Radiatorland

A while back, I had some issues with my X-​Terra. It was a couple of different issues that my normal shop gave me what seemed like an extremely high quote for. Sure enough, when I took my truck to the guys at Radiatorland, the quote they gave me was much more reasonable. I literally paid the evaluation fee at my old place and left anyway, because I saved hundreds and hundreds of dollars here. I even waited a while to write this review, to make sure it all worked out in the long run — which it has.
Beware of shops who get to know you with decent prices and then start charging you a bunch more. If that happens to you, call or take your auto to Radiatorland for a quote.
Might see you there!

This is THE place for radiator repair and service. The radiator in my ’71 classic car was severely damaged, and the folks at Radiatorland fixed it and re-​installed it beautifully with the attention and care that this car deserves. The car is back on the road thanks to the attention to detail, extensive knowledge, and personal touch by the owner, Brandon, and his team. Thank you!

The customer service provided by the «manager» Greg is awful. He is arrogant and does not seem to care if you have the work done by them or not. He is also very slow to provide an estimate and when I asked for one he just said it would not be more than $xxx. I got the feeling that even if the estimate was a lot higher than the actual cost of service, I would still be charged close to the estimate.
I would never go back to this place nor would I ever want to deal with that «jerk» again!

I brought in a leaky radiator to get fixed. I was quoted and billed $ 125. Upon having my mechanic reinstall the radiator, he had advised me there was still a significant leak. I took it back to Radiatorland and spoke with an employee named Greg. He indicated it was obvious a hole was missed and he would talk to the employee who missed this spot. After getting this fixed I had it reinstalled and had to pay my mechanic an additional $ 200 to install it a second time. I feel Radiatorland was liable for the mechanic costs the first time around when this radiator was installed. I spoke with Carlos, who immediately contradicted what his subordinate had told me. He had stated that he believed it was the mechanic that damaged the radiator. He went on to say that it is not warrantied because a third party installed it, and hoped that I learned this life lesson (quoted from email). All I asked for is to be reimbursed for the first malfunctioning fix and what I received was a contradiction of his subordinates words, dodging the fact that they didn’t fix the radiator, and an extensive dissertation on how they are as good as it gets in the radiator industry.

Had a Crack in my radiator and they replaced it pretty quick (few hours). I got to their office early, before Carlos got in, so the guy there got him on the phone right away. Carlos gave me a quote over the phone. I didn’t see how that was possible since he wasn’t in the office to look up parts and costs then add labor. I guess if you’ve been in the business long enough you should know most of the parts and costs. Anyway, his phone quote was off and was luckily less than what he originally told me! Pricing to me was very competitive. I quoted my radiator alone (was going to do the job myself) and his cost plus labor was close to a radiator only from an auto parts store who offered no core returns. It only made sense to have the whole job done by them. I know they are a «no b.s.» shop and are thorough. There was a broken bolt under my truck on the exhaust manifold that I knew about. He found it and told me… so I know they are thorough! That’s something you would only find if you knew where to look for leaks. This actually the second vehicle I had work done by them. First vehicle was maybe pre Internet, definitely pre Unilocal — lol! Tks Carlos! Black 03 Excursion. Hope I never see you again (in a good way!)

Frankly, I don’t see why anyone would go anywhere else for radiator service, and probably just about any other kind of work at the co-​located Auto-​land. From top to bottom, these guys did a fantastic job with my 2003 Corolla, installing a good OEM radiator for 43% of what the dealership wanted (and 37% of the price with genuine Toyota parts). The place is clean, conveniently located, and the front office coordinator, Carlos, was genuinely considerate. I especially appreciated the complementary ride to and from work by Jimmy. Once again, Unilocal has done a serious disservice to a good business on the basis of a few bad reviews, I mean, just check all the filtered 5-​star reviews!

