Forever 21

Messiest Forever 21 ever!!! Clothes are very cheap quality and poorly made, and with increased prices they are not worth buying at all.
I used to come out with plenty of items in other forever 21 but this particular store carry the crappiest selection. Everything looks old and worn.

This has to be one of the worst Forever 21’s I’ve come across! Upon entrance, It is a complete mess. It feels like a tornado hit all the racks and the clothes are over the floor in a disorganized mess. I felt like I was at Ross and after seeing such mess, I could not even shop. In addition, the checkout line is longer than the great wall of China! Avoid going to this Forever 21 during Fridays and Saturdays. There’s a large selection but again half the floor is covered with the clothes. I’ll avoid this location.

Fuck this store. If i could give negative stars I would. Their «policy» that swimwear is final sale is bullshit. To avoid long lines and messy shelves/​racks, and to avoid dirty or ripped/​stained clothing, I use their online store. I bought bikini bottoms that were too big for me, and wanted to return them. But the manager said because its swimwear its final sale. People try on swimwear in the store, i only tried it on at home. The sticker AND the tag were still on the bottoms. Their policy is absolute bullshit and they need to change that.

Cheap clothes and bad service, you get what you pay for… After wasting time searching through the racks for decent and intact clothing, the dressing room employee tells you to hang the clothes back on the hanger. Well should I dust the floor too? Seriously! I understand it’s almost closing 830pm, but the cashier has to throw the shirt back down as the sensor slams on the table when I asked «can I see the other size?» Which I just handed to her. It took 1 sec but that attitude was nasty.
Avoiding this place at all cost, not worth it unless you’re looking for a half day out fit. Will shrink and will rip. Spend a bit more for higher quality clothing which will last much longer.
Rating based on check out visit at 8:31pm on 5÷25÷16.

I probably shouldn’t shop at Forever21 period, due to all the problematic headlines they make because of forced child labor and copyright infringements and this and that, but once in a blue moon I go against my good judgement and I’m THAT girl (senior citizen, practically) that shops here for affordable (cute) goods. (Ugh, why do I contribute to fast fashion???) Good thing I’ve been on a spending fast because this used to be my go-​to brand as a broke college student way back when.
Every time I walk into ANY F21, it gives me deep, throbbing migraines. I can’t get over how much STUFF is jam packed into these stores. And there’s clearly not enough man power to organize the merchandise. You’re often left sifting through racks hoping to find that gem in the rough, and this store is no exception. If I had wanted to sift through random merchandise, I would have gone to Marshall’s instead.
The racks are disorganized. The staff are YOUNG and unhelpful. The lines are unbearable because they are terribly long and wrap around. And the almost non-​existent return/​exchange policy is what causes impulse buys. The merchandise here is SO SO CHEAP that it’s disturbing and almost too easy to buy, forget, and then toss/​donate items later on.
I can’t say that I am an innocent angel and will boycott this store. Once in a while I will take a gander and find myself feeling 21 again, but until this particular store cleans up its racks, I don’t think I’ll bother expending energy flipping through hangers.

This particular Forever 21 has some boo boo ass customer service! Sorry but I have to call ya out. I was shopping with my mom & she suggested that I try on the clothes before i purchase em. Some employee wearing neon green booty shorts refused to let my mom go in the dressing room with me & her excuse was that it was a policy. As I was trying on some clothes I noticed that THREE young girls (about 13 – 15 years old) were all in the same damn room together. My mom went up to the employee & notified her about their so called «policy» & her excuse was that they were minors. OKAY HUNNY so I can’t be in the same room as my OWN MOTHER but a group of young girls can? & how would you know that I’m not a minor when no ID’s were checked? That employee is sooooo lucky my mom stopped me from going off on her. That was straight-​up disrespectful & completely unprofessional. Shame on you forever 21 workers, thought y’all were better than that.

Cheap clothing made by forced child labor.
Multiple violations of labor laws regarding contractors and employees.
Over 50 copyright infringement lawsuits for stealing designs.
No returns. No customer service. Disposable workers. Dirty store. Clothing literally falls apart in the wash. Basically everything that is wrong with the garment industry is on display at F21.
Don’t be an idiot. Spend your money elsewhere.

Came in to pick up a few basics and try on a top. The line for the fitting room was probably 7 people deep and the two fitting room girls were to busy explaining the racks too each other and kept us waiting even when two customers left the fitting room. I asked if I could try on my items and the snotty fitting room girl told me she likes to keep two rooms open to «help with the flow.» I know a BS answer when I hear one. She must have changed her mind because less than a minute later she asked me how many items I had and took me to an empty fitting room…

At least people in line and only girls at the cash register. Not very customer service oriented store. Everything very confusing, mixed, not nicely arranged. Every time I go I find a nice, cheap piece of cloth, but I do not expect customer service of any kind. In fact, I asked one of the girls where I could find some accessories and she pointed ‘there’ very generically. Too crowded, too disorganized for my taste.

Jonathan, you were very unpleasant and need to be trained in customer service. Try to greet people with a hello next time instead of giving them attitude how your printers weren’t working. That’s understandable but you need to talk to customers like they aren’t scum of the earth.

