Runners Lane

I am just starting my running journey but I knew from previous experience that I needed a specific kind of shoe because of the way I run. I walked in and was greeted by Win and what I appreciated most about her is she didn’t jump on me as a sales person. She let me breathe offering help. Of course I knew I wanted expert opinion so I told her my situation and she was so amazing. She evaluated my feet and didn’t just tell me what to buy but took the time to break down and show me in detail why I needed what she was showing me. I tried on two pairs and one more expensive than the other I liked the feel of the more expensive one but knew that the support in the other was what I needed. Win told me that although one felt better at first that the ones with the more support would benefit me in reaching my goals and again explained why. She was so kind so amazing and she was so helpful. I ended up with a great pair of shoes and I am so excited to get back to running. I highly recommend this place. Running requires great shoes that you can’t buy just anywhere. You have to invest in yourself to maintain a healthy body. Their prices fall in line with all prices I have checked and will always buy my running gear here from now on!

Great customer service. They know how to find a shoe that is just right for you. You can buy cheaper shoes elsewhere but for great high end running shoes, this place can’t be beat!

They are great in everything, and I love how they analyze your gait to get shoes perfect for you, but they are too pricy. Everything is expensive, you can often find better deals elsewhere.

I had stopped this place because I was visiting and forgot my shoes at home. Great place to get hooked up with some running shoes! The staff was friendly and helpful as they asked me questions to ensure I would get into the right shoes! Worth stopping by if your in town like I was!

When I decided to get serious about running 2.5 years ago, this was my first stop. I was told that it was imperative that you go to a store that can analyze your gait as well as provide the best shoes for your particular running style. I have continued to go to RL for my running shoes, socks, etc. and have enjoyed becoming part of their free running activities. The owner and her staff are so supportive and go out of their way to make sure people learn to love and continue to love the wonderful sport of running (or walking). Thursday 5:30 p.m. Fun Runs, Saturday 7:00 a.m. Marathon Training Runs are free and happen every week, rain or shine. For the summer there is Mud Run Training on Monday’s and, my new favorite, Trail Running on Tuesdays. Because of this store and Team Runner’s Lane, I’m training for my first half marathon in November!

This store is perfect for when you need to buy a good set of running shoes and are looking for a pair that fits you perfectly. The staff is very knowledgeable about running and picking out the best shoe for your running style and foot size. It seems like everyone in there is a fitness/​running enthusiast so they are all experienced and understand what each customer needs.
The staff will help you choose the best shoe and are far more informed than the typical salesperson at Foot Locker or similar stores. They have a treadmill in the store so they can watch you run, just to see how your feet move and land when jogging. It definitely makes a difference when picking out the appropriate shoe. I have bought my last 2 pairs of running shoes there and when it’s time for the next ones, I will likely come back here again.
I can say that my last visit was a little less than stellar. I was looking for some insoles for my running shoes but their inventory was limited that day. The salesperson told me I could buy a larger size and cut them to fit my foot/​shoe. He stated the material of the insole was made for that. I bought them but when I got home, I didn’t feel great about cutting up the insole, hoping it would fit correctly in my shoe, so I ended up taking it back. I got a full refund so there were no issues there. Everyone was friendly so I wasn’t upset about the experience or anything, but I suppose I have come to expect more when I come here. However, no permanent damage done to this customer. I can still easily recommend this store.

This place is great. Very helpful and friendly staff. I’ve talked with a few of the people who work there and they were able to recommend shoes for me that worked out so well. They actually care about their costumers and give genuine recommendations to fit your needs, they ask about races that you have coming up as well, I’m so happy to have a store like this in town

Great spot to get a good pair of running shoes! They did an assessment of my stride and they gave me 3 pair of shoes to try on. I ended up going with a pretty pair of Asics. I LOVE them! I asked to purchase insoles as well and they wouldn’t let me. Most stores would TRY to up sell but they did not and suggested I try the shoes without insoles first. They were correct. I didn’t need them!
I will definitely return for my next pair!

Awesome service. I go back to places with great service, even if the selection isn’t as vast as I’d like. I got shoes that I wasn’t in love with because I needed them right away and the only color schemes that they seem to have here are NEON. LOTS of NEON. EVERY COLOR OF NEON!!! Their diagnostic of your step pattern was helpful for me to see what my foot does when I’m running. The shoes I got fit great and I’m looking forward to putting them to the test next week, even though I’ll be GLOWING. Guess it’s good if I want to run at night.

Runners Lane is a great company, this is the only store I go to for my running shoes.
Nice staff here and very good at what they do. Thank You

Awesome store. Very helpful and friendly people who are knowledgeable about finding the right shoes for all types of runners.

