Molly Maid

This is highway robbery!!! I paid 270 for a cleaning today. My townhouse is 3 small bedrooms and 2.5 baths. They cleaned only 1 bedroom and 1.5 baths and the downstairs and kitchen and took 3 HOURS WITH 3 LADIES. I can clean the entire place in less than 2 hours by myself. Of course they stretch it because they charge per person hourly. They did not even clean out the inside of the microwave and left obvious dust on furniture. Not to mention they were SO INCREDIBLY loud! My neighbors even complained about the noise. I’ve never heard anybody be so loud cleaning a shower. will never use them again.

DO NOT USE!!! Complete rip off!!! This company is deceitful. They quoted us one price ($ 40 an hour) to clean our empty not that dirty apartment. Then told us they would call us before they arrived at the apartment. We didn’t hear from them and had to call to find out if they had even cleaned the apartment. They told us they had cleaned it and it took 3 hours. $ 40 an hour at 3 hours would be $ 120 dollars + or — whatever. They ended up charging us $ 240. Claiming it was $ 40 per person per hour and had four people clean the apartment. This does not even make any sense. They did not send us a receipt just told us that they had recorded our call and knew what they had said. Oh really?! What a terrible business. You have no class and no professionalism. I will not recommend you to anyone! DONT USE them!!! Go with anyone else! They are a shameful bait and switch company!!! Disgusting!!! It’s not even about the money! It’s their poor communication skills!!!

I asked for a quote online. I got four calls in a row in the span of 10 minutes until I finally answered my phone. This is ridiculous. I’m going to block their number now.

We too love Molly Maid. The Gals are very nice, speak English and are conscientious.
They do a good job cleaning what the pets mess up [floors, fireplace].

We love Molly Maid. Two words… very professional. Marcelina, the manager, is always very helpful and responsive. The cleaning crews are EXCELLENT. Very neat, very clean, very nice, very thorough, very swift, and VERY hard workers. We’re in our 6^th month and have no complaints.

Very nice service. I’ve used a variety of house cleaning services over the years, and this one is near the top. I think they do a good job balancing what needs to be cleaned with what doesn’t. (I’ve had services that do a good job, but require so many hours to clean that the price would be too high; and other services that skimp so that you hardly feel it was worth it.) They do a good job balancing that to keep the price reasonable. And, they always got the spots off the kitchen floor, not easy with 3 kids!

Not worth $ 90 an hour. I wanted top of the line cleaning and got substandard service. The girls were nice enough but my regular cleaning people do a better job for a quarter of the price.

5 month’s later Molly Maids are still coming every two weeks. The house has never been cleaner, team six Alejandra and Maria are still doing a great job! They already know what to do so I let them do what the do best. When we come home, our house is very clean and it’s a good feeling. With our 3 year old it’s very hard for us to clean as she wants all our attention. So thank you Molly Maids for a great job!

I had them come in to clean the whole house because we have been sick for the past week. Had Alejandra and Maria for 3 hours clean the whole house and they did an awesome job, everything was shiny clean. The floors were squeaky clean, my wife loved it! The price is worth for everything they do so we decided to have them come in every other week to clean. Spoke with Sonia at their office to set it up and was very helpful with the questions I had about my payment.

Three ladies came out for the first cleaning after I called. Only one spoke English and the manager of this MM only speaks heavily accented English so it is difficult to communicate. Anyway, after staying out of their way for 2 hours, I came downstairs to find them leaving. There was a ceramic ornament that had been on my mantle, broken and in pieces on my counter. They apologized and left. My house was clean but not spotlessly so. Then I discovered the big issue — one of them had broken the digital display on the front of my gas range! They had not said anything about it! When I called the manager, she said she would have to talk to the woman and get back to me. She later came out to take a picture and said they would try to find the part and have someone come fix it. Later she told me she could not find the part and that I should call Sears (it’s a Kenmore brand). So, I had to pay the service call and repair fees and I have sent them the receipt and am waiting for a response. The repair was more than the cleaning fee but at this point all I really want is just for them to void out the cleaning charge and leave me alone. On top of that, my husband told me a car full of Molly Maids showed up at our door this morning for a cleaning that we NEVER scheduled. I had made it known to the manager that I was done with their service but perhaps she didn’t understand my English? Their office also keeps calling my cell phone while I am at work and not leaving messages. When I called them, some man with a British accent insisted that no one from his office has been calling me and that I am surely mistaken. Really???
Moral of this story: use Molly Maid at your own risk.

I’m 8.5 months pregnant so I’m in the thick of nesting but I’m also too huge to get down and dirty like I want to. Mom got me a gift certificate for mother’s day for 2 hours of cleaning (which cost $ 150) and I had a two person crew come by to clean up before the holidays. The ladies who arrived were friendly, quiet, and worked fast and efficiently. I had them vacuum, dust, make beds, clean three filthy bathrooms, and sweep and mop several large areas including tile and laminate as well as clean all the surfaces in my kitchen (stove, cabinets, sink, fridge, and dishwasher). This was their regular level of cleaning, not a deep cleaning and they did a fantastic job. All of my fixtures were gleaming, and I could sit back and enjoy. Nothing was broken, the girls arrived on time, and did a great job. Best of all, I knew they were trustworthy when they cleaned they found an expensive pair of earrings I’d thought were lost forever and put them away in my jewelry box without any pomp and circumstance. I plan on calling them again this month to come and nest for me before the baby arrives.