ACCU Dental

I’m surprised at a lot of the reviews on this site! Our family of 5 has never had a bad experience. Michelle (treatment coordinator) is so friendly and welcoming, she goes over all of the treatment with you answers any questions concerning costs or reasons of treatment. Charity (office manager) always remembers our name and welcomes us back. Phuong (hygienist) she makes you feel like she has really missed you since your last cleaning. My children have seen both the oral surgeon and orthodontist. Dr. Elias (oral surgeon) was very knowledgable and efficient in explaining what was needed for my daughter, we were both a little scared and he made us feel very at ease and the surgery went very well. Dr. Del Carmen (orthodontist) has been so sweet and caring during my daughters ortho, and her teeth are looking beautiful! My son needs braces soon and we will definitely be staying with Dr. Del Carmen our family loves her! As for the general dentist, both Dr. Thai and Dr. Browning have been wonderful, Dr. Thai is in the office more often so we generally see her more often, however we are all very comfortable with both Doctors. This office has a wonderful staff from front to back, I would definitely recommend them 100%. If you are hesitant, don’t be, they will make you feel like a member of the family!

Some of the bad reviews here are downright stupid… Like the lady that made a vision appt the same time as her dental appointment and got confused about it… Really? You’re a grown ass person, learn to make a reminder for yourself! We live in a high tech world now I’m sure you have 1 or 2 device that can do that!!! Geez accountability people!!! Or this person that seems obligated to make the same bad review every month, one thing I can say to you, let it go… Move on with yo life… I go here all the time and get professional and friendly service… I’m not saying that what this people with bad reviews encountered didn’t happen… But what I’m saying is there is 2 sides to every story, and Unilocal is just a means to an end to some people… so think about that for a minute…

I was an employee for Accu Dental about 2 years ago. I didn’t write any review for them when I worked there since the guidline of Unilocal didn’t let me do so. Currently, I don’t work for ACCU dental anymore and I become their clients. My review will be as an insider and a customer.
Before coming back to be ACCU Dental’s patients, I have visited several other dentists and I saw that ACCU Dental’s price was about 20% cheaper than others (For instance, I will compare ACCU Dental and Western Dental)
Appointment: phone is picked up promptly. They have good music while waiting. Other dentists only have beeping sounds or being transferred around. Western Dental transferred you around to book an appointment and if you got disconnected you will start over. If you asked to talk to a specific name, it would take you a long waiting time and they might tell you they didn’t know each other, very time consuming.
Schedule: I had to wait for 45′ in Western Dental while in ACCU Dental I only waited for 15′. The furniture of ACCU Dental was pretty nice.
Staffs: The doctors of ACCU Dental got paid by salary not by products or incentive so they would treat the patients with all their hearts. Especially, Dr. Kuma is an owner but she never cares about the price, price is decided by office manager. Dr. Kuma only cares about the best services which she is going to provide to clients.
Tools: only used one time. Gloves put on by ACCU dentist come out of the glove dispenser, not off an unsterilized countertop and when the doctors leave the room they use the new pair right away. ACCU dental doctors or staffs always use the unwrapped sealed bag of instruments. It indicates that the instruments have been sterilized or autoclaved. I feel this is very important since I read about a dentist in Oklahoma spread the HIV to patient for not cleaning tools (
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Teeth/​crown/​bridge: all were made by the certified dental lab in USA. You don’t need to feel worried about products from China. They don’t try to maximize their profit by cutting down the quality.
Services: provided many different services from general dentistry, children dentistry to cosmetic dentistry. All works closely together.
Price: ACCU dental prices are decided by office manager while other place the prices are decided by doctors. If you are rich then everything has no problem. If you can’t afford then the doctors would not give you the right service you need. You prefer bargaining with your doctors or office managers? I like the fact that they do the segregation of duty.
Pros: I don’t need take my son to other places while I am having my service done here. Western Dental made my son to see children dentry in Jan 2016 when I met them at the end of Dec 2015. I had to miss my insurance deadline.
Cons: the office looks decent, not so new. ACCU Dental doesn’t check your blood pressure like Western Dental and they don’t have bilateral xray in case you want to get Cosmetic treatment, they would refer you to somewhere else.
Finally, ACCU Dental provides me great service at the great price. I am very happy with my new look.

