Site for Sore Eyes

Poor, very disorganized and inappropriate customer service encounter. Staff members are never the same. No one seems to know what is going on with customers’ needs. NO call backs. Manager is M.I.A.
Shame on you.

First and foremost, it is all about the people in a service business. Amanda did a great job. I brought in an old set of frames that I wanted new lenses put in. She took time, explaining my options, fitting me properly, and explaining that there was a coupon for a discount. She also did a minor repair — nose pads, all the while being pleasant and attentive.
I had been there before under old management and was unsure whether to return. Great turn around.

On 1÷14÷2016 I went to the beautifully renovated Stevens Creek branch to place an order for 1 year supply of contact lenses. The place looked wonderful and extremely great for displaying all the superb collection of frames. Amanda, helped me to follow up with my info which Karla has kindly input. Karla did all my research with my insurance and back & forth. She is very dedicated to her job and extremely professional. Patience, accuracy, helpfulness plus warmth contribute to her long list of regular clients. She always goes above & beyond for every single customer. She has great potential in becoming a real estate broker and what’s great about her is her genuineness. Amanda is also very diligent and both strive for perfection in their works! Great deals, wonderful service and beautiful interior! Check this place out!

Gave the wrong prescriptions for my husbands contacts went back twice and still wrong. They didn’t seem to care and just cared about the money and pushing us to order from there store for contacts. It much cheaper to order online at 1800 contacts. We won’t ever go back.

I went in with my wife to pick up her glasses. Wow the two ladies (Carla and Rose) that talked to us, were great. They were attentive, courteous, personable and knowledgeable. WE will be using this optical shop again. I have gone a number of optical shops and this is the only one I have found to be honest.

After being told time & time again, that when my glasses broke, that there would always be someone on site who would fix them, here I sit in The Site for Sore Eyes, waiting on someone to fix my glasses, which I bought here and, at least one are constantly broken. I’m not sure where I’ll go when I need glasses next, but it won’t be here.

All I can say wow! This place has new management and they only charged me $ 55 for contact Len eye exam since my old optometrist faxed over my prescription. Regular price is $ 99. The eye doctor Chung is the so professional and super nice! She let me try on different brands of contact lens colored and clear. She also gave me free cases and contact solution which would have cost $ 10 to buy. The staff is extremely nice as well. The price for contact lens are A LOT cheaper than other places I’ve been to. I would definitely recommend this place. My boyfriend referred me to this place. Two thumbs up!!!

Bought a Groupon for these guys. What a mistake! Many of the staff are unpleasant. Have had to return both pairs of glasses for defects. Hadn’t even worn the sunglasses and the nose pad fell off. Went in to have them fixed and the pad fell off again before I even got home.
The Groupon seemed like a good deal but still ended up paying over $ 400 for my glasses.
Guess the saying «there’s no such thing as a free lunch» holds true!

Just went out of this store, and communicated with the lady. There are so many misunderstanding in the whole matter, but now all of them have been cleared. Maybe she has the fault on serving me with the plan check, and i have the fault on communicating, all of the misunderstandings made the result before.
Now, it is fine, i’m appreciate your good attitude when something wrong happened.
You know the reasons why I thought the situation last night, and I know the reasons why you said to me that day, thanks god that we fix it out…
I think everyone has an opportunity to fix things right, let’s be better after this, together. Wish everything goes better and better.
plus some suggestions:
you can print the customer’s eligible benefit list out (just like other stores did), and let both sides know what is covered and what is not, then the customers can choose the options they need, and you will also know how much the customers need to pay. i think this way is helpful to reduce misunderstandings and make things easier. thanks.

Had my first visit here last week and thought it was such a pleasant down to earth office. There were two staff people that welcomed and serviced patients and one doctor onsite. I was in and out within an hour and that includes the time for me to get in their system, have an appointment, understand my benefits and purchase a contacts and glasses.
Speaking of glasses, I am such the picky person when it comes to my frames as I like the higher end stuff with a particular look. I was very surprised that they had a few frames that I had interest in and one that was a perfect fit for me. They carried some high end frames such as Gucci and MK but no sign of Channel, Tag, etc. Still, some decent choices!
I suggest making an online appointment before you go in. It’s easy, I did!

I just wanted to post that BRENDA CHAN helped me find my glasses and she was super sweet and patient! If you are her boss… she definitely deserves a raise or a bonus of some kind :) I was pleasantly surprised as this place doesn’t have the best reviews. I found the glasses that were right for me! (And they were less expensive than my other place I used to go to in the pruneyard)

I was really weary in coming here. My roommate had a terrible experience when they marked up his glasses over 200% and he came back and of course they «don’t give refunds.» So they gave him store credit which I used for my glasses.
MOST of the employees are terrible to work with. They are always huffing and puffing at every question or request. But one of them was thorough, really helpful in her sales, and the quality of the lenses were actually great. I bought them in mind that they would be a spare pair but they are actually my primary glasses and better than the lenses at LensCrafters. Give them a shot! Unfortunately I forgot her name but she wears glasses and has reddish brown short curly hair. Good luck!

