Excellent Cleaners

She couldn’t be nicer or more professional. I’ve been coming here for years when I come home to visit. Everything comes out perfect and they’ve never lost or shrunk anything. I guess they do what I ask them to do and everything works out!

I think the old negative reviews here are from when this place was under different management. I’ve had clothes dry cleaned and altered here with no issues at all. Off the top of my head — I’ve had a trench coat shortened in length and arms, a leather jacket shortened in the arms, and a few pairs of jeans hemmed. The tailoring has been perfect each time. I’ve also had silk blouses and dress pants dry cleaned multiple times. I’ve been going to this cleaners since I moved here about two years ago and trust them with my clothes.

I was trying this cleaner for a month or so. The gentleman took my four dress shirts and put three in my receipt. I later found that. When I went there to pick them up, the owner said ther are only three shirts. How convenient it is! Someone took my hugo boss shirt out of four. Never again!

I wish I could give 0 star. Could not get the pants at the promised time. And when I finally got them, the pants were in the bad condition that I had to find someone else to redo it. Never, never go there.

Short pants post dry-​cleaning at Excellent Cleaners = short review
Gave them 7 items and all of them shrunk at least 2″ in length. Thanks to Excellent cleaners, I am now wearing Banana Republic capri pants instead of the original Banana Republic ankle-​length pants.
At least crop tops are in because all of the regular length tops I brought into dry clean are now «in style».

Very inexpensive alteration and super quick! I thought maybe it would take an hour since she was working on something else, but she stopped what she was doing to take care of me. Next time I’m in the South Bay I will definitely come back in I need more alterations. Thanks a million!

I usually get my GI here altered and she does a very good job. I already had her put on 3 patches on 2 of my Gi and they look really nice. I would recommend this place for patches.

Excellent customer service! Professional wash and fold and dry cleaning. I love the owners — they are so sweet and bend over backward to make sure you are satisfied.
Most of the bad reviews are from when it was under previous management. Unilocal should really remove these reviews because it is not fair to judge the current operation based upon entirely different owners and employees.
The current owners are amazingly sweet and professional and this is the best dry cleaning/​alterations/​wash and fold place I’ve ever found :)

The store just went through remodeling and ownership. It looks brand new with 3 lady mannequins with startlingly stylish dresses that the new owner made. The new lady is extremely nice and always smiling which gives me a very warm and welcomed feeling when talking to her.
very inexpensive for alteration. I need to hem up my jeans. she only charged about one half the price compared to other places.
I found that wash and fold is at reasonable price too. about $ 2 per lb but if above 10lbs the price drops to $ 1.8/lb. I would try their service soon because I am busy and don’t always have time to do laundry at home.
would recommende this place for laundry or alteration. Besides, the owner’s daughter looks hot!

I have been going to Excellent Cleaners for over a year now. I never got the best service but it was close and convenient so I stuck with them… that is until today.
Over the weekend I brought in two pairs of pants to be hemmed and one jacket to be cleaned. One of the pairs of pants I had brought in before and the hem had fallen out so the manager told me should would fix them for free and the reason they had been done so poorly was because of the previous managers. I was really happy that she would give me this offer and was feeling happy about the service. I also asked her to make sure the edging on the sleeves of my jacket would ironed out because they previously had been left wrinkled when I had brought them to be cleaned. She assured me this would be no problem.
I went to pick up my clothing today and the woman working couldn’t find it. She spent about 10 minutes walking back and forth from the back of the store with black jackets asking if each one was mine. She also did this with one of the pairs of pants. I could have at any time taken any of these jackets and she never would have checked. When she finally located the jacket one of the pair of pants had not been hemmed at all… they had just forgotten to do it. She said she could finish them while I waited around… something I was not willing to do on a busy Tuesday night. In addition, the jacket sleeves were still a wrinkled mess.
In the end, she still charged me full price for all the services because she couldn’t figure out how to take the prices off for the hemming of the pants, so I still have to go back when a manager is there to deal with that issue… absolutely ridiculous!

I used to like this place. I brought in 2 suits for dry cleaning and that’s when I found out that they recently changed owners. Well not that recent −−4÷5 months ago.
Long story… but basically the owner calls me @ 6:30 pm to tell me my clothes are ready for pick up. She closes at 7, I couldn’t make it so I figured I’ll just pick up the clothes tomorrow. No big deal right???
3 hours later @ about 9:15 she calls me again and tells me she’s been waiting for me and that she had to pay an employee 2 hours overtime to wait for me to pick up the clothes, and that she’s trying to run a business and I’m unprofessional for not calling her to let her know I wouldn’t be picking up. How the freak am I supposed to know you’re a DUMB ASS??? I thought it was pick up at my convenience. And WHY THE freak wouldn’t she have called me like say… at 7 or 8 o’clock to ask me if I was coming instead of waiting till pass 9? GRRR and then to have the nerve to call me and bitch about it?
Anywho, I gave her a big fat piece of my mind and was ready to do so again the next day when I picked up my clothes, but lucky for her she had her husband open the store.
I’m still in disbelief really.
DO NOT DO BUSINESS WITH EXCELLENT CLEANERS IN SANTA CLARA. HELLA unprofessional.

Very inexpensive alterations and button replacements.
Not sure about their dry cleaning services, but will definitely try in the near future.

It only takes one screw up to my jeans for me to never come back and not recomend this place. Congrats Excellent Cleaners you did just that and then some!
First– you don’t get what you paid for, you get less! Spend the extra $ 5 and go to cable car! At least the angry russians know what they’re doing and won’t fu*k up your designer jeans!
Second– the fitting room is a peeping tom haven! It’s basically two pieces of curtain covering a tiny corner if the shop. Any way you move the curtain will fly open (there were a bunch of dudes playing cards on the other side of the curtain WTF?!)
Third– the guy that helped us clearly has no idea what he was doing! Why else would our pants come out all wrong?!
I wanted a hem keeping the original hem I got that and some high waters! BF wanted a hem and pant legs taken in on the side– he got neither. The hem was still too long and the pant leg was taken in on only one side when he specificaly said take it in on both sides and the guy pinned both sides.
That’s a thousand dollars worth if jeans this place pretty much fu*ked
One star because they accept credit cards.
—-
After carefully inspecting each pant, it appears, they didn’t even save the original hem! They folded the bottom in half and frayed it themselves! So now the bottom curls and doesn’t sit flat!
Seriously, if you’re smart enough to check Unilocal before going there, you’d be smart to NOT GO HERE!

Thank you for making my dresses for weddings, christenings, or any other occassion fit me perfectly! I’m glad that my mom and aunt recommended me to this place. The ladies here are really sweet and they’ve helped my sister and myself out a lot! We’d tell our girlfriends to come here when they had picked up their dresses for my sister’s wedding and my 18^th débutante party. The dresses all came out perfectly. Since then, I’ve been coming back to them as a valuable customer. Their services are exceptional and they’ll call you to double check that their hemming and stitching went well before they did anything more to their work. Plus, the prices are well worth it too!

The young lady who does alterations at this cleaner’s does high quality work at very low prices. She hems unlined pants for $ 7 and lined for only $ 10. If you have additional minor repairs like hook-​and-​eye closures it’s only a few dollars extra. Her work is superb; the only thing that keeps me from rating 5 stars is that she tends to run behind and alterations are not completed when promised (few extra days). But if you aren’t in a rush I highly recommend this shop!