Michael Kors

I was given a Michael kors purse for Christmas that had a scratch down the front of it with some other type of smudges on the back so I wasn’t going to keep it like that so I went into the Valencia location to exchange it when I walked in a girl named «madeline» greeted me and asked if I needed to exchange something so when I told her the purse I was given had a scratch she asked to see it so she took it out of the bag looked at it and said I could use the conditioned to take it off… It was clearly a scratch, so I told her again it is a scratch she had the NERVE to say «ya Thats not a scratch but ok let me take it back» at that point I honestly wanted to go off on her and didn’t even want the bag or to ever shop there again, they then said I couldn’t just have the same bag, I’d have to pay for it the full price (rather than the sale price I got it at) I’ve never had this type of experience I’ve always been able to exchange and get the same item but undamaged, I wAs so upset and told them what in the store was the amount that I had spent on my bag, the girl with attitude in her tone said «oh there’s nothing right now in the store for that price» In my head I was thinking or everything bad to say and instead just answered with give me store credit. That’s when a young man brought me a sale purse that was about the same price I would just have to pay 30 extra for tax… I’ve never shopped in Michael kors and I never ever will again! Thee worst store ever. And to the black tall guy who stared with a stupid grin at me for 5 minutes as I was being rung up because I said id never come back don’t take your job that serious! Rude rude rude people!

You know how extremely embarrassing it is to spend $ 200+ on a beautiful watch, be told it’s getting wrapped for your mother, receive the box wrapped gorgeously, and giving it to your mom? And as she opens the box to see her gift, IT’S NOT FUCKING IN THE BOX? ARE YOU KIDDING ME? IS THIS HOW MICHAEL KORS SHOWS THEIR CUSTOMER SERVICE? They are SOOO lucky they’re close today for Christmas but thank you, Michael Kors VALENCIA Team, for publicly humiliating me in front of my entire family on Christmas Eve!!! TOO UPSET…

Anytime I come into the Valencia location Terrence the assistant manager is always very helpful and treats us with respect. This store gets 5 stars.

I went into this store today and looked around for quite a while and not one single associate out of at least 5 did not approach my daughter or I. Not a single hello or can I help you find something. We politely walked out and refuse to spend our money in a store where there’s a lack of customer service. This store sucks!

I love this store Jill is amazing. I can bring my daughter in. It’s not a store where they make faces.
Oh great a kids is in here. The staff talks to her.
The sunglasses are a great prices too.

This place is a joke and has 3 ½ stars only because they pay to remove the bad reviews they receive, like mine I will never be going back they have the most rude employees

Very helpful, very polite. I need pins to come out my watch and he did right on the spot.

My name is Gabrielle & I have been shopping at the Michael Kors store in Valencia for the last 2 yrs whether I was in there to brows or purchase something fabulous for an outing or just because, I always felt welcome in the store by all the associates by my 2 favorites are Jill & Terrance… Jill & Terrance were & are very helpful & caring about there customers needs & wants… So I would have to say that my experience in the Michael Kors of Valencia has always & will continue to be a wonderful shopping experience…
Thanks guys Gabrielle

I love this store. The merchandise is awesome and I am always treated with respect by the employees. Had a mishap with pricing once, but the assistant manager Terrence was very helpful in rectifying the situation.

I dont understand the bad reviews. I purchase items there quite often and I am treated very well. They offer water and have found things in the back for me that I didnt see out front. I think the service is great. I only wish they had more product.

Love it! Very nice people that work there! Always willing to help you out! And very good prices! Always have a smile on there faces and are willing to work with with you! I wish I could give it more stars! And they will actually talk with you and help you out unlike some other stores!

I’m honestly surprised at all the bad reviews. Every time my husband & I come into this store we get approached by very helpful, attentive people! Some have even given my kids MK stickers.
Anyways, I called today to see if I could exchange a purse I had due to part of the striping was coming off after not even 3 months. The lady I spoke to said no, not unless I have a receipt. A friend called again for me & asked to speak to the manager. He told us to just go in, bring the purse & he’ll see what he can do. We came in, I brought the purse in with the box & bag. Terrence (sorry if I misspelled it!) greeted me right away & was SO sweet! He pulled out my bag, didn’t even ask for the receipt or for my husband’s acct. info (to pull up our purchase history) & went into the back & came back with a brand new purse. He told me how he usually doesn’t do that, and I was beyond appreciative. He made it happen for me & I was in & out of the store.
I love this MK store & I always come out of there HAPPY. Their customer service has always been excellent! & we will continue to give this store our business.
Terrence!!! You & your employees are amazing, thank you so much again!

