Kim’s Quality Automotive

Just dropped-​in for oil change. I was thinking to walk back to my office after leaving my car on service shop, since this place is not far (around 2.4 miles) from my office. But only waited 30min and could drive back to office during lunch time. Great services and quick work!

$ 25 for special grade oil oil change, normal oil change $ 20.
Mr. Kim doesn’t talk a lot but seems to make room to fit my schedule. I called at noon to see if i can come in same day, he said 3pm, i said 1pm, he say ok.
Drive in to garage let him take care of rest… you sit and watch tv or use computer free wifi and potty.

I’m always skeptical when it comes to getting work done on my car! Love this place they have very reasonable with prices, great and honest!!!

STAY AWAY FROM THIS PLACE! I took my car here about a year ago to get my tires replaced and when I got my car back, my tire pressure light was broken and the tech said that he could fix it. I was reluctant so I told him that I would bring it back if it needed fixing. By the way, my tire pressure light was working fine until I brought it here.
I took my vehicle to the nissan dealership about a week later without giving them any history that I had just taken it to another service center. They told me that whoever had previously worked on my car had broken the sensor when they were replacing my tire and that my tires were not even new! Also, the sensor could only be fixed at a Nissan dealership bc it requires a software that only they have.
Dae Kim was the service tech and owner. I can’t believe that he runs a business where he purposely puts others’ safety at risk just to make a couple extra bucks.
I truly believe that good quality, honest auto shops exist but this experience has definitely left a sour taste in my mouth.

Beware! Alert!
Kim changed my car battery and it was not the battery type which fits my car. It is so serious that it can cause fire!
I was alerted by this issue by another mechanic when he checked my car. He told me how serious this issue is.
I later go to Kim shop and ask him to change to the correct batty. I am disappointed by how unprofessional he is. It is terrible to know that Kim know what the consequences of it that putting the wrong battery will cause fire, and he doesn’t apologize on this issue. I have big trouble communicate with him, as he could hardly speak english.
I did came here before to change oil and get tire rotation, and thought that the service is good, and the shop is comfortable bacause it has a big waiting area. But now after this bad experience, I’ll not come back anymore.

I liked this mechanic the first and second time for oil change since they have coffee and snack to munch on while waiting and oil change is cheaper but when I took my boyfriend for the first time for his car’s oil change and change the battery, the owner tried to rip him off. Thank God my boyfriend bought his car from his brother’s wife’s dad and he is a mechanic.
The car wasn’t starting because the battery ran out and the owner of this shop said that he had to also change the alternator and it was going to cost total $ 500! My boyfriend was smart enough not to believe the owner and went to his brother’s wife’s dad at a Toyota dealership and ended up only changing the battery and paying almost nothing.
I will NEVER go back to this shop.

The owner and workers here are extremely friendly, honest, and experts at what they do. My Nissan Murano had multiple repairs done here and the work was done swiftly at a reasonable price. They even lent us their shop car for the few hours while our car was being repaired to run our errands. Excellent customer service!
The waiting room is extremely comfortable with refreshments, wifi, a computer, and tv you can all use and enjoy. I will definitely be back and refer my friends!

A few weeks after my oil change the cap had loosened and oil was spilling out from my car, huge mistake on their end to have not ensured it was screwed on tight enough. Thankfully I noticed before any real damage was done to my car otherwise I would have been really screwed.

I bought a groupon package to get an oil change for around $ 19 per trip. Once I came in, they told me they would not honor the groupon deal, and give me a discount of $ 19 off of $ 85. Just for an oil change. Really annoyed that there was no explination as to why the discounted price wasn’t good. Double annoying that they advertise $ 19 oil changes in the shop and wouldn’t give me that.

I just came for a Tire Balance because the tire shop I went to previously did a bad job and my steering would wobble at higher speeds. I called into a few places and they were all about the same price ($ 10) per tire to balance. The lounge is indeed big, with some magazines to read, a computer for guest to use and wifi available. There is also a keurig for a fresh coffee which is much better than old brewed coffee just sitting there for who knows how long. 30 or 40 mins later my car was done, I handed him a $ 20 and drove away with no wobble. $ 19.99 oil change is only for 10w-​30oil and up to 5 quarts. I would come back here for other services… the garage itself was clean which is a good sign for me.

Best service I’ve had so far.
The waiting room is super comfortable, and the service is professional

