A Pet Villa

After reading reviews here. I thought we would give it a look and see if it’s really that bad. Upon walking in we were recieved with no smiles whatsoever. The guy was kinda standoffish. I told him I had read the reviews and wanted to give them a try and was open minded. Hoping to give them some good feedback/​review. He immediately said he doesn’t pay Unilocal.So he doesn’t get good reviews. Anyway I asked about the bedding situation. And told him my dog was an AKC showdog and it was important he didn’t sleep on the concrete. Never did he offer to show us the facilities bedding situation to ease our minds. Said he furnished all bedding and nothing was allowed that have out scent to calm him for his stay. Upon picking my dog up. He came out wet. And had sores all over him. I was told he washes off the concrete to keep it clean. I didn’t think he would hose off my dog. I saw a room of tiny kennels in the front. And suspect every dog get a tiny kennel for the night when staff leaves. I offered again to possibly give a decent review via Unilocal since that’s where I found this place. And he got defensive again and said don’t ! «They banned me» and was told to use google for any reviews. Well I didn’t find this facility using Google. So why would I review this establishment there? I would recommend anyone use a different facility in this area preferable north towards San Fran. This place is shady.

Dog boarding — Not Recommended
— Facility does not provide soft dog beds nor are you allowed to leave them in the kennels.
— Floor is made of concrete because it’s outdoors.
— No webcams to see whether dogs actually got play time.
— Excessive barking from stressed dogs.
This was my first time boarding my dogs here. I was curious to see where my dogs will be staying so I asked if I can see. I was given a small tour but felt so guilty and reluctant in leaving them there after hearing excessive barking from dogs that sounded stressed but I had to catch a flight so I left.
When I picked up my dogs, their nails and paws were yellow (must be from spraying water to clean the floor). They were so exhausted they slept all day when they got home. I can tell they were tired from the stress due to boarding at A Pet Villa and this is why I will never leave them there again.
Cat boarding — Recommended
— Cat condos have holes connected to each one so when the condo next to it is empty, holes are supposedly opened for them to walk around.
— Cats get playtime outside the condo supposedly but there is no webcam to prove it.
When I had my cat board here, he was not left dirty.

I brought my dogs for a 2 day stay, pick up on Saturday. I was told to pick them up before 7pm and I would not be charged for another overnight stay. Unfortunately and I take responsibility for not knowing the business hours as they close at 430pm on weekends. I will not use their services again.

I was a little hesitant to leave our pug here as the Unilocal rating wasn’t crash hot but we were in a pinch thanks to our usual dog sitter being unavailable at the last minute.
The staff were friendly and clearly dog people so I felt comfortable as I left. After four days, Fenris came home clean (we booked a bath) and didn’t seem perturbed at all. We booked a last minute night away the following week and as I walked him up to the door, he couldn’t wait to get in! That sealed the deal.
Our preference for long stays is for our buddy to go to someone’s house but would I use Pet Villa again? Definitely.

I Recently brought my 2 dogs to A Pet Villa on the recommendation of more than one friend who take their dogs there for over nights and for day care. This was my first ever boarding experience and I was gone for 5 nights. In addition to the recommendations of my friends, I did read the Unilocal reviews and toured the facility prior to leaving «the Boys» in their care. I was immediately pleased at the staff’s approach, Including, their willingness to discuss any concerns I had based on other reviews. I found A Pet Villa to be clean and well laid out and for as many guests as had been there at the time, fairly calm. The Staff, All seemed fairly knowledgeable and I had felt after the tour that I was going to get something better than just baby sitting. And by that I mean I felt they would be cared for in a way that would help reduce stress on them as managed by a group of professionals who are experienced. during my check in call and upon my return, I found that to be exactly the case. Staff provided me with detailed information about how «the boys» did, how they got along with the general population and their general demeanor. Additionally, they knew and recalled well –the individual personalities of each of my friends dogs, that means they care. you cant ask for more than that. I will be back.

This facility is great and i will be going back!!! i, last minute needed a dog sitter so that my family could take off to san francisco for the day. my regular dog sitter was out of town and she recommended this place. shes a vet for a living and dog sits on the side so i trust her. i called A Pet Villa. They emaied me 2 documents i needed before dropping him off the next day. next day came, i dropped my 5 year old beagle off with the paperwork, chatted with the guys at the front desk about the business a bit to get a feel for the place. King, my beagle jumped right up on one of the guys in his lap. I could tell king liked the place and the guys were super happy to see king. i even got king groomed same day. i had king there from 8 a.m. til 4 p.m. and was charged $ 30.00 for the whole package! grooming and sitting! you can not beat that! and can i just say, omg… king has never looked better. i strongly recommend this place to anyone. infact i gave my neighbor, who just got a dog, a pet villa’s card! we will be back!

