Aaron Brothers Art & Framing

Very helpful with a school art project. They had all the supplies at a reasonable price.
The staff went out of their to help

Best customer service ever! Brandon went above and beyond to make our experience great. Very helpful and excellent quality.

Awful. Awful. Only shop here if you never, ever buy the wrong thing. I bought the wrong art supply item for my son. It had only been about 10 days but I couldn’t find the receipt. I figured they would probably only do store credit which I figured was ok under the circumstances.
Well their answer was 50% store credit. Why 50%? Because they figure I «may have» used a coupon. I told them I didn’t and the answer again was «well we assume you did.» (You know what they say about when you assume anything…) To top it off, the clerk added a snarky comment about the return policy being printed on the back of the receipt. Um, didn’t I just say I couldn’t find the receipt? Ok my bad for not having it — your bad for being a smart ass.
Ok so at the end of the day I hope my whopping $ 33 was worth it because it’s the last you’ll ever get from me. I’m faithful to great service providers and faithful to my personal boycotts too. Word to the wise — Consider whether they value your business as much as your $s before you shop — Aaron Brothers on Bouquet DOES NOT!
Great service = well deserved great review. Shitty service = equally well deserved poor review.

Aaron brothers as a whole and this location just lost my business. I came to Aaron Brothers have a print matted. The print required cutting to make the size it needed to be. I instructed the gentleman that was helping me that the print needed to be trimmed. He told me they had a policy against trimming pictures clearly my photo had a key line and I was asking him to trim it. What kind of framing store has a policy against trimming prints when a customer has clearly indicated that the print needed to be trimmed? I told the gentleman helping me behind the counter that it was okay to trim the print, he continued to tell me they had a policy against trimming prints which I found to be ridiculous. To me my request to trim my print was a basic rudimentary task that any framing shop can do. With an absurd request thrown at me at the very beginning of this transaction I chose to take my print and leave the store. I let the manager Laura know that she had just lost my business and her attitude and response is was apathetical and really she did nothing to speak to me to figure why she had just lost my business. Clearly she doesn’t care as she’s just a evening shift manager at a small chain. This is what most business have come to these days.

Happy to have this store in Scv. Sad we don’t have many options for art supply’s but Aaron’s has a great selection of paints, brushes and canvas. And a surprisingly awesome selection of kids toys and activities!

Less than helpful employees. The frame that I wanted was not I stock, when I asked the employee about it, he looked at the empty space and said «it’s not in stock» …thank you captain obvious.
Didn’t offer to check in the back, look up the inventory on the computer or even call another store.
BUT he did advise me to purchase another frame to take advantage of the buy 1 get 1 for a penny, hold on to the one I don’t want for a couple of weeks and then come back and exchange it when the one I want is in stock.

Buy one frame get the other for a PENNY! I’m sure Amazon is probably a close match when you work out the math — or even better — however, I wanted to frame a poster I got and needed to get the ‘look and feel’ IN PERSON.
Sometimes online shopping just can’t compare in this sense, at least to me, so I came here and mixed and matched some frames and borders until I was a happy camper.
I asked a staff member for some advice on frame sizes and he pointed me in the right direction where I could mix and match different combinations of frames and borders at my leisure. I was content.
Framing can be expensive, especially when having it done professionally. Although I purchased the items myself, it still cost a pretty penny, but I sure do love my poster and was really happy once it was hung up.
Good place to shop and get inspiration, even better when you just want to get the job done ASAP.

Nothing to write home about.
I bought a poster frame today on sale. Good price. Asked the sales girl if she could help me pop the poster in as it was 24×36 and poster was rolled — and she said no because there was a $ 50 fee to do that? Reallllly? On a $ 17 frame?
I’ll Never shop there again. If you’re reading this I hope a 5 min customer service job was worth the loss of a customer.

I’ve bought quite a few frames here, exchanging some that didn’t work once home was not a problem. I recently bought a frame and had them mount my photo with a custom mat with a really quick turn around. I did wait for another customer to finish their purchase but was very happy with Damien who spent alot of time giving some sound suggestions which helped me make my final decision. I have no problem in recommending Aaron Bros but guess more people are pro active in complaining and not for praise.

