101 Collision Center

Don’t be fooled by the 5 stars you see. Do not go here!!! This place is so unprofessional and shady! customer service is horrible, they hold on to your car for several weeks before they even begin working on it. I took my car in after getting rear ended and what was suppose to take a few days took 3 weeks to repair. I thought this was the norm until I got rear ended a second time and took my car to another repair shop that took only 4 days to complete the repairs.

They took care of my BRZ really well! It took time to order all the parts required to repair my car after the accident but they kept me up to date and explained what they were doing and what they needed moving forward with the repair process.
The manager also gave me tips on car rental and how to save even more money during this whole ordeal. The guys who work there really care about rebuilding your car and they definitely fight for quality parts.
If there’s anything off with your car after the repairs have been done they have no problem re checking their work.
Hopefully I don’t have to go to them again in the near future but in the rare case that I do I’ll be 100% confident theyll be able to take care of whatever my car needs are.

Young and his team are the best people to go to for your car Repair. They take care of every little detail for you; from getting your rental car, to helping you out with insurance questions. These guys know their stuff and helped me out tremendously and we’re nice enough to take care of some extra things without me asking. They even helped me out with my super expensive deductible. I lucked out finding them. Super grateful and satisfied. My car looks better than it has before and was done on time. They are some of the friendliest and nicest people I have met in San Jose.

It was my first time here but I really like their customer service and how they did on my car. Sung who works here explained every single details to me. He is also very nice and kind! I’m really satisfied with their service and quality. I will come back later! Thank you Sung ;)

This place has superb customer service and does an excellent job on your car!
I felt bad for walking in 10 mins before closing but they were happy to assist.
I had already gotten 3 quotes from different body shops for my 6 inch scratch on my SUV that day. Some of these places quoted very high and explained why — it involved a lot of work because the scratch was on two different panels and they’d have to take everything apart and it was quite a bit of surface area. 101 collision was my last stop and I told them how much my deductible was and how much each of the other shops quoted me earlier. They told me that the work involved will be the same but they were willing to offer a competitive estimate.
Other places took 20 to 30 mins to assess and provide an estimate, but the staff here was very quick. I was out there in 10 mins and they gave me the best quote I’ve gotten that day.
The job took 3 days as they estimated and gave me a prompt call to let me know when to pick up. My car looked brand new and smelled great too upon pick up! I hope I never have a need to come again, but if I do, I will be back for sure!

Go somewhere else! Seriously. My car was there 15 business days before I got an estimate! Yes 15! Despite numerous calls and being told by someone who was in charge and is no longer there. After intervention by my wonderful insurance agent, they got on it. I had my car estimate on the 15^th day and picked up my car on 19^th business day! At the time I picked up my car, both my agent and I were assured the rental for the lengthy stay would be picked up by 101 Collision. That did not happen. I have been stuck with a $ 425 tab because now they have new owners. Not really. Same people are there. Different managers maybe. They have the same workers and work is ok. Nothing spectacular. If you can go somewhere else, do! Hard to get a hold of people, work is mediocre, high traffic area, not open on Saturday or late. Hardly convenient. If I could give a zero, I would.

It was unfortunate that my brand new Acura MDX got some minor scratches on the front and rear bumpers by assholes who probably drives shitty ass car.
I really hate it when people opens their door and dent other people’s car or scratch the bumpers while they drive out from the parking space.
Long story short, I didn’t think it was worth it to open two different claims for the minor scratch on the both bumpers so I went 101 Collision.
Since it was just the paint work instead of replacing the bumpers or anything, they gave me a really good deal.
I only paid as much as if I paid for my deductible if one claim was open.
Luckily I had extra car to drive to avoid the rental car and the job was done in three days.
The staff was very polite and easy to work with. I would definitely come back if I ever need body repair.