I bought my first pair of running shoes at runners Lane about two weeks ago. I had a problem with one of the shoes and had no problem exchanging it for another. The new ones I got tho were defective.
They were very kind and ordered me a new pair to replace them. That being said I am not really happy with the shoes that I got. I’m not going to say nothing to them though because they have this return policy that is not very customer service friendly. No refunds apparently. Of course it’s wasn’t told to me when I checked out the first time when I asked what the return policy was. I was told «30 days you can return them.» Nothing was mentioned about an exchange only no refunds. In my opinion any business that does not leave a customer at 100% satisfied has failed. They’re missing something at this point because a customer is been forced to pick something else. And in my size they were only two shoes that were available and neither of them have worked for me, but I have to stick with the shoes that I’ve got because otherwise I have a store credit but I can’t use. I can’t buy running shoes somewhere else because I got money tied up at runners Lane.
If they had a good return policy I would definitely have given them a five out of five but I’m giving them a four for this very reason. I’m stuck with something I don’t really want and there’s nothing I can do about it. I am hoping that as I wear the shoes, run in them, and walk in them that they will break down a little bit and be more comfortable.
That being said I was helped by a very nice young man named TJ. He went out of his way to take care of me while I was in the store.
In my attempt to support Christian business I’m afraid I shot myself in the foot. No pun intended.

I am not sure how to feel about this store. I went there two times to look for running socks and a variety of running shoes and clothing but the store is really small and when I asked for help in running sock and gummies for long distance running they pretty much gave me this attitude and tone of voice where they looked annoyed by my questions. As a new runner I would like a running store that embraces and helps new runners.

Great staff! TJ was very patient with both my
wife and daughter. Used slow motion camera on treadmill to show how feet hit the ground as they ran.
Very friendly and great selection.

Love this store! Only place I buy my shoes, despite being a decent drive away from me, and I could probably buy Amazon for cheaper, but the salespeople are fantastic! Totally worth it. (Plus don’t have to wait for shipping!)
Like someone else said, they know shoes. They know running. They know the community. Support your local business! Especially the ones that deserve it.

This place is the only place to come get shoes for running, walking, or the gym. They are so super friendly & incredibly helpful. The best part is that they listen to you! You tell them what issues you might have with shoes & they always seem to know what you should try & get. They keep your purchases on record so that when you wear out your shoes they know what you bought last & can help you find comparable shoes or the newest model of that shoe — which is great because sometimes I draw a blank on the model of the last pair I purchased.
I will never buy tennis shoes for the gym from anywhere but here.

Great local shop. They know the community, they know running, and they’ll hook you up with shoes that fit … and are RIGHT for you.
I’ve bought several pairs of shoes here for myself and the family. Highly recommended for personal service.

Walkers rejoice! Runners Lane staff is welcoming & helpful to walkers and nonathletic people too. No «super-​jock» snobby attitude here.
I’m a 55+ overweight woman who likes walking and, in the 7 years I’ve been getting my shoes from Runners Lane, I’ve always found the staff very helpful. With their encouragement, I’ve even exceeded my walking expectations and actually finished marathons (walking blister-​free).
Also, my husband, whose on his feet all day, gets his «work shoes» here.

Horrible customer service! My mom, girlfriend, and I bought 4 pairs of shoes here. Kyle, the store manager, spent almost 2 hours with us measuring our feet, putting us on a video taped treadmill to evaluate our gait, and then brought out shoes that, based off of his «expertise», he recommended. NONE of the shoes fit!
My girlfriend, who runs everyday, naturally noticed first because she got really bad blisters and ripped a toe nail. My mom and I are not as physically active and didn’t try the shoes until past the return/​exchange policy. Our shoes were only worn once and it was obvious because the shoes were in practically new condition. My mom suffered a blister the size of a golf ball on her big toe, back pain, and the sides of her feet had the skin peeled off. I had 7 very painful blisters and because I was on a trip far away from home, had to just deal with the pain.
When we went back to return the shoes we talked to Gio, the assistant store manager, and he was very nice and polite, but said he couldn’t do anything. Then when we asked to talk to the owner, Flo, he said she is almost never in the store and we can try to email her to schedule an appointment. But wait… who is this woman walking around that looks a lot like the Flo that we’ve seen there before? What do you know?! Flo has been IN the store the ENTIRE time we were there and Gio, the lying assistant manager, tried to tell us to email her to schedule a meeting! I couldn’t believe him!
Flo came out and would not take the shoes back. She explained how she would lose money if she took them back so she’s not doing that. Apparently it is only okay for the customer to lose almost $ 500 in useless shoes that don’t fit as a result of the store’s poorly trained manager.
Had we have been treated well, not lied to, and taken care of because they inaccurately measured our feet, we would have spent thousands of more dollars there within the next year or so, not to mention referrals, but Flo and her staff are not running their business with longevity in mind.
STAY AWAY! They are not trained properly to get people the correct shoes. There are plenty of other athletic stores that can accurately measure your feet, are knowledgeable of the product they sell, and will support you as a customer.

This place is the only place to go for running shoes. The customer service is worth paying a little bit more. Once years ago I got a pair of Brooks that was giving me a blister on my ankle and they exchanged them even after I ran in them for a week. I have gone to Top to Top in Santa Monica and I paid just as much without the customer service. Go to Runner’s Lane, it’s worth the drive.
*they no longer accept checks*