The Home Depot

With the tile ship-​to-​store order behind me, I wanted to say that this store has improved it’s customer service in my more recent experiences. I have had two other ship-​to-​store orders come in without incident, probably because they did not involve something fragile like porcelain tile. They had gone out of their way to try and get me a set of sink base cabinets that they showed in their inventory, but when they checked the stock, it seemed that a few non-​sink bases were received under the wrong part number. They ended up not being in stock anywhere else and the only way I could get them would be online and pay $ 100 in shipping. The manager was able to see all the appliance orders I had made from them in the last 6 months, and since I was a «valuable customer» she was willing to give me $ 100 store credit to outweigh the shipping cost of ordering online. I ended up just getting the regular base cabinets in stock, and removing the drawer and changing the drawer face to a tilt out, but I appreciated all the communication I had with them about the cabinets. Now it’s time for another tiling job downstairs, so I went to the store yesterday to get more tile that was in stock. There was only one employee in tile and he was helping another customer but he took the time to ask me if I need anything and I told him I needed some tile boxes brought down from the top racks above. He told me he was doing the same thing for the other customer and was able to help both of us at the same time and loaded the tile boxes on the cart for me. As someone who does A LOT of home improvement and for HD Newell being THE closest store to me, I am ready to put the broken tile order fiasco behind me and say that this store is growing on me. Keep it up!

Home Depot sucks! Called to find out if they carried something was on hold for 20 minutes then got hung up on!
Bad customer service!!!

Carpet/​flooring. Don’t do it!!! Night fruckinmare. Carpet is bait and switch .Sub par crap quality and diff color showed up Twice to our house. 2 weeks apart. Even the installers were like ??? Beware. You don’t get what you order. KEEP YOUR ORIGINAL SWATCH to compare what arrives on the truck 3 months later no resolve. No one can figure anything no higher management decision makers to resolve true issues. Avoid !!!

Can I do a half star please! The customer service here is astonishingly lacking. There are plenty of associates working, though no one responds to customer service pages.

I give them two stars only because some of the employees are courteous in the more entry levels positions of the store (i.e cashiers, stock people). Expectations should be low in general for a «big box» retail store whose primary focus is on maximixing shareholder and executive wealth. An operations manager, Nick Eshagh, was impressively unhelpful and lacking in construction accumen. Perhaps it should be a rule that when a customer asks to speak to a manager that a sales manager should be the first choice. Without questions customer service is better as Lowe’s. HomeDepot employs the Wal-​Mart mehod of store growth and operation which is to hire cheap labor and purchase cheap products and provide as little service as possible.

This is a great location. It is my favorite one in Santa Clarita. The Golden Triangle is crap. It’s much smaller and never has what I need. I just moved here back in June and we have had to make many trips to and from for new home supplies, upgrades/​fixes, etc. I always have a good shopping experience & usually find whatever I’m looking for with & without the help of staff. One time we purchased a bunch of paint and needed help with promo coupons. The supervisor Raychelle was super sweet & helpful.

Now I get that Home Depot is pretty much «Find It Yourself» Depot since finding an employee is next to impossible but when I find one at the customer service desk that is more interested in chit chatting with her coworkers than talking to me the customer thats a problem. Then I find another employee that I ask «where is hardware?» and get an «I dunno»…that’s even crappy for you Home Depot

Horrible customer service. Been standing in line for 40 minutes. 5 people have been at the customer service desk and not one person has helped us, or even acknowledged us. We called saying we have an order to pick up and told the lady we would be there in 15 minutes and she is no where to be found. Meanwhile, while watching and observing, one employee would keep saying «I don’t know how to do this» while being left alone to fend for herself. Figure it out Home Depot.

Incredible customer service!
I found a beautiful fence design online. Joe at the pro desk helped me dissect the photo and order the proper components to bring it to life. This process took over an hour because of all the extensive research! I’m very thankful to Joe for his help. I will post photos of the completed project when I am done. Joe has made me a Home Depot customer for life.
Art

Pretty tired of coming here and hearing, «sorry out of stock.» I very much prefer Home Depot to Loews but not this location. There’s a Loews down the street that never seems to be out of stock. So my update: Just got to Loews. Not only did they have it in stock, but it was regular price $ 79 less.

Wider and larger than Lowe’s, this is the big poppa of all DIY. FREE WIFI while doing this review. They have the big selection of hardware. Associates are helpful. If you’re looking for something for gardening. Home or auto improvement, this store doesn’t disappoint. The store is fully air conditioned. Check it out!