This is an update to my review from two months ago that was taken down. Shady. Long story short, when I got my car back, there were more problems with my car then just the dent on the side of my door. Ex. Missing emblem, car parts coming off/​loose.
Took about two months now to just get my side mirror fixed. My broken mirror was better then the defected mirrors they ordered 3 times for me. My door handle on the inside feels like its going to come off anytime now after they removed it to put a new door on. I’m not even going to waste my time to bring it back.
Every time I leave this place, I’m either irritated or not satisfied. Don’t waste your gas or time going to this place. Beware of the 5 stars you see. Looks can be deceiving.

Polite staff but the service is not as professional as the competition. It took them six weeks to get our car done, a job that should have been done in one. There were no phone calls to tell us when there were delays (there were several, for various reasons), there were no phone calls to tells that they had messed up and needed more time to fix their mistakes, including making us drive all the way down there (we don’t live lear them) just to look at the car and see a huge, obvious, paint blister. They could have easily said, don’t come down, the paint did;t stick and we need to redo it, but no. We had to both take have a day off (a day’s wages lost) just to see the failure.
The also failed us when they could not coordinate with the film company they outsource their film work to. It was a huge mess, wasted a lot of time and there was no effort to make things right.
After six weeks the car looks Ok now, I’m concerned that everything was done correctly (since it wasn’t, at any point of this repair) so although they are very polite and although I really appreciate that they took care of a few blemishes (that weren’t involved in he accident) for free, I prefer a profession, communicative and proactive service that I feel I can depend on. Right now I’m just not sure that the paint or body work isn’t going to fall off.
Ladies, politeness and getting a free ding or scratch repair does not mean that all is well. Go find some folks that have used this place for many years and inspect how their cars look now and find out if any rework needed to be done. Cars last a long time and all repairs have to be of sufficient quality to last the life of the car.

This is my second time getting some body work done at 101 Collision Center and wow… the service just gets better and better! My most recent visit was to repair some major scratches on both sides of my minivan. From the beginning, Joe was able to assure me that they could make the car look perfect and as good as new. Because I have three children, I needed a rental car that could hold three carseats and Joe took time to call around to several different rental car agencies to confirm they had a vehicle to suit my needs and had me on my way. When my minivan was completed, just as promised, it looked as good as new!
I absolutely LOVE 101 Collision Center and highly highly recommend them to anyone who wants top quality work with top quality customer service!

This place is very professional and quick! I called in and spoke with «Joe» on a Wednesday to setup an appointment, and also to make sure he could order the parts ahead of time before I dropped my car off. Afterwards, I sent him an email with the insurance claim quote of the expected parts/​labor, and Joe contacted me the same day saying the parts would arrive within a day or two.
I took my car in the following Monday morning, and the very NEXT DAY, I had a brand new bumper and absorber for my minor front end damage. My car looked almost brand new since they also gave my car a nice wash.
Great work by this place. I would recommend it to anyone looking for a quick turn around or great customer service all around.
BTW. this was the first time ever I had to take a car in for body work due to damages, and it was a great first experience. Thank you!

This shop is very respectable in its trade. I had a minor collision in my Infiniti G35 and with it being a bit of a performance vehicle, I was worried that an auto shop recommended by my insurance agent would lead to poor workmanship, or cutting corners. Well I was pleasantly surprised with the quality of work and the ease of communication when I had my car sent to 101 collision. With it being a Statefarm endorsed shop, my insurance agents were able to deal directly with the auto shop. It was all smooth sailing, and Ki, one of 101 Collision’s representatives kept me informed throughout the entire process.
I expressed my concerns about workmanship and quality with Ki before they took in my car and he kindly assured me that my car would be well taken care of.
In the end, my car looked better than new. They made no exceptions for any damaged parts; nothing was reused that had any structural damage, which gave me peace of mind in the end. So no major bondo work was done except maybe a touch of it to smooth out scratches on the front bumper. Excellent workmanship, and excellent customer service.

