H&M

Nice employees and the place is organized pretty well. Dressing rooms are always cleaned out and the lines go by pretty quickly.

The staff of this H&M are some of the WORST retail employees I have ever encountered.
Friday Sept 11 my friend and I came in to find a dress for my upcoming presentation. The young man running the dressing room was very sarcastic and rude to customers yelling «you’re welcome» in an obviously exaggerated and disingenuous manner. When we finally found what we came for, the power went out. We were asked to drop our items and exit the store. We asked if there was any way we could hold our items. The staff member said she would put them on hold under our name.
Saturday Sept 12 we returned right when the store opened, and the staff was very unhelpful and made very little effort to try to find our items we thought were on hold. We looked around on the racks for our desired items and they were nowhere to be found. We asked several employees for help and they could not be bothered to care other than to point us in the direction of where it «should be». When I was in the fitting room, my friend finished before me and returned her number to the employee. As she walked away, the fitting room staff who we had asked about our items proceeded to talk about how annoying she was and that helping us is «not their job». I get it, you are a retail employee and it’s late Saturday morning, but we were not rude, we simply asked if you saw the dress, if you could possibly help us find what we are looking for. If you can’t be bothered to help customers than you shouldn’t be working in customer service. Talking crap about customers on the job (especially when they can hear you) is never acceptable. Good luck in the real world ladies, I hope your catty, «not my job» attitudes take you far!
Also, the fitting room floors are absolutely filthy. I had brand new pink socks on and by standing on their floor the bottoms became black from the dirt and dust.

The Saturday September 12^th morning shift at H&M was comprised of some really catty girls.
Dear employer of this store: some of your staff is unhelpful and rude. I apologize for having questions that I mistakenly asked your staff. I apparently had too many questions, and answering them is «not our job» according to your staff. Please inform your staff that giving me rude faces when I ask questions is one thing, but please tell them to wait until I leave the dressing room before they start ranting about how annoying I am for asking such questions. Yes, I can hear them.
By the way, the question I asked was whether or not any of the girls had seen or put back a particular item of clothing after the power outage the night before when we were asked politely to drop our items and leave until the power came back on. I didn’t expect anything from them, but thought I’d ask anyway. How dare me!

Why isn’t there a bathroom for little kids in this store? There are homeless people everywhere. Don’t jeopardize your business because of poverty.

Great clothes. European styles i suppose. Great prices. Pretty much the same as other ones I’ve been to but the Staff was a bit more helpful and they had more of my sizes. I like the way they integrated the new store with the old style architecture of the city!

There could be no slower service in the history of retail. It’s too bad because the selection is actually better than I remembered an H&M but each person at the cash register who is just trying to pay for one or two garments it’s taking about 10 minutes each because of the slowest cashier in the history of retail. You can really tell that she just doesn’t care. I would never ever step back in this H&M.

We stopped in to check out the «sale». Apparently, we walked in at the right time because it was the end of summer sale. YAY!!!
Everything was scattered everywhere so it was hard to find sizes, but when I did, I walked out with 4 dresses and a top all for less than $ 30! HOLLA!!!
The dressing room employees were not very friendly, but when I went to check out, the guys who rang me up were super nice and even made convo. Super nice.
Great location on State Street where it neighbors other clothing stores.

This is a great H&M location! Lots of natural light from outside, and it’s really big and kept neat. Always a place I stop when I’m in Santa Barbara.

²⁄₃ of the store is women’s which is great for me but their men’s department is definitely small and cluttered.

This place is great for the ladies. There is a huge selection of modern-​wear, but it is high-​carbon footprint stuff. How else can a dress cost $ 19 not on sale?
The dude’s section is very tiny at this store. I found that most of the material is super thin, wrinkles easily and picks up lint like crazy. If I wanted to bust out of a shirt flexing like the hulk I would go here to buy it.
But, if you wanted something on the quick and low-​budget this is your place. They have trendy designs and the latest fashion… with cheap materials and labor to keep the cost down. I wouldn’t imagine these clothes last you very long.

I cannot believe that the closest H&M to SLO is in SB! Come on, H&M, we are good buyers!
A mandatory stop when driving south!

Great to see an H&M open up down here. I was visiting with a friend, and I took him and his girlfriend to help him pick out some new threads for an upcoming trip to Italy. I had to use a gift card that I got from a Bay Area store as a freebie they were handing out that day and this was the last day to spend it. I found a purple blazer there that would be great for parties, but they didn’t have it in my size. Settled on a plain black long sleeve undershirt that’s my favorite thing to wear under my official black short sleeve polo at work when it’s cold. They didn’t have as many low cost or clearance items as the Bay Area stores I like, but it’s a big, clean, organized store. Again, great to see one down here!

I’m not one to usually review clothing stores, but after my recent H&M experience in Hollywood I figured I have to pay credit where credit is due.
I’ve been on a pro-​longed shopping freeze and last weekend I was on a mission to find some affordable good pieces. I stepped into the Hollywood store and was like, «WTF? It looks like Joann’s fabrics just threw up in here!» Either I’m getting old or the buyer is on crack like the rest of Hollyweird.
After my near panic attack at the other location, I came to beautiful SB and in minutes after I stepped into this H&M, I felt like I went from a dumpster trap to a 5 star spa. What a difference! My eyes stopped bleeding and I walked out with bags in hand making me feel ½ normal again. The SB buyer ended up being my salvation. :)

The terrible customer service at this store is unreal. I love H&M and I was so excited when they finally came to Santa Barbara, but it’s not worth it at all. Good luck getting a fitting room without eye-​rolls and annoyed comments from the staff. God forbid you enter the changing rooms through the «exit» side (by the way there is no indication that it is the exit)! Might as well just leave then because you will not be helped, and if you are, be prepared to be treated like trash. Awful.

Its the only H&M here and the store is a relatively decent size. Location is convenient and the staff is helpful… Sort of. Only complaint is that most of the items are old compared to the nicer H&Ms like San Francisco, West Hollywood and Orange County locations.
Saw many here at full price, listed as newer items that are on clearance at the other locations.

Went today for the opening and was very pleased! They advertised a noon opening, hyping it up by passing out flyers downtown last weekend. They said there would be freebies for the first 250 customers. I didn’t really want to wait in a long line for a clothing store that I could find on weekend trips to LA, but when I was downtown today and the line to get in the store wasn’t long, I decided to give it a shot. They were giving everybody $ 10 off coupons for $ 50 purchases.
I expected the worse as I entered the store… I thought it’d be a mess. But it was one of the best organized, cleanest, neatest H&M’s I’ve visited… and there were SOO many people! So that shows that this staff has it down from the beginning. Very impressed. The space is pretty big, and there are a lot of clean dressing rooms. Yay for H&M finally coming to Santa Barbara!