Men’s Wearhouse and Tux

After loosing a good friend, I was asked to help her father find a suit to wear to his daughters memorial. This was a daunting task that was very tough to deal with, but had to be done. I made a call to the men’s warehouse talked to Eric just to let him know we were going to be coming in and briefed him on the nature of the situation. When we got there Eric went above and beyond to ensure he didn’t fell pressured and handled the delicate situation flawlessly. He really made him feel comfortable and gave him plenty of options. Knowing the memorial was two days way Eric went out of his way to ensure we had the suit tailored in time. The way he interacted was the perfect example of what customer service should be. Following the service the father expressed his sincere gratitude toward the sales associate, Eric, for helping him and expressed how easy he made it buying a suit. I wish more places had employees like him!

I was impressed with the friendly and professional service I received from the gentlemen working here. I needed to be fitted for a rental tux and everything went smoothly. The guys even figured out a way to save me money on my rental, which is first class all the way! Thank you Men at the warehouse!

Excellent service and attention. It is the men’s store for Everyman. Search out Eric and you will be well taken care of. I buy suits about every 12 years and they made my recent experience easy and excellent.

Peter is a ROCKSTAR! Another location dropped the ball and gave our best man the wrong suit, & after calling the nearest location, Peter literally drove up to Los Olivos with an hour to spare to deliver the correct suit! Peter saved the day. Santa Barbara location… U ROCK!

I shop only here for men’s clothing when I go back to SB. Broad selection, excellent service. Xavier, Denzel and Drea were all extremely helpful, to the point of embarrassment. If you’re in a hurry for a formal occasion or just needing an upgrade for a night on State, you’ll be in and out in no time.

First off, I want to say I had my doubts about men’s warehouse. That was VERY quickly put to rest. What I got there? Tuxes for my wedding, and great looking new suit. The guys who helped me, John, Eric, and the Manager Denzel, were superb at helping to find a good look that I would look great in and match the wedding colors. Their level of customer service was outstanding. I came out of there completely satisfied with everything. These guys know what they are doing.
Words of advice: If you decide to order groomsmen gifts through JDS groomsshop make sure you do it through Men’s Warehouse and not the website the company has. They are a different company than men’s warehouse I would like to point out. They can help you take care of any issues you have with them. JDS, NOT men’s warehouse, would not give me a refund for mugs I had engraved which had the wrong date on them. The manager Denzel, REALLY went above and beyond and tried his best to get me a full refund with this other company. Couldn’t thank him enough for doing that, especially after the owner of JDS mocked me for asking for a refund.
Men’s warehouse, Great job guys! Thanks for everything!

I have gotten several suits here over the years and the staff is very helpful, the selection is vast and the tailors are very fast. This is the first Men’s Wearhouse that I ever went into and to be honest I expected it to be cheap and cheesy but much to my surprise it is a very nice store and if you look carefully you can come up on a great deal on a new suit. My first suit was about 550.00 plus another 300.00 for shirts and ties, but the next time I came in a took my time and looked a little closer and got a suit of the same quality for under 100.00 that was marked wrong!!!

If you go to this location, ask for Eric Anderson. He is a fashion savant. He spent a few hours helping me pick out a few slim fit suits and shirts, and also explained the proper color/​styles of shoes, ties and belts to pair and match the suits I bought.
In all, purchased two suits, one sport coat, four shirts, four ties, two pairs of shoes, two pairs of jeans, and two belts, ALL FOR LESS THAN THE PRICE OF ONE SUIT I PURCHASED A FEW MONTHS AGO AT A DEPARTMENT STORE.
Eric had the suits altered in a day, and they came out with a perfect fit. Each time I’ve worn one of the ‘outfits’ he created for me, I’ve received several compliments, from both men and women.
I’m still in shock at the value I received for the money spent. I will definitely be returning to this location in the near future to continue building out my wardrobe, and will be sure to consult Eric Anderson.
If I could give 6 stars I would; I couldn’t have had a better experience.

The manager was a jerk. My boyfriend took in a suit he purchased from mens warehouse to be tailored. We needed it ready in 5.5 days. They did all the measurements then the manager came and acted like we were insane for thinking they could make the alterations in 5 days. He said they could shorten the pants and sleeves (neither was needed). Even if they said they could do it I wouldn’t give him our business. We went to US Tailor and it will be ready In 2 days. The owner didn’t speak much English yet was still infinitely more understanding of good customer service.

My son needed some hip nice clothes to wear to dances, concerts and stuff.
The staff was very helpful in helping him pick out some classics he can mix and match for future wear.

Great selection. We had multiple guys helping us. Spent a lot of time trying on multiple items and found many good quality items. Will be back!

