I needed to order some ionizers to protect high voltage static sensitive devices, and I was referred to my local distributor Bench-Tek Solutions from the manufacturer. They were able to quote the same day as my request, and delivery was in about a week. Unfortunately two of the ionizers were damaged in transit, with the LED’s coming loose and being stuck inside the unit. I got a hold of Ha Phung, the customer service manager, and he had someone come by and pick up the units the same day, and got them repaired and delivered back the next day. Thanks to their speedy service we had very little down time.