Have gone here occasionally the last few years primarily for art supplies and sometimes framing for my artwork.
When it comes to Aaron brothers product, they are great on framing products. When it comes to art supplies, I’ll go here if I’m in need of one or two products. If I need to get a lot of art supplies, I’ll make the trip out to Blick, since they specialize in a huge selection of art supplies for relatively low prices.
Customer service is graded too harshly in my opinion. They generally seem to be well staffed, however when they get more than a few customers asking for help, I’m sure it easily backs things up when there’s only two workers. I can’t expect them to have like, 5 workers at one time, or they would be out of business. They may not be the most outgoing staff, but they take care of me. I just took my frame in that I bought yesterday. The glass cracked while putting the art piece. I took it in and the worker sized, replaced, and cleaned the glass for me.

My wife and I have lived here since ’91. In this time we’ve probably gone into Aaron’s Brothers Art & Framing on Bouquet and purchased frames, have had them built probably 25 – 30 frames over the 22 years we’ve been here. One of our framed pictures fell apart a few months or so ago and it’s been sitting by my bedside table on the carpet til I started to try and mend it yesterday. I realized I would need the corner plastic pieces that hold the 45 degree corners together. It’s just a tiny bit of plastic that slides into the grooves on the inside of the wood frame pieces. I walked into Aaron’s yesterday and talked to the manager, showed him the broke pieces. He said that …“yes, that looks like ours but I couldn’t sell them to me… you’ll have to bring the frames in and have us put it back together”. He said «they would covered by the life time warranty that came with the custom made frames». Sooo, today I made another drive over to Aaron’s with the two frames and there was another manager there. Now, these frames are probably 10 – 12 years old. I certainly don’t keep custom frame receipts for 12 years. Does anyone? The manager said that without the receipt I couldn’t prove that I had purchased the frames there and that he wouldn’t honor what the manager told me the day before or take my word that I had indeed bought the frames at Aarons. I explained to him that I had came in to buy the plastic pieces and that other manager had offered up the warranty info even without me showing receipts. He had taken my word that my wife and I had in fact ordered the custom frames from them which we had and even today’s manager said the frames and the corner plastic pieces looked exactly like their work and corner pieces. I’m not sure what was gained by their back and forth… change their story terrible attitudes. But, for the longest time Aaron’s was the only framing place I knew of out here and the only place we used. What’s with a big chain like Aarons’ that feel they can treat customers like this? It wouldn’t have cost them anything to offer up for me to buy the plastic pieces on the first day… OR just go ahead and take and repair the frames even with a minimal charge but, to say to a customer that I couldn’t prove I had bought the frames there and there was no compromise on his stance on this sucks big time. We certainly will be looking for another frame store in the immediate future. These guys just don’t appear to need my business.

I don’t spend my money here anymore. This place is horrible. The employees are blatantly rude to a point that it’s really surprising and shocking. And these people collect a paycheck each week? I too called corporate to let them in on what’s going on here. They don’t get care. Never received a call back.

I’ve only ever bought art supplies here. (bet ya didn’t know they sold those huh?) It wasn’t too pricey. But the price of frames here run pretty high. They have a pretty good selection frame wise, Art wise… not so much. But I didn’t expect much.
Only problem I have ever seen. Is they seem to only have one person working at a time. Which I find odd, and because of this it seems to take forever to check out.

Worker Jo: (Looking up from paperwork) Can I help you?
Me: Yes, I’d like to have these pictures framed.
Worker Jo goes back to paperwork. A minute goes by…
Me: Is this a bad time?
Worker Jo: Well, I have to take care of this and there is only one other person working here, so… yeah.
Awesome. Just awesome.

If you want to go somewhere where no one wants to help you go here! Every time I go there I have to chase down someone just to get «I don’t know» and they point me to the other side of the store with a «maybe over there».

The best place to shop for frames and art supplies. AB has such an amazing variety of supplies. Unique things you will not find anywhere else. Holiday time you are sure to find some great stocking stuffers and fun toys for the kiddos. One bummer… If you need help or someone to check you out it’s a bit hard to find someone.

