Thomas Puzin, DDS

Wondering how tough it could be to just simply pick up a call for business?
You will keep calling, no body will answer, calling back is farthest thing to expect.
After winning this game of reaching to them on phone once, next call again become hard to reach. I wasted lot of time just to reach over the phone. I am dropping an idea to visit them. It is very hard to reach out on phone or they are simply not interested, time to move on!

OK Shelly, I keep promising a review and have finally found the time to leave a positive response. I feel lucky to have found this dentist and IMHO, Dr. Puzin is an awesome DDS! I get so tired of dentists who claim to be aware of our fears but then ignore them when it’s time to actually do the work. I expressed my fear of needles to Dr. Puzin and he has maintained this awareness over three separate visits so I believe he is the real deal. The work he has performed looks and feels good so I haven’t had to complain and return to fix something «not feeling quite right» after having old fillings replaced. The last place required two return visits because of an odd rough feeling, which they never really fixed. On my first visit, Dr. Puzin did try to get me to agree to a deep cleaning after having it done at a different dentist a few months earlier but after I refused, he hasn’t insisted it be done anyway like at some other offices. I currently have a failing incisor and will let you know how the extraction and replacement goes when I get a chance to do it. Give Dr. Puzin a try and I can almost guarantee that you will be happy (just read the other reviews)!

My parents went to Dr. Puzin for over 20 years, so when we finally got dental insurance we scheduled appointments for our family. Shelly was very accommodating and worked around our schedules. When my husband had an urgent issue, they got him in the same day and handled the problem that day. My two children had a great experience and thought the dental assistant was quite entertaining! I just had my check up and cleaning done today, and again walked out with a smile.

I’ve been a patient of Dr Puzin for about 9 years, and think he’s fantastic. The staff are cheerful, jovial, and above all professional. I’ve never been in any pain during either a routine check-​up or a dental procedure, and I’ve recommended Dr Puzin to at least 4 of my friends over the last couple of years who were looking. He has a picture of an aquarium on the ceiling, which I found strangely calming.

Staff was friendly and service was fast. However, cleaning and procedures were unnecessarily painful. Minor fillings and cleaning that resulted in gum and lip (!) bleeding and pain for a few days afterwards. The cleaning was not very thorough… Dr. Puzin flies through the cleaning.
A filling fell out 2 months after it was initially placed (the filling color was off… that’s another issue). Dr. Puzin replaced it at no additional cost, but he was trying to do it so fast that he stabbed me in the hand with the anesthesia needle.
I wanted to like Dr. Puzin and his practice, but I cannot honestly say that I recommend it.

I recently relocated to the area to attend law school, and therefore had to go through the process of finding a new dentist and other care providers. I have a fairly serious phobia of dentists, as I have a high resistance/​tolerance to numbing medications, and have had dentists who took upward of a dozen shots to get my mouth numb.
Fortunately, I stumbled upon Dr. Puzin. I had two cavities that needed to be filled, and was amazed when the procedures took less than half an hour, with no pain whatsoever.
The staff are warm, helpful, and easy to work with. This really is as good as it gets.

I’ve been going to Dr. Puzin for almost 20 years. Other than having to have 2 teeth pulled to accommodate braces, all I’ve had is cleaning and I have never had any problems. I even live out of the area and will only go to Dr. Puzin when i am in town to visit. I love the service provided in this office!

Dr. Puzin and the staff in his office are AMAZING! I just started going here last month… needed emergency service and he came through! I made future appointments to get my teeth cleaned and some minor touch ups that need to be taken care of. I really wish that I had meet Dr. Puzin earlier! I highly recommend Dr. Puzin! He takes his time explaining all your options, what he is doing and I feel so lucky to have found him! I will never see another dentist as long as Dr. Puzin is practicing!

I’ve been going to Dr. Puzin’s for the past 4 years, and have never had a bad experience.
While I first found this place due to convenience of location, I envision still coming even if I end up moving elsewhere.
What really sets this place apart is the excellent bedside manner, professionalism, and brilliant attitudes of the dentist and his staff alike. This may sound strange to say about going to see the dentist, but I am genuinely inspired and reinvigorated whenever I come here.
Just today, I come back from a filling replacement, and have a seamless time getting the appointment, receiving the treatment, and aftercare.
Dr. Puzin is quick to give thorough explanations to my every question, and is never short on a joke or show of genuine interest in my goings-​ons.
I really appreciate the attentiveness I receive every time.

