Bryant & Sons

Not only does Bryant & Sons carry the most beautiful jewelry in the Tri-​Counties, their customer service is remarkable as well as their philanthropy and community involvement. I love my ring which was designed by one of their amazing jewelers taking into consideration all of my desires! My weight has fluctuated throughout the years, Bryant and Sons resized my ring more than a few times and every time my ring looks brand new. Why go out of town when you have the best jewelry store in town!

OMG… Where do I begin?! Have done business with this company NUMEROUS times throughout the years. I’ve given them every chance to redeem themselves, yet they continue to dissappoint! I’ll begin with the experience of having purchased a ring from them in the 1980’s. I was told that their designer created original designs that I would not see elsewhere. Less than a year after purchasing the ring, I was at a company function out of town when a woman approached me with «Oh my God! We have the SAME ring!» She had purchased her ring from another jewler in Ventura. Who knows which jewler copied the design, but I was NOT amused!
A year after purchasing a wedding set from them, I took the ring in to have the bands soldered together, so that they wouldn’t spin on my finger. They informed me that they’d have to keep the ring for a week or so. Several weeks after picking up the ring, I noticed a black speck and proceeded to clean the ring, thinking that it was something caught under the setting. Upon further inspection, the speck turned out to be a HUGE carbon flaw in the center stone, which did NOT exhist when we purchased the ring. We returned to the store where they admitted that they had a jewler who had been «switching stones» and that he had since been fired. They replaced the stone with a similar stone to the original one purchased, with their appologies. REALLY!!! That’s IT!!!
In the 1990’s I took the same ring into the store, hoping to to trade it in towards the purchase of a watch. The woman who helped me took out her loop and inspected the ring. She rudely stated that they wouldn’t be able to credit me very much toward the purchase of the watch I had chosen because the ring wasn’t of very good QUALITY, to which I replied loudly, «REALLY…Because I purchased it HERE!» That woman could not have backpeddled faster! She disappeared for about 10 minutes (I think she was hoping I would leave) and when she returned, offered a substantially higher credit towards my watch purchsed than originally offered. I decided to take my business elsewhere.
In 2002, my husband purchased a beautiful Cartier watch for me for our anniversary. Unfortunately, he purchased it from Bryant & Sons. The battery on the watch needs to be replaced approximately every 2 years, which forces me to deal with them regularly as they are the only authorized Cartier dealer in town and taking it to someone else would void the warranty. The watch is usually gone for a MONTH or more (they don’t work on them in-​house, but ship them to Cartier) and it costs $ 90 to have the battery replaced. (I have another, very nice, but much less expensive watch which I had the battery replaced in less than 5 minutes at the jewlery counter at WalMart for $ 2.50) The last time I took my Cartier in, when I picked the watch up Bryant & Sons told me that it would be over $ 400. WHAT? They said that they had had the watch cleaned while the battery was being replaced. I indicated that since I had not authorized that, that I would NOT be paying for it!
Sorry guys, 4 strikes… You’re OUT! There are plenty of other reputable jewlers out there. Customer beware if you decide to shop or do business here!!!

So rude. Brought my beautiful new Cartier watch in to be resized. They took it away without asking if I was okay with that and without even looking at the sizing, removed 1 link and gave it back. When I tried it back on I said I was unhappy with how large it was still and the man just shrugged and said «no, this is how you wear it!» Well… I went somewhere else and got it properly fitted and will not be back to this ship…

Been talking to Myla about a Breitling repair that has probably been more complicated than necessary. Bottom line: she has been responsive and forthcoming and willing to represent us in dealing with the manufacture.

Went to Bryant and Son’s to get my wife a new wedding band for our Anniversary. This store is top notch and I wouldn’t give my business to any other jeweler in town. There is so much markup and funny business with jewelry cost/​quality I never want to be in doubt. Michael Bryant was my primary contact and he worked with me every step of the way. Every time I came in I was greeted by someone on the team well before reaching the desk. The high level of service made me confident in the product and that I would be fully taken care of. Michael worked with me to find the perfect piece that I was looking for in my budget. We were able to get me fare more than I expected to get for only slightly above my initial budget. I must say it’s been about a year since this experience and my wife loves the ring! Our anniversary made me think to write this and pass on my great experience. The value proposition at Bryant & Sons can not be beat. They aren’t the cheapest but honestly not buy much and with the level of service /​quality ring we received I’ll only work with these guys. Since then I have had some other ring work done, some small diamonds replaced and had an appraisal done. Every experience has been great. With the easy parking on Anacapa and validation it’s always a quick trip. If you are looking to cut corners, go somewhere else. If you value service and quality this is the only place to go. Great family business, thank you Bryant & Sons!

