Cox Residential Digital Solutions Store

Think their «customer service» is a joke. Are they really working for Verizon? ?
That’s where we are calling to get service after no service from Cox, and we have been a loyal customer. Go figure. Maybe they don’t need the business from the «little» people, like us.
Zero response from Cox since Dec 24.
Hello??? Customer Service? ???
Anybody there who wants to help us???

This place is a total joke! How many phone calls does it take to get your internet set up? 6 freaking times! Over this high priced garbage provider.

Completely disagree with the gentleman below (or maybe he was the 1 million customer who has to get Cox, since Santa Barbara doesn’t really have much of an option). Not only are the people extremely unprofessional here, they are so slow. No wonder there’s always a ton of people on the waiting list here.
Also, not only does going to Cox suck, but their customer service (via phone) sucks. They don’t know what they’re doing. Who are you all hiring? People with no people skills whatsoever, that’s who.
Also, no matter how many times Cox claims to have fixed my internet issues, they really haven’t. It’s always a nightmare calling cox for internet issues– what kind of Internet service provider is this?
Anyways, this place is unpleasant, and calling is unpleasant. Cox sucks cox.

Cox sucks I hate there internet speeds. I moved here from SF where I had 4 plus gigs now I have 100 MPS and if I am lucky I get 80. They have an monopoly and there is no competition so they charge outrageous rates for poor service wake up Santa Barbara and get some competition here so they will provide better service.

COXS IS THE WORST INTERNET SERVICE EVER!!! I have called Cox customer service 5 times out of the times I have been here. To get an estimate on prices especially where I live, asked about strength in internet, if I had to pay for them to install it in my home… and what do I get on the phone? Rude and a non professional response. Ma’am you will need to check online the answers are there for you. *click* (I wouldn’t be calling if I didn’t check online first) I am a Direct TV customer; and not being able to get Direct TV (which I have been a loyal customer for 5 years.5 flipping years) They tell me because of the lines or whatever cox basically is taking over. For a monopoly like cox is ridiculous! How are you going to Charge me so much for little internet access? That isn’t right! You need to re-​evaluate your prices and connection. Just because you have all of these so called «lines» that is preventing everyone from getting the service they want you need to seriously re-​think your strategy and remember who your main customers are (Us) This is very irritating especially for being a college student. I refuse to use your services!!! I hope a lot of more College student read this. If any of you want to save money and actually get better internet access; I suggest getting a hot spot on your phone pay an extra 20 on your phone bill because At&t, Verizon, T-​Mobile, Boost whoever are able to make deals for you especially give you an amplifier to make your connection stronger. If you have room mates split it and get the one that will be the strongest connection. Very disappointed in a business who is able to take over but not able to help their customers the right way or even price right for connection usage.

Cox sux. Makes me consider living without tv and internet. Seriously. Enough said.

What??? Someone gave Cox Cable FOUR STARS??? Unbelievable! I know, I know this place has a horrible reputation and well it should! They overcharge, and every time the damn thing breaks it seems to take hours on the phone dealing with some moron who apparently lost their DMV job to incompetence. But this review is NOT to be confused with a review of Cox. It is specifically a review of the Cox Store on upper State Street.
I had two occasions to use this store, once to upgrade my mother’s cable box and once to exchange my defective cable box. The first time I was prepared for battle, Oh I knew the wait would be longer than the AT&T store, expected that somehow this new box would come with a new set of additional fees and that they would be twisting my arm to buy additional services. But that wasn’t the case at all. I was seventh in line as they opened, but they served people quickly and it took all of three minutes until I was standing in front of a rep! Kathy, she was terrific! 1000% pleasant and helpful. She didn’t meet any of my pre-​conceptions and was quick and answered every question that I had with a smile. I would go as far as to say that I love my new friend/​representative at Cox. I was in and out in 7 minutes!
My second experience was equally pleasant and my hopes and prayers were answered, I got Kathy again with her pleasant attitude and pretty smile.
I can’t wait until something breaks again! Oh, and I am sure that it will.

A sign of failure
I need to wait 45 min to return equipment?
Really? And as they explain this, 2 people weasel their way and put their name on the wait list.
$ 220/​month for what?
I now have ooma telephone with more features $ 9/​month
Direct tv $ 19/​mos after 10/​mos discount for having att cell
Get rid of monopolies!
Vote with your business.

A few of the reps are actually helpful! However, most of them just stand around talking about personal stuff. I was surprised to overhear that one of the reps chit-​chatting with her girlfriends was a supervisor. My internet service isn’t the best but this is a review on the service in the store so a 4 out of 5 seems fair, since the reps that do help are very knowledgable and friendly.