Santa Clara office manager charity played a big role to harm my daughter .she kicked us out of the office .she closed on me all trials to contact Dr kumar or arrive to meet with her .
My next step court

I can’t believe some of the bad reviews. Not sure they where they are getting this because I had excellent experience every single visit.
Lets talk about the staff first. I am always greeted and treated as if I am their friend. Both Michelle and Charity are super friendly. With in 5 minutes I am usually taken in. Although I take a magazine with me there is really no need because Phuong the hygienist will attend to you almost always at the time you were scheduled at. I am usually seen by Dr. Kumar after the cleanings to do a full check up of the mouth. Dr. Kumar the energetic doctor I have never seen her down. She is so upbeat and full of high and positive energy. You can hear her laugh a mile away. 3 years ago I had some fills and crowns done and it is doing just fine. The staff always have my insurance breakdown and tell me my out of pocket costs and what the insurance covers. And guess what the one and only root canal I have ever had in my life was done by an endodontist specialist not the general dentist like most offices do.
After 4 years and perhaps 10 – 15 visits to the office I am yet to encounter any issues with this office. They are just wonderful and I would whole heartedly recommend them to my friends. My entire family comes here unsurprisingly.

I brought my daughter here for a check up and to get some work done and Dr. Browning was excellent. She was patient and kind. The exam was thorough and we left very happy. We’ve been back several times since then. The receptionist, Michelle, was also super nice.
They office sends text reminders of the upcoming appointment, which was great.
I’ve only ever seen Dr. Browning.
I wish they would update their office. Their list of dentists doesn’t include her, and I’ve never even seen the other people in the office that they list on their site, so I felt like I must be looking at the wrong website.

Love this place. I am getting my invisalign treatment from them and they have been very accommodating and very nice .Love this place and would recommend to everyone.

Unprofessional staff, they were literally bribing all their patients to write them a review because of all the complaints they had. What do they expect obviously Unilocal is for people to be honest & being honest may hurt at times but at least people are being honest about poor management this place has. They can care less you can ask them to do something & they will find any type of excuse to just charge you for anything. I will not be returning Dr. Kumar is unprofessional, and so are the receptionists and the manager charity. If you want bad service then this is your place to go.

My whole family comes here… we love the friendly staff and the family atmosphere. I usually hate going to the dentist. But, accu dental makes the experience easier. They work with your schedule, they have a two weeks ahead reminder of appointments, which I love, because I usually forget my appointments

I absolutely love this place! The staff is very friendly and professional. I got my fillings done by Dr. Browning today and it went very smooth. I went to another dentist before and he quoted me 3 times more than this office so I am so glad I came here. It is AFFORDABLE! My son already got started on his braces with Dr. Delcarmen and his teeth have shown great improvements in just two months. I highly recommend this place, Now I am taking rest of my family member here as well.
They provide great quality of care at affordable prices. Girls on the front desk are super sweet too. They inform me about my copay before hand and they are really good on reminders.
Definitely a place to go to for all your dental care.
Thank you ACCU for taking such good care of my and my family!

The worst dental office in Santa Clara. They steal your money and say that your insurance isn’t covered. Staff is unprofessional they never answer and they always give you attitude when you ask questions. Navi is unprofessional she said that she would get back to me in one day, and she didn’t. Three days passed and I had to literally call her in regards of the issue. I also told her that I called the insurance and she was unprofessional about it she kept on making excuses. I have insurance for Braces but because of these incompetent folks that work here I got charged 5,000 dollars for braces, and they wanted me to pay 500 dollars for retainers. I called the insurance and they said if I paid that much they should be covered. These morons never checked my insurance. The insurance agent also provided me with the codes that these morons use so that they can say I’m sorry your insurance isn’t covered. If you want these incompetent idiots to steal your money do yourself a favor and come give your money to them. Dr. Kumar is not and orthodontist by the way she couldn’t even get my teeth to move it took two years for them to move. Thank god I found a better place. DONT COME HERE UNLESS YOU WANT THESE MORONS TO TELL YOU IM SORRY YOUR INSURANCE DOESNT COVER OR YOU HAVE CAVITIES THEY WILL DO WHATEVER IT TAKES TO STEAL YOUR MONEY.

