Petersen Dean Roofing & Solar

Suck! Suck! Suck! I referred friends and was promised finders fee and never received it. I made several request, 4 or 5 and got more promises. Yet, 2 years later, I am still promised and still nothing.

Paid for our solar panels in November. Still not up and running and I am getting the run around from the service people. Now I am having to pay my solar loan and my electric bill.

Very pleased with our Peterson Dean solar experience. We’ve been wrestling with the idea of solar power for several years, and I liked what Jim Peterson had to say about what PD was about and how they operated. Our meeting with Alex Darr, the company rep for our area, was very productive, he answered all our questions about the value of solar, the size of our system needs and the probable panel layout on our roof, comparing our current power costs and what we could save with solar, the details of financing, and getting the best value for our dollar with the finance company, and how to get our 30% solar refund claimed on our taxes. Both Alex and Jessica Hermosillo, the project manager, helped us with getting the panel layout changes we requested approved. The permit approval took some time, (a few weeks), but that was waiting on the county. Once the permits were issued, we scheduled an install date a few weeks later. The installation took three days between rain storms, and the installation crew was very personable and informative on how everything was getting installed.
After installation was complete we waited on the county inspector for about three days, and then a few more days for PG&E to approve the transition and permission to operate. So within a week and a half of install, we were operational and following our power generation levels through the Encore Energy app on our iPhones. One final note, it is the winter season, and the actual power output is not at its maximum, its still generating more power than we use in a day.
Thank PD… Thom W.

Not only is this company’s quality of work at the highest levels, their customer service model is what every company in America should strive to be like. Petersen Dean did the roofing on my parent’s new house several years back. The warranty was well past it’s expiration mark. The roof was sustaining some leaks after that period. My mother could not afford to have a roofing company come out and pay for the cost of repairs. We were able to find out from the builder that Petersen Dean Roofing was the contractor used for my parent’s house. I contacted them and explained the situation. Within one week over $ 8,000 of repairs were done at their cost. Although the warranty expired and they had no legal obligation to take care of the repairs, they stood behind their original work and without hesitation took care of everything. Recommending Petersen Dean is a no brainer. Why would anyone ever want to use anyone else. First class company with first class results!

Stay far away from this company! We’ve been victims of the fraudulent sales practices of Petersen Dean Roofing and Solar. The salesman who sold us our solar system completely lied to us and told us that it would cover 80% of our energy needs. We spent $ 13,000 on that system only to find out it only covers 43% of our energy needs. So we went back to the company — their response was that we are welcome to spend another 12K to upgrade the system. Needless to say, we’ll be taking them to court.

So far not so good. They showed up very prepared and professional and that was the extent of it. There were statements mentioned in conversation about rebates, but in actuality they is a 30% tax credits with various value once you complete your taxes.
Let’s move on… They build a team for you. The problem with this is, one hand doesn’t know what the other is doing.
Then there is the sub contractor for the electrical work. The lack of communication with the customer, the sub contractor, and the «Team» is terrible.
The sub contractor has been a nightmare. They affected my neighbors and making a mess and moving there personal property, they made an appointment that I took the day off for and they didn’t show up, they showed up unannounced, they cut a gas line, they cut my drain lines, they got dirt all over my vehicles, and they walk around appearing to be angry as if we caused their mistakes.
Attempting to contact my «Team» about my problems has been a lesson in disrespectful e-​mails, and the managers of those individuals attempts to justify their actions. I’ve made phone calls and sent e-​mails with no response for the management team.
Unfortunately, i’m stuck because I signed a expensive contract with the company and don’t have any confidence in them any more. Be warned.
Vance D

The whole process was painless, even with a last minute change from me. The installation (18 panels on 2^nd story) was done before noon on the day of the work. They also filed all the appropriate paperwork with the city and with Edison. I didn’t see much, if any, difference in pricing from other vendors. Overall, I am very happy with my sun-​provided 35 kwh per day. :-)

I don’t understand why this company spends so much money on advertising when the employees that are supposed to follow up never do. I set up an appointment to receive a call to understand differences are between them and solar city and they never called me back. I was stupid enough to call them back and set up another appointment. Guess what never got a call.