After all the negative reviews on Unilocal and other websites, I came to this location prepared to put up a fight. Instead, cancelling my service was pleasant and hassle-​free. All I had to do was sign in on their kiosk, a friendly associate took my equipment that I was returning, I spoke to another associate about cancelling the service, and I was handed a receipt. It could not have been an easier process. The associate even walked me to the door and opened it for me. Of course, people are always going to complain is they have to wait more than 20 seconds, but I was in and out in less than 10 minutes. Good job to Cox for hiring some genuinely nice people to work at this location.

If I could give COX a lower rating, I would. The unhelpful COX employees are complete fools. COX may be the biggest service provider in santa barbara, but COX is trivial nationwide. COX is the worst company I have ever had to deal with. I’ve had faster Internet connection with AOL dialup in 1999 than with the swindling COX. I can’t believe people pay for COX service. Something needs to be done to repay people for having to deal with COX’s nonsense. I can never get COX to answer their customer service line. I’m on hold for hours with COX, and then I go into the ‘solutions’ store and all they say is we can’t help you with that, you will have to call a technician. I honestly am so beyond frustrated with COX. I am to the point where I want to kick the COX out of my tv. Everytime I see a commercial for COX where they claim they have fast Internet and are the biggest, best service provider, I simply laugh at how small and pathetic COX is. VERIZON AND COMCAST PLEASE COME SAVE US FROM COX!!!

Worst TV provider I’ve ever had. «Whole home» DVR system intermittent and error prone, often get unavailable channels due to «No signal detected…», online services crude and limited, iOS apps are a joke. I would have gone with infinitely better ATT Uverse but Cox has a monopoly in SB. Cox’s universal solution is «reboot receiver» but that only works half the time. Multiple service tech visits, every one finds a different issue for the same consistent problems. The problem ain’t at my house, it’s at the home office.
Go with satellite or internet TV instead.

They get one star because the staff is always pleasant. Otherwise; Cox is terrible. In every way. Just terrible. If you can possibly avoid having to use cox, do.

Some representatives will give different info regarding your service than other ones — terribly slow assistance and very difficult to work with.
I had my service physically disconnected at my house weeks prior to the date I requested (and they had confirmed, twice) and they were still charging me after that and wouldn’t even credit me for the day they had cancelled the service before they were able to send out another technician to reconnect the internet I was paying for.

Dealing with cox cable has been one of the worst experiences of my life. You get a different answer every time you talk to someone different. They are trying to take me to collections for a cable box that was replaced. And one of their workers took and lost. They want $ 295.

I know everyone beats on Cox for customer service, but Kathy was amazing! Super attentive and helpful. Thanks!

Crooks. People that work there are nice. Nice while they kindly tell you that you must pay ONE HUNDRED AND SEVENTY FIVE DOLLARS for terminating your conteact early. Although I don’t know why you want to work there. It’s a step above selling your soul to be a parking ticket cop. Yea it’s a gig, and you’re just doing what you’re told, but good luck holding a conversation at a cocktail party after divulging your loathsome vocation.
I hate myself for needing to watch sports and thus giving this company money. They are the least innovative, worst value, worst customer service company on the planet. But what do they care? They’re making billions as a protected monopoly. Whoever is the first company to offer channels a la carte will have my undying loyalty. I’m tired of wanting to watch NBA games on TNT and PGA golf and being forced to get the «sports tier» that includes the tractor racing channel and the ice fishing reality show network.
Pro tip: when you return the equipment, they don’t care if you keep the cables, HDMI or otherwise. That’s my little rebellion against the man: keeping $ 1.84 worth of Chinese rubber and copper.
Please be a better man than me and get a dish.

It has been 3 days since my review and guess what? STILL NO INTERNET. After calling the company daily and being told that a technician has already tried that day, which at this point I think is a lie to buy more time, today we have yet another apointment with a technician to see what the hell is wrong with the connection.
They were supposed to arrive this morning, 10am as promised, but called instead at 11am announcing they were on their way. But my roommate and I have jobs and so we can’t sit around waiting for these lazy asses to do their job. So now, we have set up another apointment at 3pm today. Fingers crossed.

Gladly canceling my TV service with Cox cable. I am forced to continue using their internet services.
Their customer service lines are nearly impossible to reach and I am usually on hold for over 15 minutes.
Worst company I have ever been forced to deal with.

Cox internet service is falling apart!
I have had several severe multi-​hour internet service outages. No service at all.
Same thing again today. Its been out for hours.
Calling the technical support number is useless. They just say there are having an outage and nobody is there to take your call.
Go to the web to do an online chat and all representatives are busy. No queue, nothing.
This service is just aweful!
I have Cox High-​Speed Internet — Preferred Package.
Preferrred? Are you kidding me?