Brought my watch in for service (a very basic metal band repair). They estimated $ 10 and gave it back to me, missing a link, for $ 40. Never again.

Awful. I took my watch in for service, and was told it would take 2 – 3 days to diagnose the problem, and then 2 – 3 weeks to complete the repair. The «diagnosis,» which turned out to be completely wrong, took 3 weeks. I then reluctantly agreed to let Bryant’s service the watch, but they kept it over 2 months without doing any work on it at all. I finally demanded the watch back, took it to Bayshore, which unlike Bryant does their work on premises, and they fixed it in one day, at about one-​third the cost Bryant was going to charge me. In thirty years of having high-​end watches serviced, I’ve never seen such shoddy practices. Bryant preys on people by pretending to be a classy, service-​oriented store. They are anything but. Complete hucksters.

I have never been treated so rudely in my life as my mother and I were today in this store. After spending a considerable amount of money for appraisals on multiple pieces, I attempted to look at diamond rings here. Though we were the only people in the store, the sales person was completely reluctant to help us. We had to Ask for help. When I chose rings to look at I had to Ask him to remove them from the case. Despite the fact my mother wears a sizable ring (and yes, I realize it is sad to think this should be necessary to receive respect when entering a jewelry store), the sales person treated us as though we were completely wasting his time. After looking at a few rings the sales person apparently decided our time was up (we were still the Only People In the Store), walked away and said to let him know when we decided what we wanted. So, unless you like to be treated like this, I advise you avoid this store.

Bryant and Sons is where the smart people of SB shop.
Great personal service, repair shop, excellent selection of inventory, and they are really nice people to deal with.
Old school wins again

Superior service from sales associate Myla. Myla is not only a terrific sales person she has a deep knowledge of the value and history of fine gems/​jewelry. I have purchased gorgeous emerald and diamond jewelry with Myla’s guidance and attention to detail. I received more that just beautiful earrings and rings but an education on the history, craftsmanship and how to care for my jewelry as all part of the sales experience. I would highly recommend Myla Harwin of Bryant & Sons on State Street.

My fiancée proposed with my great grandmother’s heirloom diamond ring, which was set in yellow gold and needed an extensive amount of updating and restoring. We took it to Bryant & Sons and explained what we wanted done. Scott understood exactly what we wanted, and relayed it perfectly to their exemplary jeweler. I got a call 8 days later that it was done — early! Although Scott told me how pleased we would be, I had no idea what to expect when we went to pick it up. I wasn’t prepared for how magnificent it would be. It took my breath away, and the work they did exceeded my every expectation. I would give Bryant & Sons 10 stars if I could. If they can do such an outstanding job on such a delicate and precarious project, I doubt there is anything they can’t do.

We got my engagement ring and a men’s wedding band here. VERY nice estate jewelry and they’ll mix and match any new setting to make a perfect one for you! The mens bands are the same old same old you can find anywhere-​but very pricey. (We recommend going somewhere else for a mens band). Otherwise, beautiful stuff!

I visited this store hoping to look for a nice watch for a gift. I walked in asking the gentleman whether they carried Omegas. He responded with «No, tourists don’t want those. You should try somewhere else, like Costco. Good luck.» Why such a snooty attitude? And why only cater toward tourists? What about locals such as myself? Locals are the ones who have the potential to become loyal customers — don’t forget that! I couldn’t believe the way I was treated in my own hometown (so unlike SB!!). Oh yeah, and since when were Omegas not considered fine watches?

This is one of those jewelry stores that have been in the family for generations.
My father was a childhood friend of Bob who retired a few years back but one of his sons now operates the two stores. It is one of those smallish family establishments that have exquisite customer service and pieces. They have an amazing eye for fine estate jewelry. It’s out of this world a real gem!