I’m typing this with the free power of the panels I just turned on :) Ok, well not free, yet. Clean power anyway!
I was happy with PD from the beginning to the end. Their prices were competitive and I chose them for their roofing experience, the value I perceived in their offering over others, and the sales process. Matthew Kelly who was my sales rep was knowledgable and not too «salesy» :)
After signing the paperwork I was passed off to Jill Tamaru, the project manager to handle my install. Jill was very helpful and pulled all the pieces together for us. It took just over 1 month from the time I signed the paperwork until the materials were in and the city permit had been approved.
About a week after that the installers were here and the panels were up in about a day and a half. Another crew came a few days later and they did the electrical, it took about 2 weeks and a couple visits but eventually the city inspector approved they sent the paperwork to SDG&E. Josh Haney and his crew were great. On time, polite, efficient.
SDG&E requested a small change to the install and Joshs’ crew were back onsite the next day. Got the permission to operate a few days later (today) and I flipped the switch!
Excited about watching the performance of my investment over the coming weeks and months (and running the A/​C!).

Had them install 21 panels a little over a year ago with Enphase microinverters. They had the best price by far. Doug Hein, who was our salesman was low pressure and answered every question I had. The approval process took two weeks through Orange County, a week later they were on the job and in and out in 1 day. The longest part of the process was getting Edison out to inspect it. But they made it painless from start to finish. There were no surprises or extra charges during the installation process. Our system has outperformed our expectations. My annual bill went from $ 2880 to $ 380. At this pace my packback will be about 6 years. I could not be happier.

Price for the same equipment and installation was much higher than competition. They had to walk away from a job.
Make sure you obtain other estimates.

Roofing and Solar are not without their challenges no matter who you work with. I am very appreciative of the patience, professionalism and knowledge of the Petersen Dean team, from the sales team to the roofing experts to the project manager. I especially want to thank Jill Tamaru for holding it all together even when I started falling apart. I would highly recommend Peterson Dean. The work was done perfectly and we love our new room and solar power.

Giggled like a school kid when I saw my meter sending electricity back to the grid. The whole experience was very professional. I have to say be patient. It’s not an overnight process but a process none the less. In our case it will be so worth it. I would ask for Mathew Kelley directly. He is the man! Everything was completed under budget and on time. A long time. Like when you are waiting for Christmas. We are very happy with everything.

Don’t be fooled by lack of power generation in winter. Now only generating 8 to 10kwh per day vs 20 to 24 in summer. I racked uo $ 180 in credits with Edison and now eating into it.. Days are 4 hours of less sunlight plus cloudy and overcast days are kwh generation killers…

We just had our roof replaced after 24 years of service. The estimator was prompt and very professional. This property is our vacation home and has a very steep slope so it was no easy job. Petersen dean took care of everything for us as we don’t live there full time. Jason kept us in the loop and the new grand sequoia roof is simply beautiful

These guys are rude. After waiting for someone to talk to for 15min. One of the rudest persons I have ever talked to just started going on and on not answering my questions of how much? Easy to answer right? Not for Peterson 30 minutes later no price and a promise to send an email which I still haven’t received. They suckered just a bunch of used car sales men.

Don’t understand why, but i can’t locate my previous review so here’s an update on my roof… Roof is done and looks awesome and I can’t say enough about the professionalism of the team that handled the job. Courteous, informative, prompt and left the construction clean as a whistle when they finished the job! Can’t wait for phase 2 with the installatiion of my solar. Thanks Jim Petersen, your team nailed it.

Just purchased solar from Petersen Dean. Great value, quality products and professional installation. The highlight, besides no electric bill, was the customer service. My project manager (Jill) is absolutley amazing. Helpful in every way and made the process fun.
If I had another roof I’d do it again!

Was looking to use them for solar but around July 2014 they increased their Power Saver preconfigured packages by 15%. I called but they had no reason just they went up. Which is odd when prices overall are decreasing for solar.

Great company to work with. From the first call to the final inspection everything went well. Payment options were outstanding and I wasn’t looking for financing.
I have a new roof to be proud of.