I really wish I would have came here sooner! After being a patient in many other offices and getting ripped off, without knowledge of what they were doing with my teeth, I almost gave up on going to another dentists office until I was referred to ACCU Dental. Everyone in the office is really friendly, the atmosphere is very comfortable. I love that everyone is always very helpful and they never hesitate to answer any of my questions or explain everything in detail so I was sure of what was going on during every appointment. I would recommend this place to anyone who has had a bad experience with another dental office or anyone who is simply in need of dental work!

First time I went there, after the X-​Ray, waited more than half an hour for the exam and cleaning, nobody came. Second time, I went for exam (I was told nothing wrong with my teeth) and half deep cleaning. Third time, for the other half deep cleaning, the dental hygienist told me I had a cavity and another one she is not sure, need to let doctor have a look. So I need to go back again. I’ m wondering what’s the first exam for? No cavity checking? Its kind of annoying to go there this frequently. My hygienist lady is very nice though.

My daughter and I love this place. She has been going here since she was little and now that she is 7, she looks forward to see her dentist!
Place is clean and very professional. They take their time to really know the patient and what the patient needs. From the moment you enter the office, the consultation and the process, I give them 10 stars. We switched dentist after my daughter was told that she needs a baby root canal when after all, all she needed was a good dentist.
No pain and my baby really enjoys her visit. The dentist does the procedure that is needed and recommends a better option for the patient.
I love the follow up email and text reminders too!
Definitely recommend this place!

Dr Browning & Phuong are both awesome. The whole staff are very professional & accomodating. With years of neglect on my part, I was hesitant to see a dentist again. Dr Browning was very thorough with explaining to me what I needed to get back on track. Michelle & Navie explained what my insurance covers. They all seem to really care about their patients.
To top it off, I have never seen a dental office that has every specialist. This makes it so convenient for me and my busy schedule. Accu Dental just gained a loyal patient!

My experience here has been very positive. I saw Dr. Browning and I really like her, shes very gentle and sweet. I also appreciate that she takes her time, I had no sense of rushing from her end when she saw me. The desk attendants are very personable and greet you the moment you walk in. I was seated immediately upon my arrival and my apt started right away. I will continue to visit this dentist office and refer my contacts.

