Enterprise Rent-A-Car

I’ve used Enterprise for many of my trips, and usually. I’m quite satisfied. Not so much this time.
I’ve been in town, staying near Cottage HospitaI and needed a car for single day to make funeral arrangements. I called first thing in the morning and my call was routed to another site. I was told it was due to phone issues at the State Street location. I was supposed to get a call right back. Almost two hours later I called them. Spoke to a different person. They had no idea I called earlier. Made another reservation. But was told it would be a little while before they could pick me up.
At nearly 1pm, I finally get a car, only to receive a pressure sales pitch from the salesman to add insurance. I refused over and over and signed the contract stating so. He gave me the keys to the car and said the gas was on empty, but that I could bring it back the same way. REALLY??? I’ve been trying to get on the road for hours and now I need to find a gas station, plus calculate how much I’m going to use, so that I can drop it off the same way. What a scam.
Since they were closed, I dropped the car off at a location closer to downtown. When she checked me out, the cost of the rental was doubled. The jerk at the State Street office charged my card for FULL coverage. Thankfully, I had my original contract with me. The lady at this location was very nice. She immediately took the charges off my card. It’s just frustrating that Enterprise would hire an individual with such low moral standards.
Fortunately, I looked at my bill. How many others has this person tried to rip off?
I hope Karma pays him a visit.

Terrible place. I reserved a car for my wife who was visiting her mom in hospice. Wife forgot her credit card, tried to use her debit card. She had to give 3 local references, show her attorney bar card and deposit $ 500.00. They did not have the car I reserved. I like Enterprise, but not this particular one. It took my wife a half hour to get the car. Pathetic place.

i feel upset. i have been here four times in two months. the last time i wanted to rent a car for spending my birthday wth my friend. i called five times to make a reservation but nobody answers. maybe they are too busy from 4 oclock to 6 preparing to go home！the manager should be trained how to deal with customers. some marketing classes may be helpful！if i use my language，i can express myself better. unprofessional！no respect！rude！the bad reviews on Unilocal are true！but thanks Lucore，helped me a lot！you are the reason why i always come back. other staff are not！

I drive to this Enterprise location because the cars are always well kept and the customer service is fantastic! Through the years no matter what comes up the Enterprise staff tries to resolve the issue to a good conclusion. Thank you! I appreciate your hard work. You have my business! from a loyal customer :-)

Last week I went with my friend to rent a SUV for her birthday weekend. I have to say this office was very unprofessional from start to finish. If anything could have went wrong it did. First the car was filthy outside and in, a mound of dirt on the foot lift and when she pointed it out the guy said it had just been washed and offered to go with us to the car wash to have it washed again, then went back inside the office and a different person came back out and offered to call her by 3pm so she can switch out the SUV, she never called. There are so many things that happened including taking $ 200 cash towards the transaction and no receipt given, then when returning the SUV, they had only logged in $ 100 cash… To say the least this office is the worst in customer service, no loyalty for returning customers, no following through with commitments, not honoring agreements. And they never offered her a ride home as advertised on tv. HORRIBLE SERVICE!!!

Wonderful customer service. Paul is very good at what he does-​even called to make sure the car was working out well for us! Affordable even though we were renting a car during the Old Spanish Days Fiesta week! My one and only complaint is that we needed to return the car on Sunday but we couldn’t because the rental store is closed on Sunday’s. When we asked if we could just drop it off they said no. So, we were in a pickle on how we were getting the car back to them as we were leaving Santa Barbara on Sunday evening. We then thought we could drop the car off on Saturday evening but they close by 2.00-we weren’t able to be back from Fresno by that time!!! Seems silly that they aren’t open on Sunday’s and/​or will let customers drop the car off while they r closed!!!

Here’s why I’m giving two stars. One star is the original rating I was going to give because of the very rude and inconsiderate employee that proved to be super unhelpful and acted very selfishly. If you come to this location to rent a car and you are about to be helped by a cubby guy that looks like he sweats a lot, ask to be helped by someone else.
The other star is for the other employees that work at this location. I feel bad that you have to work with such a guy and that this post will bring your ratings down.

This Enterprise on upper state has a great team. Amy and Berlyn went above and beyond to help me with my vehicle situation. No doubt I would return to rent from this spot in the future and would recommend them to anyone in the greater Santa Barbara area…

Robby is the best Enterprise rent-​a-​car employee ever!!! He helped me out when I was in a hurry, and was so polite and sweet while I was freaking out. I will definitely come back here if I need to rent another car!