS: Even with a way to get some access to a police report that clearly shows the individual who BROKE into the home, was ARRESTED at the behest of the OWNER, who is on CRUISE and can’t be reached for the most part, ADT won’t take the BURGLAR off the account.
GOOD NEWS (Not really because the system can still be disarmed by someone who was caught BREAKING INTO THE HOME.): I still have a service call 8 days after the original service call. ADT still can’t get an earlier date… — Would a business or new sale take as long for service???
If ADT can still do a service call, how does that work in this situation? The person ARRESTED for BURGLARY for BREAKING INTO THE HOUSE can still get into the house at any time. They are on the account!
ADT doesn’t seem to have a common sense policy that would remove or temporally bar someone from disarming the alarm system even if someone has been arrested by the police, is in JAIL and the HOME OWNER was able to be contacted to get the person arrested in the first place. Does anyone else think this is logical? Or do they think its crazy? There should be a mechanism in place for extreme situations like this, but NO DICE with ADT. Corroboration from a POLICE REPORT isn’t good enough for them to see that the OWNER told the officers the person ARRESTED is not allowed to be on the property! That should be enough to have the person removed from the account, but ADT says NO.
I just want the system armed and the individual off the account to ensure they can’t turn the alarm off when they break in AGAIN. (See the photos.) You would think access to a police report — 3^rd party and all — would give ADT a clue on what the right thing to do is, but they can’t figure this out apparently.
ADT has NO COMMON SENSE policy whatsoever. IF someone is in JAIL or ARRESTED for breaking into a home ADT will still allow them to have access to the alarm system to turn off the alarm if they are successful in breaking into the house AGAIN. Which is what is going to happen.
I guess my only option here is to uproot my life and move into my Moms house for the next 3 weeks. Guess I have to be the surveillance system. REALLY??? Can’t ADT trust a police report, even if they don’t think they can trust me?
Run, Don’t Walk away from ADT.

Kind of sad. was reading Adt reviews while waiting for their representative to arrive to give me a quote to install a system. Never showed. Never called. No other comments needed. For my vacation home in Santa Barbara. I have them at my east coast residence and there experience with them always positive

We added a garage to our property and needed to add a fire alarm to our current ADT System. The ADT rep came out and said we would have to replace the entire system to be able to support the new sensors which we did. Afterwards, we found out that our old system was more than sufficient to support the new sensors. I had to escalate it fairly high within ADT but they finally came back out and reinstalled my old system and refunded me the cost of the original system. It was clear the sales rep was just trying to get a sale versus take care of his customer. Now they want to charge me over $ 500 for the new sensors when the original ADT dealer (that we bought the original system from) said they should be next to nothing or free. $ 500 is nearly half the cost of a new system! Net, it is clear that once they have you in their system you are at their mercy and will stick it to you when ever they can.

Well Today is a new day and i’ve contacted the 800 number adt gave us to try and correct the issues i’m having. Well i make it over to the billing department after being on hold for 10 min and then she wants to transfer me over to the collection department :/. (Hold time) Finally i just hung up.
I’ve had ADT now for some 6 months and made 6 months worth of payment’s at 43 dollars a month so tell me why do i have a 271.00 dollar balance?
Frustrated… I contacted the local office in Santa Barbara and the young lady their is suppose to help me. She suppose to call me back on Monday, let’s see what happens. I well say she was real nice in helping me with this matter i’ll keep Unilocal posted! Wish me luck

Horrible customer service department. Our system has been broken for months. They do not have a service person to make repairs, yet they have no problem charging me every month. This company doesn’t value my business — they don’t care if my system works. No one is helpful, I am always on hold and they are can’t get anything done. Use a local company — I wish I did.
I gave them every chance to make the situation better and they really did not care. After I got to a manager — the service got even worse. I explained the situation and she tried to blame me!