2 stars for all the mix ups that’ve happened within the past year with the secretarial staff.
+1 star because of Dr. Browning/​Kumar & the techs
First of all Dr. Browning is awesome. One of the best Dentists I’ve ever seen. You can tell by the way she does your cleaning that she’s a real perfectionist. I’m always super worried when anyone goes around my mouth but rest assured, I finally felt at ease. It was good to know that someone cared about my teeth as much as I did. Most dentists I’ve gone to felt like they were just trying to get me in and out as quick as possible or gauge me of my money. But they really took the time to see me and do as much as they could so that I didn’t need to come back a 2^nd time.
Secondly, I’d like to add I haven’t been the best patient as well. I started treatment in Oct. 2012, and lost my aligner in Feb. of 2013 and didn’t have time go till July 2013. I went into order a replacement, and it cost me ~$ 250 if I remember correctly. It wasn’t cheap. Anyhow, I never get a call as to when they arrive. A few months later, I call them and they tell me that it got sent to their San Jose office and that they’d retrieve it and give me a call. Nothing.
Feb. of 2014 comes around and I finally decide to make an appointment since I’m so off course, they didn’t have any open appointments till March since Dr. Kumar was almost on Maternity leave. I spoke to Dr. Kumar and she decides to give me a refinement free of charge! I was super thrilled, but slightly worried since I didn’t know that Invisalign actually has an expiration date 2 years from the start date. Which means that any thing past the program would not be included. I started to freak out. I got a call from the office and was told I should have a cleaning since I haven’t had one in a while prior to the refinement. But they couldn’t find my records to verify my insurance and would have to get it from the San Jose office. I never got a call back.
I only went to the San Jose office on my initial visit, and had all my files transferred to the Santa Clara location. I’ve only really been a patient at the Santa Clara location, so I don’t really understand this constant mix up. Anyhow, the appt is coming up so I give them a call to confirm my appointment. I finally get my my teeth cleaned and moldings sent off in April.
July hits and I’m wondering, what is going on? I feel like I’m micromanaging my Invisalign process. shouldn’t I be getting a call as to when they arrive? I call into the office to see what’s going on. They don’t have the aligners, because somehow it got sent to the San Jose office AGAIN. I’m not able to actually get my aligners till Aug. Two months from the expiration of my program. It definitely should not of taken 3 months for me to get my set of refinements. The office blamed Invisalign, but this whole mix up has happened on multiple accounts.
During this whole time I’m super confused as to if I should’ve continued wearing my old aligners. I was told not to since I was going to get a refinement anyways. But the refinement didn’t take place till 6 months later due to all of these mix ups. Thats 12 aligners that I could’ve gone through before I got my refinement. Though I know that from the time of the measurement for my moldings I should not shift my teeth in anyway, I’m quite fathomed that it took ½ A YR to get a refinement.
Since my program ends soon, Dr. Kumar suggests going through another refinement process in October right before it ends so that any changes that need to be made can be made then. I’m now on a 70 day speed program to wear each aligner 10 days each till my next appointment. Dr. Kumar asked the secretary to make sure that my next appointment was at last 70 days from today so I have time for each of my aligners. I stood there as I watched her count to 70. Though I tried to suggest to count the weeks and x7. Dr. Kumar is super patient and keeps checking to make sure that everything is okay since I wanted to know if my retainers were included when I paid for everything. But the Secretary tells her that she needs to discuss my balance with me before I can leave.
So Dr. Kumar goes to attend to the rest of her patients. As I wait, the secretary picks up the phone call to call another patient to talk to her about her insurance. Could you please finish with my appointment first instead of multitasking? I found that incredibly rude since I work at an office myself. After doing so she sternly tells me I have a balance. Which is in no way possible, because I paid in full so that I could get the discounted groupon rate. She replies that must be why, and says that she is unable to give me an answer till she gets all my info from SJ.
I get home to put the date on my calendar, and it’s not 70 days. Which means I wouldn’t have time for all the aligners. I call and leave a message, and never get a call back. A week later I eventually have to call again to get my appt. changed.
I will definitely update soon

I had my invisalign treatment with Dr. Kumar. They had a great deal going on. I’m not sure if it is still the case but even it is not they help you with payment plans. Her staff is really friendly and the office is clean and well equipped. She did follow up with me after each my visits. Overall she deserves a five star. You should give Dr. Kumar a try. You won’t be disappointed.
P.s they have plenty of parking in front if the building:)

The staff here is very friendly, and very professional. If you have any questions about anything, they will do their best to try and answer it for you.
I just came in for a consultation, and everyone working was ready to be of any assistance to me.
Very clean office and very professional.
I don’t know what all these negative reviews are for, but from what I saw and experienced, there was no negatives here!

Wow! I can’t even begin to believe the poor reviews of this office. I have had the most wonderful experiences here. That said, I have never worked with Dr. Kumar (not even sure she still works here). I see Dr. Browning, her assistant Mary, and the hygenist Phoung. They are SO GREAT! The first time I went to see them it had been quite a while since I had been to a dentist because I had had a somewhat traumatic experience at the last place I went. These women are so gentle and nice. I used to have pretty bad teeth and my old dentist was always judgmental and rude about them. Here, I am treated kindly – I was even offered a blanket one time because I was a bit chilly. They let me listen to my headphone while they work, which is great for making the experience more pleasant.
I have never waited more than 5 minutes for my appointments and when I’ve needed additional work done after a check-​up, they have been able to accommodate me on the spot (rather than make me come back for another appointment). I started coming here because my mother told me they were great to her and she, like me, has had some really bad dental experiences. Even though this place is not at all convenient for me, I still come back and will keep coming back and recommending it to all my friends.