WARNING! WARNING! WARNING!
Events:
July 25, 2014: Friday evening I drop my car at Santa Clara Autocare, Inc. it’s an auto body shop for repair and a neighbor of KIM’S QUALITY AUTO which is a mechanical shop.
July 28, 2014: Monday shop called asking if I have a previous damage on my left front side of my car. I told them that the only damage on my car is the left front door that I did bring it in for repair. Shop told me that there are damages and they don’t have any idea what happen. Dennis Soller, the owner of Santa Clara Autocare, Inc. called says that he is going to look in to it. It was already after work that he called and says that they know who is responsible for the damages. He said it happen Saturday the 26 of July 2014 around 1:30pm it’s a white RV with plate# 4YWS949 CA that its being repaired at KIM’S QUALITY AUTO a mechanical shop that is one of his neighbor. Santa Clara Autocare, Inc. has a surveillance camera on his premises.
July 29, 2014: Dennis says he went and talks to Dae Seong Kim owner of KIM’S QUALITY AUTO. He confronted him and says that he doesn’t know anything about it. But after Dennis told him that he got it on his surveillance camera he still denied that he has nothing to do with the collision. But then he did ask if he can see the damage of my vehicle. After seeing he still denying that it wasn’t him who did the damage on my vehicle even though the RV is still at his garage. Knowing that it is on surveillance video showing he did side swipe my vehicle. At this point Dennis Soller called the police to report the accident.
After showing the officer the video surveillance we went to KIM’S QUALITY AUTO. Officer RJ Ottico asks him if he is aware the RV was involve in a collision with in the parking lot. Mr. Kim denied having any knowledge of the collision. Then they showed him the video on a laptop and the officer asks him again. That’s when he confessed that he was the driver and he did in fact collided on my vehicle. Ask why he did not stop, informed Santa Clara Autocare, Inc. or notify the police. Dae Seong Kim did not have any explanation (LIAR!).
At this point Dennis called me up and says that the officer is asking if I want him arrested and file charges. I told Dennis that I just want my vehicle to be repair. Officer Ottico gives him a police report CASE# 14 – 8189 for the investigation result.
August 13,2014: Finally after waiting for 15 days we got the complete police report. I went straight to my body shop Santa Clara Autocare, Inc. and from there we called the insurance company of KIM’S QUALITY AUTO that was written on the police report. Farmers Insurance says that the policy # that was on the police report we are calling is for a Toyota Sienna which is one of Mr. Kim’s vehicles. We know that the vehicle that sides swipe my car is a white RV plate #4YWS949 CA (I wonder who owns that RV, tsk.tsk.tsk?) I was so upset because I should have listen to Dennis and have him arrested. He has given us wrong information on the police report. Now I went personally to his shop to get the right information. At first he was saying he doesn’t know anything he’s playing dumb and was having some communication problem. He told us to come back in 15 minutes. We told him if he doesn’t provide us that information that we’re going to call the police again. That this time it’s going to be a different story and I will file charges and have him arrested. Came back and that’s the time he let us talk to his insurance agent and gave us all the information that we needed. After all this I should have listen to Dennis to file charges and put him jail.
Come to think about it got caught on a surveillance video and doesn’t want to take full responsibility. Do you still want to bring your car to KIM’S QUALITY AUTO? Honesty seems Dae Seong Kim doesn’t know the meaning of it. This guy is dishonest and has communication issues. You need somebody who you can trust doing repair on your vehicle even there is no surveillance camera around. Not a good place to recommend because you’re just going to lost all your good friends.

What an amazing service, I stopped by needed an immediate oil change the owner immediately took care of my car did a fantastic job. I definitely recommend this place $ 19.95 for an oil change and it was about $ 40 for synthetic oil excellent service. This place is so clean and they serve coffee and cookies. Thank you so much Paul for an excellent service.

Excellent place for an oil change. Ken was nice & helpful and offered a good deal too. Called up before buying the groupon and I was given a good deal without the Groupon itself. All set in 45mins In-&-Out. The equipment looks well maintained and workshop was cleaner than what I have seen at other establishments.
The waiting area was good and clean and they offered hot tea/​coffee along with refreshments.

Excellent work done here. I have used Kim for car servicing and used car purchase and his analysis and diagnosis of car problems is excellent. Trustworthy work!
I definitely recommend their work

Awesome service! I went in for an oil change. No hassles to upsell and they were very clear and honest about what they were going to do to my car. Their waiting area is very clean with free coffee and snacks, and I was impressed with their facility. I am really anal about who I take my car to for everything, so I was very pleased with my experiences here. Will definitely go back!

I highly recommend them for an oil change, it was extremely painless and it was a great price. It was easy to set up, I got in there fast, the waiting area was very nice with free Wi-​Fi so I could goof off on the internet until they were done, which wasn’t long at all. At the end, he told me about which services I should be thinking about, and printed them on my receipt but didn’t try and push me to get anything done then.

First time coming here, and im very satisfied with the overall service. Going to start coming here from now on.
5 stars.

Definitely recommend for an oil change. Ken was super nice, helpful, and helped me get the best rate for an oil change and tire rotation. He also made recommendations for what services I should keep in mind, since I’m coming up on 60,000 miles, but wasn’t pushy about any of it. This is going to be my oil change place.

Very nice and clean place. I called to get information on a group on they were having. The guy I spoke to was very nice, he said I didn’t need to buy the group on that he will validate it. When I came in he was very nice and helpful. The waiting area was very nice with a computer and tv for customers to use, some snacks and coffee too. Also they said from now on they will do my oil change at the same price I paid for today, the discounted group on price. My whole experience was pleasant. I highly recommend this place, I would give more stars if I had the option :)