Big parking lot, plenty of parking. Strange entrances, one big dip on new hall ranch road, and a small entrance off rye canyon. There’s usually a hot dog vendor during regular daytime hours… But you can go to the jack in the box at the end of the shopping center. The store has plenty of stuff for all your home repairs and projects. Wood, plumbing, concrete, walls, flowers and plants, electrical, lighting, paint, patio furniture, housewares, appliances, kitchen, flooring, roofing, car and TV stuff, etc. you name it, the probably have it. Prices are a little less than their other national competitor, just a couple miles away. The only problem I see is that some customers open up the packages and they usually don’t order any new stock until the open packages are sold first.

Not sure all the complaints about this location. I go there about 3 times a week and have nothing but excellent customer service. Staff is always so friendly. I love this location since its rarely busy.
Sure it does seem understaffed at times but what do you expect when the location barely gets any traffic compared to the other locations in the area.

Pathetic customer service. Never apply for a credit card here, they will do the entire credit card application process every time you use the card at checkout. Mind you, it takes more than 30 mins at check out.
Also it will be very difficult to find a helper at the store and none of the checkout counters will be operated at any time in the day. They send everybody to self checkout. Too much for a store of this kind.

I went into HomeDepot aka RipOffDepot to get a price on tile. The price of the tile was a little high, but they totally blew it on demo of existing tile and installation of the new tile. They wanted to charge me $ 8500 to demo and install the new tile. Add the price of the new tile ($ 6500) to the install price and it comes to $ 14,500!!! WTF HomeDepot are you serious???
Will take my business elsewhere…

Paint Section: I just now left this location after some clueless young kid behind the paint counter told me my paint didn’t exist there. I knew he was wrong. He insisted by saying «It’s not coming up.» He looked like he was still in HS and seemed to not be ready for this position. I went to the location on Golden Triangle. MUCH better service. I walked out with my color within 10 min. That was sooooo unnecessary. I mean come on!

I spend a lot of money here doing my home improvement projects and was very irritated on how i was treated the last time in. I went in to purchase 3 toilets and just needed someone to pull them down from the rafters. Could not find anyone and they were very unhelpful. I finally said if someone can’t help me i will just go down to Loews. Well, that was what i did and got great service. The funny thing was that the guy that helped me at Loews said he was stolen from home depot. Looks like Loews does a great job of stealing away the good employees from Home Depot.

Needed to purchase something but I was definitely on a tight schedule so I ordered it online for pick up. Associate was on the phone helping with another order and another guy was waiting on the other side for help as well. I only had about 15 minutes to spare and I waited for awhile until being acknowledged. No «I’ll be with you in just a minute.» No «sorry about that wait.» I expressed I was in a rush and she still didn’t even try to speed to. Made it to my next appointment after running out the store and driving across the valley albeit not at a leisurely pace.

I gave this location an extra star for always having items in stock that I cannot find at other locations. Who ever is doing their inventory management here is on point and should train the other stores.
I’ll come to Home Depot if their competitor does not have what I’m looking for. Home depot has rare tools that most other hardware stores don’t normally carry.
Home Depot has a contractor feel to it. I’m your typical DIY guy that likes to make upgrades on my home. I prefer Lowe’s where they have the same items as Home Depot but set up like a showroom and have significantly more customer service men/​women walking around.
Home Depot is known to have limited number of people on the floor and when you do find someone, you have to stand in line waiting to ask your question. I believe Home Depot’s strategy is to appeal to those who already know exactly what we need to do versus those that need some guidance. This way they can employ less people. Just my two cents.
Price wise, Home Depot may be cheaper just a tad bit on some items. For tools, go to Harbor Freight first.
There is plenty of parking in the lot and some of the spaces are specifically marked for bigger trucks to give them more space to maneuver larger objects.

Just OK, Lowes has better stuff, geared more towards home owners, this Home Depot seems to cater more towards contractors with their items.
Paint department was really busy and the lady looked overwhelmed, they seem to take longer than they should to mix the paint and don’t really look happy about doing it. One time I did the color match and asked to have it in Eggshell, the guy matched the color and then told me he did it in Satin anyways. I guess I should have asked him to re do it because it just turned out too shiny :(And don’t get me started on the Paint-​and-​primer hogwash they try to upsell you on. Dunn Edwards paint is way better, requires less coats, hides way better and is more durable, although pricy.
I’ll keep coming back sometimes because it’s closer to my house than Lowes, I just won’t expect too much.