I’m afraid I must come down on the low end of the rating scale. We have used A Pet Villa several times and the first few times we were very satisfied; Lately, it seems the care is not as good.
This last time we got our dog home and he immediately ate 4 cups of food. I can understand if he was so nervous and homesick that he didn’t eat while he was there, but if this was the case why didn’t someone tell us he didn’t eat.
Also, we ordered an exit bath but he was completely dry when we picked him up and he didn’t smell like he had had a bath. We ended up taking him to Pet Food Express the next day for a bath.
Who knows if when you order extra play time they actually give that service.
The next time we need a boarding service we will look for another place.

I can’t believe I haven’t written a review for them yet. Chase and Smokie (9yr old, 7yr old) are a long time residence here. We have been using their services for almost 8yrs. We have never had a major problem. Mainly we use their boarding services for 3 – 14 consecutive days at a time. This is a place where they can run around free and be dogs.
Some people complain that their dog smells like urine when they pick them up. I’m pretty positive that they’re not sleeping all night IN the urine. When there are THAT many dogs around they are mostlikely peeing on the floor or spraying other dogs. (I’m sorry if my dog pee’d on your dog) I’m also pretty sure when there is poop on the floor it might get stepped on.
Anyway the new groomer is awesome. Beware she only does shave downs nothing fancy. And we love that for our yorkies! It saves us money when their hair is nice and short for 3−4months before the next cut.
The team at a pet villa is pretty awesome. We love and trust them.

My parents have boarded their 11 year old and blind golden retriever many times. Bobby, their dog, absolutely loves it there. You can tell that the people who work here really care about the animals. The great thing for Bobby is that they allow him to be in the play room with the little dogs. This gives him the exercise and freedom he needs but keeps him out of harms way with the big dogs.
With the great experience that my parents had with their dog, my husband and I decided to board our two dogs at A Pet Villa as well. It was great to have the peace of mind that they were well taken care of. Both of our dogs were really happy when we picked them up and the bath at the end of the visit ensured that they were clean and smelling great.

I used A Pet Villa for grooming services only, so no comment on boarding.
Generally the people were nice both on the phone and in person. The groomer was prompt and took my german shepherd away to start getting washed before I had even finished checking her in at the front desk.
I was disappointed with the front desk attendants, both during check in and check out. At check in there wasn’t much attention paid to details. I asked to have my dog’s glands expressed and he said he’d tell the groomer, but when I picked her up the groomer had no knowledge of that request.
To top it off, the receptionist working the counter when I was picking up tried to tell me how my breed of dog doesn’t usually need it. I politely told her that my particular dog does.
Generally, not an awful experience but not one that would make me recommend the place to a neighbor. I might go again because of it being close to home, but some of the other horror stories on Unilocal make me think twice.

Nice place. People were friendly and seemed to know what they were doing but after dropping my dog off for four days, as soon as I picked him up I realized he had kennel cough. I’ve had him for five years and he’s never been sick. 30 $ a day seems pretty steep to get my dog sick.

Stay away!!! Period! The groomer cut off a piece of my dogs tongue! I had to then contact the owner, she didn’t care enough to contact me. After meeting with her, she finally agreed to pay for my dogs vet bills. AS SHE SHOULD HAVE!!! Bottom line, they don’t care! It pains my to give even 1 star

Not quite sure about the bad reviews — I’ve taken my dog here plenty of times when I have to go out of country for work, on holiday, or the occasional weekend out of the city. I’ve always thought A Pet Villa did an amazing job with my dog, I’m sure my dog agrees, because he never wants to leave :)
In addition, we have received the grooming services here and they have always done an excellent job!

My dog Rascal loves this place. I have taken her here several times and the first time she had to be dragged in but the second time I took her, she was jumping and happy to see the staff. This past weekend when I took her again, she ran in to find a staff member. (My dog shakes when I take her to some places even if it is a familiar place, so to see her not shake and happy is a very big deal). All the staff members I encountered are super nice and helpful. They seem very caring and observant. They always tell me how Rascal did, good or bad. They are honest and dependable.
It is definitely worth the price. Many places simply lock the dogs up in crates for the same price. At least the pet Vila gives the option of play time. I would recommend this place.

