Swatch Store

Was looking for a birthday gift and popped into the Swatch store. Chrissy was amazing! She asked the right questions to quickly focus and her first recommendation is what I eventually left with. The gift was a hit, too!

Received great service from Raymond on two occasions. First time was when my boyfriend was buying his sistem 51 watch and the second time was when I brought in an old swatch for a battery replacement, buff, and band replacement. He was very attentive with my boyfriend when he was looking at the sistem 51, and was also very nice and informative.
When I brought my old swatch in for the band replacement and all the other repairs needed, they didn’t have the exact color strap I wanted, and Raymond stepped in and really helped me figure out which color strap would match my red face. He patiently switched out different bands for me so I could see which ones looked better with the face, and even thought to switch out the watch tongue for me to better match my watch! I was really appreciative of that.
I ended up purchasing a white silicone band and my old swatch looked beautiful and brand new.

I’ve purchased two swatch watches here and Julie is by fair one of the best employees. She is not only attentive but goes out of her way to build relationships with her customers. If you’re looking for a great shopping experience, she definitely delivers!

I’ve got a problem. And it’s being a Swatch Watch addict. :)
The Swatch store is a great one stop shop for all of your Swatch needs. There are a lot of different varieties of watch for different personality styles, from metal to leather to silicone to plastic bands (I might have missed one in there). The watches also come with a range of different features from simple to their new kinetic watch. This also means a variety of price ranges! Which means adding one or two to my collection won’t necessarily break the bank. Swatch also releases great seasonal watches in addition to their standbys.
The store offers repair service which includes adjustment of bands on the day of purchase (even punching a hole into your band, if needed), buffing of watch faces, and battery replacement. They make it too easy to wear and maintain a watch.
The staff is very friendly and so helpful. I love coming in there to talk Swatch with them.

The first time I ever walked into this store was because I got a postcard inviting me to bring in my Swatch watches to get free battery changes, wristband adjustments, and buffing, all for no charge. Why not, right? And I’m glad to report there was no catch.
It looked like the two customers in front of me were there for the same reason. The first one probably had 10 – 20, the next one about 5 – 10, and I had 6. While handling one of my older watches, an associate broke the strap, and I told him it wouldn’t be problematic as long as they replaced it. They were quoting me about 2 hours to get the job done.
The next day, I got a phone call saying that the batch was ready. I came in, the exchange was quick and efficient (just how I like it), and everything was done to the best of their ability and to very satisfactory standards. And there was no charge to replace the band they had broken.
A very pleasant experience all around, and they seemed to care about you and what they do. Which is more than I can say for most businesses out there. I wish all my customer service experiences could be like this. And if the yearly check-​up continues for free every late August, it makes a Swatch watch that much better of a long-​term investment. If/​when I decide to purchase another Swatch, I would not hesitate to buy it here. Good job, Valley Fair Swatch! :)

Great Customer service! Got my second swatch today :)

This place is awesome. The saleslady helped to adjust my new Swatch with the quickness; and when I came back a few hours later cause I shortened it too much, she added one link back on happily.
Its the little things I appreciate.

I used to always wear a Swatch when I was younger, and it’s only till recently that I got a newer one. Swatch watches always have fabulous, fun, and whimsical designs; without sacrificing a reliable, technical timepiece.
Ever since their «Gent» watches came out, I’ve been eyeing the brown/​dark gray model (the markers are pink, and I LOVE pink). The associates are very helpful, patient, and know how to hold the store down– no matter how busy it is. The associates answered all my questions about the watch and the warranty (it’s been a real long time since I wore one). I managed to snag the last one of the specific model I wanted. Whoohoo!
PS. Sign-​up for their loyalty program. They hold an event once a year– they change your battery, and buff/​change the straps (if need be) for free.

The BF got a Swatch that need a replaced band.
It took him longer to find the place than to get the band replaced.
In which during that whole time I went shopping at two stores. hmmmm.
No complaints from him on the service.

Best customer service with friendly and knowledgeable associates. When I couldn’t find the particular piece of jewelry I needed, the associate got an old catalog and even called CS for me. Above and beyond my expectations… I’ll be back.

Given that it’s been a while since I’ve been to this Swatch store, it’s about time I write an update.
This time around, the selection was excellent, especially the ones on sale (which usually lasts from the day after Thanksgiving until mid-​December). Given that there were so many choices, and the watches that are on sale come with a policy of «no refunds/​no exchanges,» I had to take my time in selecting the best ones.
Thankfully, the staff was extremely helpful, even though only one person manned the entire store. She was pretty knowledgeable about the watches the store carried, and I ended up buying something unique as a result (something made back in 2004). Extra kudos to her for stamping the international warranty card instead of the one for the US (since this purchase was headed overseas).
Thus, if you’re looking for a high quality watch not made in China (and at a good price as well), this Swatch store is one of the best places to buy a great Swiss-​made watch.

Amazing staff… even though the store was bursting at the seams and totally bustling on a Saturday afternoon, the regional manager took the time to patiently resize Sam’s watch. In the process, she twisted one of the pins as it was jammed in the watch and immediately replaced the watch with another one.
Service was delivered with a smile… definitely coming back here!
One thing about Swatches that I really love. the fact that the battery is on the exterior of the watch. No need to worry about compromising the manufacturer seal!

I love Swatch!
They have great super thin and lightweight watches that are their signature skin line and lots of cute watches for everyday.
Great watches for gift giving and a very wide selection. I’ve bought many watches for friends and family here, and they’ve always been a hit. This is the flagship store, and the salespeople are incredibly helpful.
If you already own a Swatch, they can buff it for you for free and change your battery (I think for a small fee).
I always get lots of compliments for my cute watches, and since they’re quite moderately priced for the quality and care, you’ll want to collect them all!

–right across food court lol
–i own about over 20?
–love them all, reminds me of highschool
–check out their jewelry
–nice, fun sales people
–they change your battery, straps etc. for you
–basically same prices from way back
=GOOD PRACTICAL GIFTS