Hydrex Pest Control

Horrible customer service. Set up appointment to get house sprayed. Nobody ever showed. Called back a day later and spoke with owner. Asked what she could do on pricing seeing as i sat at home for three hours waiting for someone to come spray. Said that there was nothing she could do in the way of a rate decrease. Offered nothing to make me whole or fix the situation. TERRIBLE customer service. And that was the owner. Had she simply offered $ 10 off I would have been happy and it would’ve shown they were trying to earn my business and right their wrong. Would not recommend.

I’m giving 5 stars based on the first time service I received with the office and with the technician, Rossi, that came out today. They were both very informative, very nice and answered my million questions without sounding irritated or bothered. Also their prices are very reasonable. I had a scare and thought I had bed bugs and they did an inspection and were able to tell me they were carpet beatles (still gross, but easier to kill and harmless). So far, happy with the service. Will do another review in 2 months when I see if it worked.

I was sure that I found termites in my home. I saw the wood shavings and even a small funny looking bug with wings go into the hole. I got on line to research termite inspectors and made a appointment with someone for Thursday afternoon. The next day (wed) I thought I would also call another company so I had two quotes .
I called Hydrex pest control and was put on phone with (David) the owner. He asked me a few questions about what I was seeing. After I explained he said let’s get someone out to take a look. He explained that there was a $ 75.00 inspection fee that went toward the treatment if needed and I agreed. I asked if there was anyway that someone could come today since I was already on my way home from LA. He said he would rearrange the schedule and fit me in.
Right on time the inspector (Joe) showed up and I showed him what I found. He took his time and opened up the door frame that I thought the termites where at.
He then called me in and showed me that I did not have a termite problem but instead I had a leak in my shower that was causing water damage.
I wanted to write this review to let you all know that this guy Joe could have told me that I did have termites and I would have believed him because I was sure I did.
The only question on my mind was what is this going to cost. I was glad it was only water damage because that I can fix on my own. I happily paid my $ 75 dollars and thanked Joe for his honesty. Thank you Hydrex and you have a new customer from now on.

I had a serious spider problem in 2001 so I called Hydrex. They spayed inside and out of my house and for the past 12 years I have had no insect problems. Their bimonthly service have kept pesky ants away from my spring and summer BBQ’s. They are very knowledgeable on the hazardous chemicals they are allowed to use by the state and their professionalism in application is superb. My pesky dog and vegetable garden are carefully avoided mainly because the ease of scheduling a spray time to meet my schedule. I have gotten to know most of the workers over the years and all have been wonderful and friendly. I highly recommend this company. Thanks so much, Steve E.

I have had their service for little over a year now — when my husband and I bought our home, it had so many bugs outside that made their way in — house was empty for a while and a wash behind us — it became a home for the pests — they came out and with the first treatment the bugs started going away — have them every other month — very satisfied!

I have been a customer for many years. They have always been professional. They always roll the hose neatly when they are done. On a couple of occasions I forgot to leave my dog inside, they only sprayed the front. I called and they returned to complete the service! I have been very pleased with their service.

Was very happy with Hydrex. Joe came out and showed me what was going on and that my termites were confined to the front porch area. They came out 3 days later and did a great job. Joe again showed me what he was doing and why. Would, and will recommend them.

I have been a Hydrex customer since 1996. I have routine quarterly maintenance and have never had to call them out for an additional treatment. The service people are professional and know what they are doing. They answer all my questions and if I feel there is a problem with a specific insect in the yard, they quickly take care of it. No black widows, no ants, no roaches, no wasps. It’s reassuring to know that my house and yard are bug free. I highly recommend this company.

Unsatisfactory customer service. I’d give this NEGATIVE stars if I could. One of the owners, Chris Hyland acted rudely and unprofessionally when she found out that our unit was burglarized on the last morning of tenting. My boyfriend went on site before I did, and I heard her yelling at him as I was talking to him on the phone… he was talking to me calmly, he wasn’t even talking to her!!! WE were the ones burglarized, her subcontractors knew the tent was slit, yet they still took it down without reporting the burglary or waiting for the police to come. At a homeowners meeting prior to tenting, Chris informed the all the residents of the building that all her «people» that work for her have had background checks and that absolutely no one can enter the building without dying because the fumigation gas would burn through the skin. Well, that wasn’t true, at least not on the last day of tenting. We were ill informed by Chris. Have we heard from the company since? Of course not. The job was done (we hope) and they were paid already. I advise picking another company with a better attitude and manners… and do your own research as to not be misinformed.

I used Hydrex to take care of a rat problem in my attic. I chose them because they were local and were able to come out to my house quickly. The rodent guy they sent was knowledgeable, thorough and got the job done. Hydrex is reasonably priced and they were willing to work with my busy work schedule. They were also discreet as my girlfriend already had the creeps about having things in our attic, so they worked with me to check the traps and take out the little dead bodies when she wasn’t home. Bottom line: they killed the rats!