I had a fab experience at this location. Everyone greeted me with smiles, they made me feel like I was shopping with my best friends. I recommend this location.

The store is very clean and I always have an enjoyable shopping experience at this location.

Very disappointed with the customer service experience or lack there of at this location. The employees are rude and seriously act like they have something up their ass. I’ve tried to visit this location multiple times to give them a chance but every single time it just gets worse and worse. I will no longer give this store my business. In fact I am willing to drive all the way to Sherman oaks for a better experience with employees that know the true meaning of world class customer service.

I felt the same as Carol D. This store the manager is very rude. I sent my parent to exchange the purse that the sell lady sold me a wronge purse. My dad said, he had to go up and ask someone for help because all the sell people were ignoring him. He ask this black man, if he was working there. The black man with an attitude said, «I the manager».
They did not have a new purse that I wanted, so the give us the display. When my dad ask if he can a box because this is after all Christmas season. The sell lady said OK, but the black manager came up to ask her what do they want. She told him. He said,” negative”. So she did not give us a box.
I very disappointed with the store to let someone who is so mean and so rude to work there as a manager. A manager supposed to be a good example to your employees.
Don’t we were all thought to be nice to elderly? What a shame!
I will never shop here again.

I can’t believe this store has 4 ½ stars. So ridiculous. I have never been treated so rudely like I did today. I bought two perfumes and later came back to return one because I realized I still had a lot at home. When I walked in, there was a taller black man at the counter talking to an Asian lady. It really
seemed like me walking in inconvenienced their personal conversation. I came in with a smile like i always do but I was greatly greeted with their frowns and disinterest. I understand they probably noticed I was returning something but FYI I have spent a lot of money at that store so returning something would not break their personal piggy bank.
Anyway they did not ask how they could help me they just stared at me ! I said «hi I would like to please return the perfume» they stared at me for a few seconds and I said «is that ok?» The black guy just said «mhm». As he is answering me someone walks out of the dressing room and he is all sweet and bubbly to them. At this point he wasn’t just having a bad day, it was personal. I don’t know what his issue is but he acted like his stuff don’t stink. Someone needs to remind this $ 15/​hr employee that if he doesn’t like to deal with people he should get out of the industry. Anyway, MICHAEL KORS is at macys so next time I want to buy a low end name brand purse I will head to macys instead of this store.

At the beginning I was not sure if I was gonna like this location. I’m a great fan of MK store but after being a loyal customer at the MK at the GLENDALE Galleria for couple years… I wasn’t sure… But my first visit was EXCEPTIONAL AND GREAT!!!
As soon as you enter the store you find very friendly people trying to help you, very professional and what I loved the most (at my 1^st visit) was that at not point you feel pressured to buy something…
I was very glad I found one of my favorite stores close to my new home, I was lucky to find John Sese who made all my purchase experience exceptional and plus welcomed me to Santa Clarita. I got some shoes, but felt in love with ones that they didn’t have in my size, and he told me as soon as they have them available he could let me know. And he did so, he made so happy and of course I came to the store again but this time left with more stuff :) and now I call this my new local MK store!!!
I’m very happy I found a stylist like John at this store! John if you are reading this; you rock !!! Thanks for all your help.
Grace Aguilar

I feel bad for my previous reviews and the fact I never did a new one so I’m doing it now. Maybe it was because it was cold… maybe it was because I wasn’t looking my best and felt crabby. but every single time I’ve gone into the store since then everyone there has treated me with such respect!
I am a die hard Michael Kors fan when it comes to ready to wears and all of the SAs have been so helpful with helping me find exactly what I’m looking for. If they don’t have your size or something you are looking for they will always help you locate it, transfer it… whatever!
I’ve been back a lot more times since the first time I’ve went and my experience has been nothing but phenomenal! I really can’t wait to go back to Santa Clarita after I graduate not only cause I get to live rent free for a while but the fact that there is a MK store by me is very comforting!!!

Glad the Valencia Town Center’s game is stepping up… the 661 is definitely on the way to the promise land! Especially since Michael Kors is situated in the newer part of the mall.
Anyway, you can almost find everything that the catalog or website showcases here. There might be that one bangle you’ve been eyeballing that they won’t have in stock but it’s always worth coming in to oogle over all the items you wish you could take home with you right then.
The venue itself is clean, spacious and looks gorgeous when the sunlight is filtering in. Even though not a huge store, I am sure you ladies could spend a good hour here without even realizing it!
Also, the employees here have been great each time I stopped by to «just look». Upon my most recent visit, Lacy was helping me out. She wasn’t overbearing and gave me good feedback when I couldn’t decide what to choose.
Overall a nice MK location and a nice shop to stop to pick up something for yourself or that someone special.