I love this store so much. I like getting all my clothes here sometimes. I love to go to this store everytime I go to the mall.

Customer service is decent however; the store is very unorganized and messy. I do understand that there is heavy foot traffic throughout the day/​night but, that is still no excuse for how unorganized and unkept the store is. I went to the dressing room and I kid you not, there has not been a broom anywhere near that place in weeks

Just awful. Never in my life have I seen such a disorganized Forever 21.
For the record, I’m a longtime (~15-​year) F21 shopper, spanning several states and major cities, so when I say I’ve never ever seen one this bad, trust me. It looked like a tornado blew through. You could not find anything if you were in this store from the moment they opened until they closed. The sales associates were even worse — rude, unhelpful, cold…
Bad experience all-​around. I love Forever 21. I will not set foot in this particular store again.

I remember my brief 2 month phase of going clubbing every Friday night. This place was where I shopped for skirts. Man, that was over 5 years ago.
I find myself shopping here from time to time because of the prices and trendy items; work, play, and the gym. Where can you get tank tops for under $ 2? The green crop top I am wearing and pictured cost me under $ 9. I plan to come back this weekend to get a few more. If I find something I hella like, I get a few of it (same size and color) in case it gets discontinued. They also have red and grey. I am getting all.
If you come early, the store is organized!
OOTD 10÷28÷15: Lululemon and Forever 21 crop top.

When I was in middle school, this forever 21 was my go to forever 21. Mostly because it was in valley fair which is supposed to be a little more of a high end mall of the Westfield malls. Therefore I always held this store to a higher kind of standard since the mall was steered towards a higher end crowd. Of course this is still just a forever 21, not Zara, but I wish it was at least kept cleaner and the employees were nicer. The service has definitely gone downhill in the past recent years. The lines for cash register and fitting rooms are really long like most f21’s, but this location is really really slow. One of the worst parts is that everything is so packed tight with clothes that you can even pull an item off a rack. I think this is a huge reason why it’s a lot messier than it should be. Trying to get a shirt in the middle of a rack and having to pull it out makes it so easy to make a mess!
As for their return policy, don’t forget that it’s only returns or exchanges! No money back. A lot of people have issues with this, but personally I’m totally fine with it. There are too many people who like to buy things to wear once, sweat in the club in it for a night, then return it. This policy helps cut down the number of people who try to do that. I don’t know about you but my pet peeve is when girls either wear something then return it or maybe you tried it on in the dressing room for way too damn long, but then y’all leave nasty deodorant stains. Come on, #stoptheratch.
Anyway, I also don’t know what happened to the quality here. I used to be able to wash forever 21 clothes in the washer and wash them normally (& obviously the delicate things on delicate). But I swear within the last two years, no matter what I buy, I have to wash it on cold, slow, and then hang dry or else it’ll rip and/​or shrink. Every. Single. Time. Now I just always hang dry just to be safe.
Fashion forward? Most of the time. Quality? Close to almost never. Convenient for last minute outfits? Yes and that’s what you’re paying for.

I like this location because most of the employees actually seem OK with working this retail store. I have had several great experiences with an associate in the fitting rooms, however, I have not seen her in a while so I wish I had her name.
I have called in to place items on hold with Tommy and Mark and both of them were nice and patient. Another big plus with this location is that they have a good record of helping me find items I am looking for in the store and actually finding them. This NEVER happens at the Valley Fair location and Great Mall. Its my favorite part of this location. They don’t give you excuses right off the bat how VF and GM employees do. Never heard them? After you ask for help finding an items the cued response is, «I need to check the system to make sure we have it and even if it does show we have it, it could be wrong as it takes 24 hours to update the system.» I have yet to hear that with Oakridge employees. If they cannot find the item, they normally offer to check other stores which again, is a unique trait at this location. I normally have to ask at VF and GM for this courtesy.

The men’s section of this Forever 21 was very limited and it was highly unorganized. The ones I’ve been to had at least a clear section of where the men’s clothing was. I went here and was confused because it transitioned to women’s clothes without any signs.
I definitely think that they could make this store better.

Can’t deny the fact they have lots of options in this store, but this store is an absolute mess. The clothes are all over the floor and jumbled which you would expect in a store this big. But let me warn you do not walk into these dressing rooms barefoot. There are piles of dust, gum stuck in the back of doors/​walls and who knows what else in here. It looks like they haven’t cleaned anything in there for ages. I would rather buy my clothes and try then on at home and deal with returning it if I don’t like it.

I went in to return a skirt I purchased online and had the online receipt, but I did not have the price tag on the item. The Asian girl at the register wearing a UCLA shirt very rudely projected I had to find something in the store to exchange for it because there was no price tag.
My issue is her lack of empathy. She saw I was clearly upset and did not even apologize! I’m not looking for a hug but just an «I’m sorry» would be auspicious.
The other girls at the register were insolent as well. I’m never coming back to this store. Customer service means a lot to me and it’s non existent here.

Be prepared to stand in line for the fitting room and to check out. also be prepared for rude customer service when you get to the register.