Ooty’s Scooters

Nice people. My scooter has trouble starting. I was told I should’ve bought a fuel injected model. Then I was told this wasn’t the issue. It’s a gas issue. My car and I bet if I had a motorcycle this wouldn’t happen. I have a lawnmower, weed whacker and gas powered blower that start just fine. I asked for the owner to call. He did. He’s super nice but if I have to pay for a carb cleaning after 3 months to get my bike started, I’d like it returned and refunded. I’m a lemon law expert and I’m not going to play this silly game. A moped in 2015 should start, unless it’s a piece of garbage. My mopeds in high school never let me down for $ 400-​$ 600. My Honda always started even if it sat for a month or two. I bought garbage I’m afraid. I’d really like a refund.
Update: they picked up the scooter fast. Fixed it free. I paid to add a couple of features that should come with a bike like this: a battery charger and a fuel line on/​off valve. Anyhow, all better now but next time I’ll do more research.

I’ve just bought a second scooter from them. They provide friendly and helpful service. I hadn’t heard of the SYM brand until I went there, and now I’m hooked. It’s a great combination of quality and affordability. I originally bought a PCH 150, but decided I wanted to upgrade to the Citicom 300i. You’ll never feel like they are trying to trick you our talk you into anything that isn’t right for you. I recommend their service for anyone who has a scooter.

Great scooter shop! Chris, the owner, really takes care of the customer and goes above and beyond!

I bought an E-​bike here last February. It died the other day. Because it’s under a two year warranty, I called to see when I could bring it in for repair. I was told that the only mechanic who was familiar with my bike was on a two week vacation. They suggested I bring it to another local E-​bike dealer in town since they don’t sell my bike any more.
I will in fact bring it to the other dealer, along with any future business. Any business that won’t back what they sell does not get my respect or my money.

Not sure if it’s possible to find another scooter shop like this one anywhere else! Unpretentious and not pushy, unlike other scooter places I’ve been to in SB. Chris’s expertise is just outstanding and is a gem of a dealer. Easy financing, takes care of registration for you upon purchase, great accessories like helmet and cubby were included, excellent & reasonable maintenance services, even gave me crucial tips on how to master the DMV driving test since I opted out of the motorcycle safety course. All around five stars!!!

I am very disappointed with the customer service from Ootys scooter. After I paid it took almost a week for them to deliver my scooter. I called and left messages and no one called me back, I had to keep calling till I was able to reach anyone. I picked out my free helmet but after a month of not hearing from anyone I called and asked for an ETA it turns out they gave away my helmet. I went in to show which one I chose before but I had to choose one I didn’t really want because I could only choose from in store. I was told it would be ready for pick up in a week. Two weeks later no word from Ootys. I called and they had put someone else number as mine. So I called Chris and told how very upset I was and here’s the kicker HE DIDNT CARE. He didn’t care to ask what went wrong, or how to make it up. Worst customer service ever!

This place is hands down the definition of a small business. They know how to connect with their customers and treat everyone with respect. They weren’t pushy or condescending. They really treated me seriously and sincerely. There are quite a few scooter stores in the area, but this one feels like how a small business should feel like. Warm, welcoming, and genuine!
Thanks!

Bought my first scooter here and it is awesome!!! The price was crazy cheap for a cool retro looking scooter. Great for Santa Barbara streets and parking. Husband and wife own the place and it felt like an old time dealership from the 1950s.

Don’t waste your time going anywhere else! Chris and his wife are amazing. I agree with the comment below about wishing all business models were like theirs. I’ve never owned a scooter and they were patient, helpful, and kind in helping me choose one. I love that they do their own financing interest free for a year and have everything you need to add on to your scooter. Great selection, great people, I wouldn’t go anywhere else. Thanks!

Outstanding knowledge and customer service. I live in Colorado and have been into scooters off and on since 1986. I own a Sym HD200 and needed some technical guidance. I emailed Ooty’s through a link on a Sym owner’s group. I received a response in less than 12 hours. #1 There is no way I am a potential customer being 1200 miles away #2 The owner is a fanatic about scooters #3 Sym and Lance are the best scooter value out there. Wish you weren’t so far away. Thank you!

Got a helmet from here. Owner was very nice.

I live in Los Angeles. I was looking for a prodeco electric bike. I contacted prodeco and the nearest dealer to me was in Orange County. We went there and the owner was nice but seemed to just want us to buy the bike and have it delivered to our home for us to put together. We didn’t want that. I went on the website and found Ooty’s Scooters in Santa Barbara. We decided to take a trip to Santa Barbara to check it out. We are so happy we did. We found Chris Neely and his little scooter shop! Chris was wonderful to work with. We immediately knew we wanted to do business with him. He didn’t dissappoint. He ordered our bikes and called us when they were ready. We picked them up and they were ready to go. He was there to make any adjustments we needed.
We love our prodeco bikes and we love our new friend Chris. We live near Venice Beach and some of our friends are now going to Santa Barbara to get the best looking and operating electric bikes.
Thank you Chris for making the whole process so enjoyable.
Anyone who is married to a preschool teacher has to be COOL! ha ha

The reason Chris is worth going to (over other good dealers here in the LA area) even though he’s over an hour and a half away is because of his passion for scooters. Yes, he’s a dealer, and yes he’s going to want to make a profit. But you can ask him any question (including his thoughts on competing scoots by other manufacturers that he doesn’t carry) and he’ll give you a scooterist’s (not a dealer out to make a quick buck) perspective.
He is also lower in price than other dealers, he rides the bikes he sells so he’s telling the truth when he says, «it’s a bike I would ride» and he appears to the be only dealer who is a regular and valuable contributor on our Sym Forum.
Of course it also helps that he sells one of the best scooters around. I have owned 2 Sym’s and may pick up a brand new one (a first for me, as I’ve only bought used before) from Chris because I love the bike so much.
No hesitation with Chris. Stop on by you’ll be pleasantly surprised.

Absolutely amazing customer service! I never experience service like I have at ootys! Chris the owner goes above and beyond to help you and give you the best deal possible! I love my Sym scooter! I have owned previous brands and they have never been as good as this! It truly is a treasure!

Chris, the owner, is friendly and very knowledgeable about his scooters. Low key sales approach and a cool vibe here. Sym scooters are high quality and I’d recommend both them and Ooty’s.

Went into Ooty’s on the suggestion of a friend, just to browse. The owner was thoroughly friendly, helpful, and knowledgeable. Told me the plusses and minuses of his various scooters, how they compared with other brands, and which ones he preferred. Currently offering scooters well *below* MSRP; they’re usually several hundred above it due to dealer prep charges. Carries SYM (a reputable Taiwanese brand) and a cheaper Chinese brand. Go say hello.