Great Auto body repair shop!
A friend of mine recommended me this spot and I have to stay I love their service. A little background story of what happened to my car yesterday that needed immediate fix which I got done today in about 2 hours.
Yesterday, on the way back to work from lunch with a coworker, a big woodboard that was on the ground near a construction site got picked up by the harsh winds (that is currently blowing everything away in the bay area) smacked my passenger side fender and partially the hood. It scratched my soon to be one month old 2015 Honda Accord V6 and I was devastated. I then went to ask a friend where I could get the scratches out and he gave me two options, 101 Collision Center and a competitor.
Yesterday I got a quote from the competitor and it was good but I wanted something more affordable. This morning I went into 101 Collision Center, spoke to Jeff and was quoted a better price with all the details on how my car was going to be repair. I gave them my keys and 2 hours later my car was ready, I went outside to take a look and it was restored back to normal! Well mostly, there are stil some scratches that were too deep but 101 did their best and I am very satisfy with their work. I also asked them to removed the two ugly custom pinstripes that the dealerships like to add on for profit, its like they were never there, THANKS 101 Collision Center!
I would come back to 101 Collision Center if I have future problems and I also recommend this shop to my friends!

This was a fantastic experience. Jeff was able to get my car window replaced, after it was broken into, on the same day! Awesome service and the car came out looking better than new. I would highly recommend this body shop.

My experience with 101 collision was above and beyond. My two vehicles (2012 MB ML350 and 2013 Lexus RX350) was repaired under the insurance claim and the third vehicle 2012 Nissan Quest was repaired as a cash job.
From the accurate estimate which was more detailed than the estimate from the insurance ckmpany, to the quality repair which was perfectly done without any unprofessional workmanship.
The mostly appreciated part was the team member name Young Kim’s professional customer service.
He was updating every part of the repair process and did some additional work I asked to do that wasn’t even part of the insurance claim. (Some touch up work and after market part installation)
I would recommend him and the body work to anyone I know.

My car was backed into in a parking lot and the bumper slightly popped out /​warped. 101 looked at it, took off the bumper, popped it back in, and fixed it at no cost. Very impressed with their service and nice people. The office isn’t too fancy /​the facility is very open and not swanky but they do good, honest work. I also like that they gave me options as to what level of fixing I wanted since it was maybe 1% still warped after securing the bumper back on. It’s nice to deal with a body shop that you feel like you’re not be taken advantage of. Will definitely come back if /​when I need more work done on my car.

Got in a car accident! Was clueless on where to go! 101 Collision and Justin Le were recommended to me and they helped me out big time. My car had significant damage and I wanted to keep her alive! I left her in excellent hands and when the procedure was complete she return in better condition then when I left. Now I’ll be able to sleep better at night. We highly recommend 101 Collision!

I brought my car here after hearing about their excellent service from friends. I have an old Lexus and I was having a problem with a window. The passenger side window wouldn’t roll up, which was really annoying.
Brian was the one who helped me. He explained to me that there was a problem with the switch and it was an easy fix. Brian ordered the parts and told me they would come in the next day. When I came in one of the techs installed it right away. I was in and out in less than 20 minutes! I’m really glad I finally have a working window again!
I would highly recommend 101 Collision. They’re professional and provide great customer service.

My car axel broke off driving down 280 south and decided to come here after a referral and I am very pleased with the results! The person who helped me was named Brian and he was very nice and provided great customer service and explained and walked us through what would happens with the car and helped a lot after lame situation. They did a great and very fast job on the car. My Lexus is 300 (2001) looks brand new again and I couldn’t be happier! I would definitely refer more people here if needed and tell them to ask for Brian!

Came here to get my car fixed (a tree fell on top of it in sf due to the crazy winds…) and one of the workers, Brian, was super helpful. He took a look at my car, gave me a reasonable price estimate, and quickly got my paperwork started.
I received my car back shortly after dropping it off, and it looked as good as new. You can’t even tell where the previous damages were.
They washed and polished my car after fixing it and made it super glossy and smooth :) couldn’t be any happier with the outcome.
Would definitely recommend this shop for your car services. Be sure to ask for Brian!