Very bad experience for me.
1. As other commenters pointed out they never do anything in 1 visit. Even simpliest dent. It is done to charge you twice.
2. Shelly lies non stop and never calls back. She is also pretty rude. I set up an appointment to fill just one simple dent taking half a day off just for that and she said it will be done. When I come in nothing gets done and I am charged 100 $ for determining i need to fill a dent. (That’s what I set up an appointment for in the first place). She’d say something like i don’t have time to explain you why we overcharged you. Really?
3. All services are 30% more expensive then in any other place.
4. They overcharge you even if you use insurance with set up fees and they just come up with idiotic excuses. it’ already 4 months and about 7 calls — I still have not received a check for overpayment.
Basically Mr Puzin is trying to get as much money from you as he can in any way posible including illegal ones. No wonder he is working only 3.5 days a weekand… He is probably having very good times with your money the rest of the time.
Stay away!!!

OK, I don’t understand the 5-​star reviews. I’ve been putting off writing this review because I believe in trying to work out issues with businesses before writing a poor review on Unilocal.Alas, Dr. Puzin’s office doesn’t even bother returning calls.
I visited Dr. Puzin’s office as a first-​time patient about 18 months ago. They took x-​rays and checked out my teeth. But they didn’t clean my teeth. Unbeknownst to me, Dr. Puzin doesn’t do cleanings on a first visit. So I’d have to schedule a second appointment for the cleaning. Well, I wasn’t happy about having to take a second morning off work for the dentist but I went ahead and scheduled the cleaning.
I should add that the «reason» Dr. Puzin has this policy is in place is based on prejudice towards immigrants to the area. Apparently, unless you were born and raised in California, you don’t know how to brush and floss.
For my cleaning appointment, I was the first appointment of the day. I arrived 5 minutes early only to find the door locked and no one there. I didn’t even hear anyone inside until 15 minutes after my appointment should have started. I started knocking on the door and had no answer. I had my cell, I called the office (I was standing outside the door) and no one answered. I knocked harder. Nothing. I knocked hardest. Using profanity, Dr. Puzin yells at me to stop knocking.
I don’t know why I stayed for the cleaning. It was the most rushed, rough, cleaning I’ve ever experienced. I floss daily. My gums bled all day. My mother, a dental hygienist told me to never return to Dr. Puzin. Anyway, the cleaning took all of 10 minutes. And yes, they could have easily fit that into my first appointment.
Since that day, I’ve repeatedly asked Dr. Puzin for my x-​rays so I could change dentists. They refuse. Instead, they robo-​call me to set up my next appointment. Mornings (8am) on the weekend and during dinnertime on weeknights. Again, I have repeatedly contacted Dr. Puzin’s office to make the harassment stop. I just got another robo-​call a few minutes ago. Hence, this review.
Please, Dr. Puzin, I just want my x-​rays so I can forget this horrible episode.
Make the robo-​calls stop.

My family has been going to Dr. Puzin for as long as I can remember. I would never even dream of going anywhere else! I trust them completely and never have any fear that they are just trying to make money off of myself or my husband. Shelley is as awesome as a person can be and I am always telling people about them, trying to convince them that they should go there as well. I can’t give them a great enough review! But don’t take my word for it, go and try them yourself!

I absolutely love Dr. Puzin and his staff. I would recommend them very highly! I have been having a bunch of dental work done, and I don’t feel hesitant like I used to when going to the dentist. I feel comfortable and calm, knowing I am in good hands. Dr. Puzin is so nice, Shelly is awesome, and Diana is a sweetie. I am so happy to have found Dr. Puzin and will never change dentists as long as he is around to take care of my dental needs.

I wonder if it occurred to ‘Amanda’ that her review might have been taken off because she doesn’t have a profile or any other reviews posted? Take a moment and think before accusing someone and posting a negative review.
This review is from a person who is Dr. Puzin’s patient, unlike someone who talks of a horrific experience with him without even meeting him. I always am relaxed in Dr. Puzin’s office. There is no rush to push patients out the door. It is always Dr. Puzin who attends to you and not some other dentist as I have seen in other busier offices. He’s quite talkative while working but I don’t find it a least bit bothersome; it’s entertaining really. As for my teeth I have had nothing more to do than go for regular cleanups and some old fillings redone.
Never had a bad experience with the receptionist in over 5 years. Shelley’s always been sweet.

UPDATE November 2012 — Still going here and still very happy with service here.
I’ve been going to Dr. Puzin’s for past 7– 8 years… mainly for checkups and cleanings. I’ve never had any major dental work here (not needed thankfully). I’m very surprised about the previous review about rudeness and harassment by receptionist. I’ve never had a single problem with this office in all the years I have been a patient. Dr. Puzin is very professional and friendly. Staff always been very professional. The place is modern and very clean. They do not try to push any kind of cosmetic dentistry that you do not ask for. All in all… a good place for dental work. In fact, I am going back for a checkup in 2 weeks.

Dr. Puzin and his wife Shelly have been taking care of my teeth for 17 plus years. Now a month away from my wedding I had them perform the Zoom Whitening and WOW… Great job! Check them out… They are really good people, they have a comfortable office enviroment, and Dr. Puzin is a great Dentist.