I recently had my car worked on at radiator land needing major service done. I made extensive inquires about the cost of the services reading many review talking to service mangers I came to the conclusion carlos the owner of radiator land was the person for the job .greg the service explained everything in detail that was being done if they found any other problems along the he would call with a price quote to let me decide on course of action to take. after 2 days and a couple thousand dollars later my car runs like NEW. I am so happy with the staff and highly recommend this company to anybody that wants there car done in honest and reliable plus cost effective means. Thank you for putting me at peace of mind when it comes to my car. Oh yes by the way my car has over 140, 000 miles and drives wonderful. :-)

Read a few bad reviews regarding customer service before calling for a quote on my truck. The general tone of the shop manager or desk guy (Greg) is pretty curt. I don’t want a sensitive mechanic, but customer friendly would be nice.
The quote I received was 100 less than what the actual cost would be because he quoted the wrong radiator. I expect the radiator expert to make sure he is quoting the right size, make and model of a part. It seems its up to the customer to research and ensure your getting what you need. Again, not customer focused.
After he realized he gave me a bad quote, he told me, «you can go to a dealer, they can charge you tons, or I can do it for what I said.». I guess he didn’t know I knew that already.
I don’t reccomend any service that isn’t customer friendly. I most certainly don’t recommend services that seem unprofessional. Giving bad quotes are a bad practice… whether by error or not, its not good business

I didn’t actually have to buy anything from these folks, and my only interaction with them was on the phone. I was prepared to buy some parts from them for my S10 and they told me I needed nothing, the cooling ports for transmission fluid could simply be ignored on this radiator.
I will send people there and when I need help, they are on my first-​call list. Great outfit, thank you so much for steering me straight! :-D

Had a recore done on an old Sunbeam radiator. (This was a referral from Rootes Group Depot, which does most of their radiator work there). Saved me $ 250 over the other shop I had considered, and they had it done the following day. Fast & efficient. Would recommend them for sure.
BTW — Not sure about that 1 star rating — looks like a smear campaign to me. 1 star slam based just on a phone conversation, and not actual work preformed. Really? Granted I’ve only used them one time, but that seems harsh.

I bought a used all aluminum radiator (Ron Davis — great solution for hot running sports cars on track days — I love them!) and it had a leak where a stone hit one of the cooling tubes.
Very fair price, they pressure checked it to 21 psi which gives me confidence, same day-​turnaround, I was in at 8, picked it up at the end of the day. I Installed it last night and it works as it should — good work, fair price!

I wish I could put zero stars. What customer service. This guy on the phone was terrible. I told him I had coolant leaking and then he immediately quoted me $ 189.00 for a new radiator plus $ 159.00 extra to install it. Don’t you want to know more? Don’t you want to know where the leak is? I told him that the leak may be from the engine block and I may not need a new radiator and he said, «Oh, well, your phone is not working too well so I couldn’t really understand what you were saying.» So you quote people a price without not knowing what they really want? Then without telling me to hold on, I heard him arguing with another person in the shop about putting so much time into their car and it would cost at last a thousand bucks. OMG, glad I didn’t waste my time going down there first.

I had the total Monday experience this week and if wasn’t for Radiatorland, I would have had a meltdown. I was driving down 101 when I noticed a horendous (sp?) smell coming from my car. I pulled off the freeway and noticed some fluid leaking from my car, like a lot. So, luckily Radiatorland was right up the street. Turns out the critical hose that pumps oil into the engine burst and I was leaking oil everywhere, over 3 quarts by the time I got to the shop. Another few miles and I would have been looking at motor failure and a $ 5k repair job. Robert was so nice, I could tell they were really busy but they got me right in and back on the road in less than 2 hours. I was charged a $ 35 inspection fee that they applied towards the total bill. Still a crappy day but could have been a lot worse.
I heard a similar story from another lady recently who had the same exact problem and wherever she went, they charged her $ 700. Nice to know I can walk into a shop as a female and not get ripped off at Radiatorland.

My radiator had a crack in it so I called around for quotes. My neighbor recommended Radiatorland and they were $ 100 less than the other shops because the radiator price was $ 100 less. They installed my radiator and also noted that my front motor mount was badly worn, something another shop hadn’t caught during their inspection 6 months before. They replaced the mount and my car doesn’t vibrate as much while idling now.

I recently found out that I needed a new radiator, but I wasn’t happy to hear that it would cost $ 800 to replace it. Since I didn’t want to spend that much money, I called around and got a price quote of $ 320 from Radiatorland. What a price difference!
The staff was polite and helpful, and they finished my car by the time that they had promised. I would definitely recommend going here if you ever need a new radiator.