To start I saw that this location had very bad reviews and I was a little bit wary. When I came inside the store I was greeted by Andrea who in the past reviews was said to be a great salesperson. Well she is not, misleading is the word I would use.
I came in needing to purchase two suits. I chose the Joseph Abboud option which was one of the most expensive. She was very happy to sell me the suits and in selling me those suits she made it seem like the tailoring would be included in the cost of those suits. I was in Santa Barbara for business and needed to purchase the two suits but I actually live in Los Angeles. I was told that I could pick the suits up in Santa Monica and that the tailoring would not cost me any additional charge.
I asked her multiple times if this price was included, the price for Taylor and she just shook her head and said yeah you won’t have to pay for a thing when you pick it up at the store in Santa Monica. She was Misleading and the store was not what I had hoped for I will not be going back.
In addition he also said I would have $ 100 gift card to buy whatever I want it, I later learned I could use this towards the tailoring which she had made it seem was included. She obviously wanted me to pay for the tailoring out-​of-​pocket and use the gift card for other things and just tried to have me waste more time and money.

This store consistently gives poor service, and the staff seem more interested in talking to each other than the customers. Also, they are very brusque. It’s unfortunate, because they are in a great location and have a monopoly on formal wear in Santa Barbara.
Side bar — why do they only sell puffy, oversized dress shirts and wide ties? They seem to be stuck in the 90’s with much of their stock…

We did not rent a tux, instead we received excellent knowledge in the area. We were browsing with no intention of ordering. Our wedding is in one year and all we wanted were ideas.
Eric helped us with sharing next steps and some tips. We walked in clueless and came out confident. He continued to share his knowledge even though we told him our wedding was in Orange County, clearly not Santa Barbara. He still helped us and dos not peace out on us. He shared when we should order and shared color schemes. Again, he could have left us alone but he did not. He is an excellent representative for the store and his knowledge and expertise is something I hope to receive from our Orange County location.
Thanks, Eric, for your kindness and patience!

Go there and ask for Andrea. If she is not working, turn around and walk out. She is simply the best! Knows what she is talking about from A-​Z. She had a very sweet disposition and is patient and understanding. She helped me pick out the suit I’m getting married in and I could not be more thankful.

Ken is the best, really all the guys are great to work with at the SB store, I have been to about four different ones in preparation for my wedding and SB is the best by far!!!

I wish Unilocal let you upload videos. Then everybody could see one of the managers watching TV and ignoring customers.

Latricia H. from Men’s Wearhouse customer service called me; she quickly and amiably resolved the situation. I went in on the afternoon of Saturday May 10^th and 1.) My corrected alterations were given priority and circumvented the 10 day waiting period — my pants were fixed onsite in 30 minutes!; 2.) I was refunded the $ 40 I originally spent on initial alterations (in August 2012); 3.) I will be sent a $ 50 Reward Certificate good for future purchases (which I will likely make at another location, just in case). The store manager apologized to me and Eric made sure everything happened quickly and correctly. Thank you Twitter (for initially allowing me to connect with Men’s Wearhouse) — and thank you Latricia!

Came in to buy a suit one day. Wasn’t the most well dressed, just casual attire for walking around state street. Take into account I’m pretty young as well. Walked into the store with the notion of buying a suit, after making eye contact with a few employees I received no help. Ten minutes of waiting around an employee finally approached me and asked if I needed help. He seemed shocked when I told him I was there to buy a suit. Anyways chose a suit and time after time he just kept trying to sell me a shirt or tie or anything he could. Well it came time to pick up the suit and the alterations were not even done yet, and furthermore I was charged more money for more alterations. Overall poor experience poor staff quality, only reason I’m leaving two stars is because of the sale that saved me some money.

I’m a Men’s Wearhouse believer, but not here. Unprofessional look and feel of service staff in a dirty shop. I’d rather drive to Oxnard.
Over the years I’ve purchased suits, sport coats, a tux and some casual sweaters at Men’s Wearhouse and I appreciate the low prices and quick service. Too bad that’s not what I’m getting here. Walking up to or even past the State Street location, you’ll probably notice a guy in a tie out on the street smoking. He’ll be happy to help you when he’s off break. That is if the other two or three gents are busy. They always look busy taking care of the hand full of men wondering around.
Recently I sent in for a tux fitting for an out of state wedding. After waiting around 10 minutes I was helped with my measurements. The guy did not listen well on jacket size, which I know, and brought out ones he thought would fit better. Ok, but at least bring out the one I asked for as well. Eventually we had a winner and the paperwork started. While I had all the information of the wedding and location I was picking up at, it’s was a painfully slow process. While not the associates fault, I was not given my PerfectFit frequent shopper discount on the rental ($ 30 off) because of a temporarily program change. What?!? Temporary? But it was in effect now, just not when the wedding was set up in the system. That’s terrible customer service. Again, not this location’s fault other than a manager should have made some concession. In contrast, the pickup location was bright, clean and filled with very happy personnel. It was very interesting to see the contrast in site visits.
It could be from the constantly open door but the floor is dirty and isles feel cramped. There’s tons of stock here so that does not help and in the back fitting area, stock boxes line the sales floor walls. Not a good look. Combined with a cheer lacking staff that smokes right out front (please walk around the corner away from customers) this is a low point in the Men’s Wearhouse experience.