3 Little Fish

It wasn’t until we visited the store that my daughter realized that this was a pet store and not a sushi restaurant. I think of that every time I pass this business makes me smile every time.

this is a great little fish shop went with my parents to help them pick out some koi fish for their new pond and was very pleased how helpful they were and knowledgeable! we left happy with even came back a week later to buy more fish and supplies, we highly recommend them to anyone looking to get some beautiful fish, tanks or supplies! Thank you 3 Little Fish!

I had decided that I wanted a 20 gallon long tank with 2 removable dividers. This was not exactly a custom order since I was only purchasing a standard tank with some a few quick drill marks in the rim and requesting 2 glass pieces to be cut to size. I had called both locations (they have another one in Lancaster) and both told me that it would be $ 85 for the tank. So, I went into the store after work on June 19 and spoke with the owner, Francisco. He called the manufacturer to double-​check the price and the turnaround time. Suddenly, the price shot up to $ 130. I wasn’t willing to spend that much, so he gave it to me at the $ 85 price to make the sale – for which I was grateful but should have been wary. It came to about $ 92. Before purchasing, I did make clear that I was moving to Camarillo in 2 weeks time. He said that was no problem, and that the tank would be ready in just 3 days or so, so I bought the aquarium.
I called often and the date kept getting pushed later. Finally, on Friday the 30^th, I called and was informed that Francisco was now out of the country. I explained to the employee handling the phone that I was moving, the tank was a week past its quoted date, and I had been forced to purchase another aquarium because I had to make sure it was properly cycled by moving day. They were very sweet, and told me they understood my frustration but that they couldn’t do anything without Francisco (who would be back Friday). The tank was still nowhere to be found. I continued to call and check, despite the fact that I was now living out of the city. On Friday, (2 weeks in) they told me that my tank was in store but that Francisco would not return until Tuesday. I decided to wait it out and speak to him before driving an hour for a tank I didn’t even need. I left numerous messages with the staff asking that Francisco call me asap.
He didn’t, so I called and explained that I felt I was within my rights to ask for a refund, seeing as the tank was not provided to me remotely within the timeframe provided, especially considering it was a very simple request. I also reiterated that I had moved out of town, and was forced to purchase another tank. He then proceeded to hold a snotty and sarcastic conversation with me for a half hour. Highlights: He would offer me store credit that I couldn’t really use because I was out of town now, or he would charge me a 25% restocking fee and I could have nothing. He did not describe it in such nice terms. We went in circles for a while, until I finally told him that I would stop in the next day with my father (figuring he might just be messing with me because I’m a young woman) to deliberate in person.
I couldn’t make it into the shop the next day. I had called my dad that morning to tell him I wouldn’t be in town, but didn’t speak to him after that phone call. I did make it in the following evening. Francisco wasn’t there, but his sister at the desk called him for me. Francisco told me that my father (whom I do not live with) stopped in the night before and picked up my tank. I was shocked that he would just give my tank to someone who had no financial investment in it and was not authorized to do so without checking with me, especially since I had made it clear that I did not intend on taking it. He was unapologetic and told me to pass the phone to his sister. In the meantime, his mother who was working in the shop told me that I could bring the tank back if I could get it back from my dad because of the mix up. I made the mistake of asking if I would still be charged the 25% restocking fee, after which she called Francisco and asked him what I meant. Apparently, he had made that policy up when he got tired of dealing with me and she was now sticking to it. After going back and forth with them a little more (and I will admit, I did mention that I wanted to avoid having to file a credit dispute or going to court over it), the store got a phone call. The woman explained to me that because of all of the commotion, she had called her husband and secretly placed her cell phone on the desk so he could hear what I was saying. He was now on the store phone and wanted to talk to me. I took it, and he, in no uncertain terms, explained that he was sorry for my trouble but if I did not let this go, he would refund the money to me but would pursue my father for burglary of my tank. Of course, with my tail between my legs, I left the store.
Here’s the thing. I understand store policies, especially with small businesses like this. If they had been apologetic and admitted that things had gone wrong, I would have dropped it and taken my tank to begin with. The problem comes with being treated like I’ve been duped into purchasing something from them, and being forced to follow through with my end of the transaction when they failed on their end. I will never, ever go back – not so much because of the mistakes that were made, but simply because of their horrendous «customer service.»

Been meaning to write a review on this place but keep forgetting. Anyways, I love this shop and the guys who work there and the owner/​manager whos there on Saturdays is beyond helpful. Awesome people. Every time I go into the shop they help me and get me exactly what I need. They know every little detail about anything you have questions about. They are currently remolding and its looking alot better. Goldfish, Koi, Tropical, and a big variety of salt water. They have it all with the knowledge that big chain stores don’t. I go there for all my fish food, fish tank supplies, and even just for advice or to talk about fish. They have all kinds of goldfish food that you can’t find anywhere else, even goldie food from Japan. Good prices. Great staff. Awesome products. I recommend this place to any fish keeper who can make the drive for what they need. 3 Little Fish for best fish store in So-​Cal hahaha no but seriously that place is the best.

This place will NOT stay in business long. Came in and wanted to get a few exotic (NOT feeder) shrimp. Myself, and the person I was with were literally the ONLY people in the store and we were totally ignored the whole time we were there, until I finally had to track someone down. I should have known from the time he rang me up that I was getting flat out screwed, but I wanted the shrimp, nobody else has these kind, and I didn’t care at the time. They pulled one of them out of the filter intake and swore up and down he was fine, but if anything happened, they would help me out. WHAT A LIE! They first told me the red shrimp were $ 2 each but charged me $ 3, but one they pulled off the filter (that they charged me $ 5.99 for, just because he had different markings than the rest) was dead less than 5 minutes after leaving the store, before I even had a chance to get him out of the bag. So we promptly came back to the store and were met with nothing but cocky arrogance and one bull crap excuse after another, and told how I’d have to bring in a sample of the water from my tank, even tho I told him 5,000 times there was nowhere near enough time for me to have gone home to put him in my tank. He was not at all interested in saying one word other than trying to make it look like I had done something wrong even tho only one of the 6 died. I will NEVER return to this place! Quite literally the worst service of any business I have ever been to.

A really outstanding store and experience.
A++++ Francisco the owner is incredibly knowledgeable and very nice. The fish are healthy and the selection continues to grow. I have purchased fish, had an aquarium setup, and currently use the scheduled maintenance. The price of purchasing a new tank with all of the equipment and setup could not be beat. The store is in process of improving the systems in order to stock more fish, and we are really looking forward to adding to our fancy goldfish collection! Check it out!!!

I went back & was more impressed then before. Francisco was knowledgable and friendly. They had some of the prettiest fresh water aquariums I’ve ever seen, which would make most salt water setups look bad. This is a business worth visiting and supporting.