The reason I come here (and more than once) is that I know they have me and my family information so it will be quick and easy… but it never seems to be either! I guess I need to quit being lazy and find another store that accepts my insurance so I can compare…
The main thing I look for is expertise and understanding of what I need and want when spending my hard earned money! I just have not got the feeling that the focus is on the right things when coming here.
I have felt like I am told what they think I want to hear and that they just want me to spend money and move on. Eyeglasses are a part of our daily lives and not something to be trivialized… but it still keeps happening when I go.
The glasses we recently ordered for my son have now not come in when we needed them and no phone call to get an update. The last time my wife and I got glasses we both on seperate occasions got no call that our glasses were in and we had to call to find out if they were. They said they were ready and to come in… Then, when I got there they said they were not ready… I chose to be persistent and they kept checking and did find them! I felt like there was just no urgency once they got thier money they did not act as if they had any more to do, like deliver the product!
Maybe this is normal… I know I am going to find out! It is time to really research what other options I have close to home!

Oy, this place reminded me of the Japanese Groupon Osechi fiasco. So, I got a Groupon for $ 20 that could be used to cover $ 150 worth of glasses. Well, $ 150 is a decent amount of glasses, or so I think… until I get to this place.
Frames, starting at $ 200, and basic, plastic lenses are $ 138. Yikes. If you want anti-​reflective coating, that’ll be $ 90. Oh and polycarbonate? Don’t even think about that Groupon being of any use.
I had to make the difficult choice of adding more money to this problem or consider the $ 20 lost. I should have checked their base price for glasses before buying the Groupon. Oh, lessons learned the hard way — why do they always feel so painful…

I had go in to buy me a new pair of glasses and I did. I bought a 600.00 dollar pair of glasses and I was told they would be ready a week later. A week goes by and I call them and they told me that the glasses had a scratch on them so they sent them back. They never bothered to call me and let me know this but they said they would be in by the following week. I gave them another chance to redeem themselves and yet again they failed to call me and let me know that the lens was still on order. I cancelled the order and hopefully when I go back today I get my money and will go to a much better place. I can’t stand it when company’s today in the way the economy is they still treat customers like they can lose them.

There is a reason that this establishment is rated so low. Heed the advice of other Unilocalers.
I was drawn in by those mailer inserts that offered two pairs of glasses for $ 99.00. I already had a prescription, so I thought I would be able to find two pairs for $ 99.00. I should have known that the selection was measly, but being so cheap, I thought I would find something.
Since I was unable to find something, I thought I would ask if they could repair my prescription sunglasses. I had a pair of rimless prescription sunglasses that had a crack on one of the lenses. The sales rep said that they could repair it for $ 170 and since other establishments were unable to fix it or wanted $ 300+, I thought this was a good deal. They said it would be ready in 10 days, so I was anxiously counted down the days.
10 days past, no phone call. On the 14^th day, I call and check on the status of my glasses. They tell me that they are currently in the lab and will be ready by the end of the week. If I wanted to pick them up in South San Jose, I could get them earlier though. I did not want to drive to South San Jose, so I waited the extra couple of days for them to transport them back to the Stevens Creek location.
I arrive to pickup my newly repaired prescription sunglasses and immediately notice that one of the repaired lenses had a green tint to it. This ordinarily would not have been a problem, but the green tint was so dramatically different than the original lenses and the other lens that was not repaired was a totally different color. When I point out that the lenses are two dramatically different colors, they tell me of course they are because I only paid for the one lens repair and so they only repaired the broken lens. I was flabbergasted by their explanation. Who brings their glasses to be repaired and expects to get two different colored lenses? After much (and I mean MUCH 2+ hrs) complaining and arguing, they finally agree to replace the original lens so that it will match the color of the repaired lens. It takes another 3 weeks, but I now have two lenses that are the same color.
Never again…

Like dogs jumping on an F’ing bone!
Thats how the woman at this venue greeted me earlier today.
Super eager to make a sell. I’ve experienced more common courtesy and less pushiness while car shopping on Stevens Creek.
Good sell though:
buy one pair, get 100 off on frames, and a second pair for free… the chick said she’d give me two pairs (select frames Daisy Fuentes included) and an exam for a total of 200 flat fee… Yeah…
Didn’t buy anything though, I had a headache and the sale’s person’s pushiness didn’t help!

I’ve been going to Site for Sore Eyes for 10+ yrs in San Francisco but this time I decided to try out the SJ location for convenience.
I walked in and when I made my appointment asked that they get my records from the SF location and was told that they would. When I came in a wk later for my appointment I asked the dr if she had my history of files and she told me she did. Got my checkup and was surprised to hear that my contact prescription had stayed the same when every year its gone up a bit. I was a bit skeptical bc she gave me sample lenses which where .25 lower. Also another weird thing was she wanted me to see a specialist to get checked up on cataracts!
Because my vision insurance doesnt cover this, I basically got the run around from my medical insurance and called Site for Sore Eyes to try to get further explanation of why I was being asked to get this test done. I spoke to the mgr of the office asking if I can get copies of my records and she told me they didnt have them and that I needed to call the SF office to find out. I was upset bc all this time I thought they had my files and were reviewing my history when recommending the various prescription and this cataract test. This office seems very disorganized and as a patient I didnt feel confident they knew what they were doing let alone prescribing to me.

I have used the services at the store for an eye exam. They were fast and thorough…
Geoff the manager is very personable and is very helpful with picking out nice frames. Huge selection of frames to chose from.
I enjoy always getting a nice greeting when I arrive…
Too expensive though.

Yep. One star and I have been going there for over 10 years. This place embarasses me when I refer. The eye exam is so cheap that I tell people to go there. Well I took my brother there and his glasses were not ready as promised. So I asked for a sample contact lense to get him through the day. He already paid for a contact lense exam the week before.
The optometrist refuses. But then gives a free exam to someone who was trying to find a place to use a voucher! Right in front of me. Well I will never refer another person here again. And I was good for 5 – 6 referrals a year. Not much I know but still…