The Penny sale (going on now!) is amazing. Frames can get pretty pricey so when you can get 2 for the essentially the price of one, then that’s a great deal.
The first time i bought a frame from here, I asked if I could open it and make sure my poster fit. I bought the frame and when I opened it noticed that there were a few scratches and chipped edges. I asked if I could exchange it and they let me just grab another one. No other transaction necessary. That was awesome. The second one I picked out was clean, and my poster fit, so i was set!
I bought my portfolio folders and a few other frames here, and am super satisfied.

I received no help, no greeting, and when I went to ask for help I was just brushed off with a rather hostile look…
I have no idea what happened, as I’ve been there before for their «sale priced» priced frames. I felt like they did not want me there, so I left soon after I had just got in.
Very few times have I felt this going into a store.

I ordered 2 custom frames spending nearly $ 1000. These are frames I could have easily ordered online for ¹⁄₃^rd of the price but didn’t want to deal with the headache of having to join them myself.
It turns out Aaron Brothers doesn’t even own a joining vice and has a custom framer that has absolutely ZERO experience in professional framing.
After reordering the wrong frame, and turning a job that was supposed to be LESS of a headache into a 2 week (and counting) sleepless nightmare, I’m convinced I will never set foot in this joke of a «custom frame» shop again.

Well, I’m not one to buy frames on a regular basis. I don’t need pictures of me to adorn my place, nor do I buy posters on a regular basis to warrant multiple purchases of frames. And when I do put a poster up, it’s usually frameless.
With that said, I bought a limited edition Cake poster for their Unlimited Sunshine Tour last year. Since I have another framed Cake poster that is signed, I felt like I should get this one too. I can be a picky guy, because I don’t want just any frame, if I’m goin to be buying one.
I brought my poster with me so that I could place it up to the frames. Eventually, as I dwindled down my decision to two particular frames, I sat on the floor with my legs crossed trying to make my decision. After two hours had passed by, I was finally noticed — not that I was looking for help or anything — by one of the employees. Sure, she was cute. But this was official serious business here. I’m putting up a Cake poster and, since they’re one of my favorite bands, this needed a delicate procedure in how to go about it.
So, I told her of my dilemma and she seemed to just agree with it. She didn’t lean one way or the other in determining which frame to get. But she did escort me to the aisle where she thought there might be some other alternatives. It was tricky, because the poster is an awkward size, thus making it hard to find the exact same frame size. (In writing this, I’d like to note that they actually do custom framing here, but I wasn’t looking to spend any more than I hae to.) Because of this, the backing had to be of great importance, since we’d be seeing a good amount of it, where the poster doesn’t cover the space.
My review is based on a great selection, and the assistance I got from one of the employees. It was a slow day, and I could care less if I was there long enough for me to re-​grow my beard. Once I disclosed my mission, it became her mission too.
We finally decided to go with a frame, but with a backing from another frame. This is how my complicated (I like to call it «creative») mind works. I thought she wouldn’t go for it, but she was more than willing to accomodate my prima donna deluxe request. We made sure it fit. And once it did, it was sold.
Not to mention she gave me the price of the frame, and not the price of the backing that came from a more expensive frame. I suppose she could’ve added an extra charge. She didn’t, which made the experience all the more cool for me.
Now everytime I see my framed Unlimited Sunshine Tour poster, I think of an experience in which an Aaron’s Brothers salesperson, from the Santa Clarita store, went beyond the call of duty to help me out.
Thier art supply section, by the way, was fully stocked — foam boards, exacto knives, other art utensils, canvas of various sizes, easels, etc. — were sufficient enough to meet the needs of any art student.
It’s hard for me to give 5 stars for anything. I need to be overwhelmed and «knocked off my feet”-impressed. If I could, I’d give this place 4 ½ stars, with the half-​star deduction for it not being perfect. I do have to take into consideration that, while I was there, gas prices had rose $ 2 before I was actually noticed. It didn’t really bother me, but if this is reflective of their customer service in general, someone might be a little concerned about it. Then again, you could always go to them and ask them for help. :)