Ok so not big on leaving bad reviews (something bad really has to happen!)
Prior to my pups visit I called and asked the following questions is there someone looking after the building all night? Answer = yes. Do the dogs get locked up for a long period of time? Answer = no, the dogs play either with staff or have their own runway type area an last question was can I pick him up at midnight? Answer = yes as long as you give me cash bit card I’ll come by and open the place up, what happened to all night access? I thought maybe a slip of the tongue
Anyways went down and the place I in a complete ghetto (make sure to lock your car) but went in and to be honest they were somewhat friendly I guess and although there was something telling us to just not put our puppy in we did (it was only 1:30 to midnight)
Anyway fast forward a few hour we call and surprise surprise no ones there and I come to discover they leave at 4:30 on a weekend
On my way home at around 11:30 after I stop for cash so he can come by and let my pup free I call him and not sure if it’s because it was late but his attitude certainly changed for the worst and so I’d mine
I walk into this place and it’s also changed dogs are screaming in horror and I barge my way through to get mine to see that the conditions are better for laboratory rats now my puppies a tough dog and never get over zealous when I return free leaving him with friends or family but when he seen me he went nuts crying (which he had never done and the whimpering never stopped until we got home)
Now you can say what you like its a dig boarding place what do you expect? But I say I expect the truth and a little room for my dog to breathe these people are not animal lovers they want your money
P.S
HE GOT FLEES THERE ALSO
GOOD LUCK

I personally have come to know the staff at this place very well. I take my dogs here all of the time and I think it’s great, especially with their low rates. I’ve even met the owner Malka and she is very nice and is a dog breeder herself! One thing that I particularly like about A Pet Villa is that when my dogs stay here they get to play with other dogs during their stay. Also, the place looks very clean.
I honestly am baffled by some of the negative reviews here. I guess it goes to show that if there is some exaggerated opinion out there, take it with a grain of salt. As far as I’m concerned, it’s the best kept secret for dog boarding by the airport.

Our little fur-​baby Lily loves going to A Pet Villa. She is a 5lb Chiwawa and the staff there always call her by name when she gets there. She stays inside in the «puppy room» where small dogs and puppies stay, rather than the covered, outdoor area for larger dogs. Lily always comes home dirty and gross but that is because she loves to play with the other dogs and gets slobbered on. We don’t have her washed/​groomed there mainly because we always do that ourselves when we get her home from boarding, it is a easy to do with her fitting in the kitchen sink. I have seen some dogs who are being groomed left to air dry in crates in the grooming area, so I’m not sure I would use that service even if we didn’t wash her ourselves.
All in all A Pet Villa is our go-​to boarding for our fur-​baby and has been for 4+ years now. The staff if generally the same people every time we go there and they are very accommodating with flight delays or other changes that impact our pick-​up/​drop off time.

We took our dogs to A Pet Villa a number of times over the past couple of years and they always came back happy and tired. We found the staff very friendly and they took the time to get to know our dogs and their personalities. Out dogs LOVED playing with the other dogs staying there.
They have great hours for drop-​off and pick-​up.
I would recommend that any dogs staying there be scheduled for a bath before pick up because they do get stinky playing with the other dogs.

We’ve been everywhere in the Bay Area for years looking for a great place to board our dogs when we are out of town. Spots, Downtown Dogs, Pooch Motel. You name it. All were fine… but we are always searching, never quite satisfied with the experience until we recently tried A Pet Villa.
We dropped our Springer and Westie off for a 3 night stay last week with the typical apprehension we all have leaving our «kids» with strangers. We checked on them a few times a day and was appreciative that someone answered the phone and gave us nice updates on how «the boys» were doing.
We picked them up on Sunday and everyone was happy & healthy. They also didn’t do the obligatory «sleep for 24 hours because we never slept» thing when they got home. They seemed well rested, almost like they had a good time :-). We also had them bathed and would like to give a BIG thumbs up to the groomer for giving them a real bath. Not your typical — pick up your damp smelly dog boarding bath for sure. They got in the car smelling yummy, blow dried and beautiful.
What we like:
— Super close to San Jose Airport (yeah !!)
— Great value — $ 25 per night per dog (double — yeah !!)
— They smelled wonderful when we picked them up — so major props to the groomer for an excellent bath and blow dry.
What we wish for:
— Web cam
Thanks A Pet Villa. We’ll be back !!

Our dog Teddy gives A Pet Villa the highest rating, which prompted us to email them about it this week to thank them:
«It’s been a couple weeks since our dog Teddy boarded with you, and he still looks great! When we picked him up we knew he’d had a bath, but it took us a few days before we noticed the amount of care that went into his grooming — which included a nice trim of his unruly fur on his back legs, front legs, paws, belly and we know not for sure what other places. He looks great, and is much easier to groom, and it’s much easier to see his toenails as we trim them.
As we said, Teddy is in a good mood when we pick him up and he knows he’s loved at your place. Unlike some other places where he’s irritated with us for abandoning him when we pick him up – he looks forward to a stay at your place and is in a good mood when we come to get him.
Thanks from us (and from Teddy) for the great care he gets at your place! »