Travelodge of Santa Clarita

Appalling!!! I made reservations for a guaranteed, no refund room on 2−11−16 only to find after driving 30 minutes out of my way that the Manager said no credit cards, although he took my credit card over the phone. He said ‘cash only’ when I asked why he had taken my credit info over the phone and upon arrival he demanded cash, he looked at us and said, «too bad, I just cancelled your reservation» and said he was completely full. I offered him cash as he demanded only too be told that it was too late. We were tired from driving and had no where else to go since all vicinity hotels we had called were booked. I was extremely appalled, he was so rude & I believe he made this personal judgment call based on race/​ethnicity. He was extremely offensive & prejudicial. Nobody deserves to be berated, offended, and discriminated against… beyond belief and very disappointing indeed!

I wouldn’t even give this place one star! Worst service ever! The stupid lady at the front desk was so rude! I was In town with my sister and wanted to see my mom after 5 years! I was explains to the front desk lady my story! She wasn’t stayin in the room she was just visiting us before work… and all she could do was point at the sign that said «no vistors» after 5 years of not seeing my mom I should have the right to let her in my hotel room that was highly over priced for 45 mins! Before she even gave me the key I kindly asked her if i could have one person up there for 30 mins. In mins of the conversation she went off about if could have someone come up. She became mad and said that we should be kicked out immediately and the police would 86 us… I only asked a fuckin question before I was rudely threatened. So after that happened I said fine I’ll take my money somewhere else. She also took forever to void my money from the room. I told her that the money was not back on my card yet. And she simply shrugged her shoulders and didn’t care and was telling me goodbye. She was belittleing me and my sister and I would recommend that nobody ever goes to this place ever!!! I told her I would be gettin on Unilocal she said «go ahead nobody goes on their» little does she know everybody does! I DONT TEMEBER HER NAME! The money wouldn’t come back on my card in time so I had to sleep in my car last night! Freezing in the rain

BEWARE!
My husband and I were denied check-​in to our prepaid room. Before being shipped out of state on orders, we drove up north to say farewell to our friends in Piru. Rachel, the front desk clerk, denied us accommodations because my military ID wasn’t enough for her (for a room already paid for). She bullied us out of the door while telling us to use «proper grammar», as we were trying to get her name and the name of her supervisor. Never been treated this badly by anyone ever, we stayed at the courtyard Marriott a few miles away, where they welcome military families.
We tried to contact the customer service, and got the standard «we are sorry you feel this way, call
to resolve» answer.
Stay anywhere else but here! (Hope my grammar was proper enough to write this review)

I’ve been here several times and I’d not bad rooms but last time they’d only 1 room available with 2 queen beds, so I took it. It was room num. 229, HORRIBLE!!!Idk if I want to come back until they get their responsibilities for their rooms and cleaning service. Even it’s cheap but if I’m paying money I want to enjoy my stay.
The most horrible thing I was found was heater screen, it was unbelievable dirty and dusty. I’m gonna post pict what I found else.
And by the way, the internet paper they gave me to sign up didn’t work. Horrible internet service.(((

The check-​in is at 3 PM, yet when I walked upstairs to my room after checking in just after 4 PM, the room hadn’t been cleaned yet. I was kicked out by the maid and had to wait in the lobby for her to finish. When I got to my room, the toilet was making all sorts of noises even though the stopper was down. I tried to notify the front desk the next morning around 7:15 or so, but nobody was there, with the windows on the front desk shut. I came back that evening and told them about it and they said they’d send someone the following day, which never happened. Furthermore, a lot of outlets were not working, so I had to unplug a light in order to use a computer. The bed was pretty nice, though.

This was a horrible hotel to stay at. The hotel itself wasn’t bad, it was the staff that was horrible. My husband spent the day at Magic Mountain and called while at the park to let them know that they will be a late check-​in. The woman at the front desk said «OK, thanks… bye» My husband said «Don’t you want my name so you know that I will be a late check-​in?» She replied «Oh, yeah» When my husband checked in at 11pm, the Night Auditor was extremely rude and didn’t explain where the room was, tell him about the continental breakfast hours, the wi-​fi username or password or even tell him where the room was. He flung the hotel key at him and said «Your room # is ?» My husband then asked «Can you tell me how to get to the room?» The next day he called down to the front desk to get wi-​fi username and password and the front desk agent interrupted him while he was asking a question, then proceeded to hang up on him. He called back and said «You hung up on me before answering my question.» She did apologize and gave him the information. When he went down to check out the breakfast, it was over. There was a sign that said «Breakfast is served between 5:45am-7:45am. REALLY!!! Who wakes up at 5:45am to have breakfast on a Saturday morning for breakfast! He then went to check out of the hotel and the front desk agent gave him a yellow paper (the one that they made him fill out when he checked in… He had to fill out all his information on a yellow pad that he already filled out when he made the reservation online. When he asked why he had to do it again, their answer was «Because». While talking to the front desk agent about his stay, she got a phone call, started talking to the person on the phone for 5 mins and then put her hand up at my husband to say «Hold on, I am on the phone» When I called to complain to the manager on duty, Sandy or Cindy (I couldn’t understand what she said)… today, Sunday Oct. 11, she didn’t listen to anything that I had to say. She told me «Well, we noted that your husband complained about filling out the paperwork.» Then she started to yell at me on the phone and then hung up on me. I have been in the hotel business for over 15 years and I have NEVER hung up on a guest. That is a huge NO-​NO in the business. If I did what these front desk agents, the Night Auditor and the Manager on Duty did to any customer, I would get fired. I can tell you now that I have stayed at many Travelodge’s in the past, but after this experience, I WILL NOT AGAIN. I WILL TELL ALL MY FRIENDS AND FAMILY THAT THIS HOTEL IS THE WORST HOTEL AND HAS THE WORST STAFF WHO TREATS THEIR CUSTOMERS LIKE TRASH. SANTA CLARITA TRAVELODGE YOU ARE PUTTING THE TRAVELODGE NAME IN THE GUTTER AND YOU, MR. PATEL, THE GENERAL MANAGER NEED TO MAKE SOME CHANGES AND SEND YOUR STAFF TO TRAINING, BECAUSE IF THIS IS THE WAY THEY ACT TOWARD CUSTOMERS, I AM SURPRISED YOU ARE STILL IN BUSINESS.

We stayed here 2 nights in the middle of the week in September. The room was spacious (king bed) and clean. Fridge in the room, microwave in the lobby, and a pool and spa below (I didn’t have time to check that out though. Looked good from above). Fast free wi-​fi and a big flat screen TV with directTV
The staff was nice but they only gave us ½ hour of late stay when we needed it then immediately knocked on the door at 11:30 (c/​o is at 11am) and also called shooing us out basically.
The breakfast is okay but lacking. Waffles, tiny muffins, bread for toast, red delicious apples and sugary cereal. The first morning I didn’t get down there until 8:30am (breakfast ends at 9) and they were all but out of coffee (and tiny muffins, and milk) and refused to make more for me. I would have made some in the room but they didn’t provide the actual coffee for the maker. Probably an oversight.
I would stay again but go out for breakfast.

I am traveling with friends for a fun week at six flags, went to check in at this hotel and walked up to the front desk with absolutely no greeting from the front desk rep. I gave her my name and my credit card, aaa card and Id and I asked if there were any additional deposits or charges besides the room. She looked at me dumbfounded and said «Ugh yes» I told her I didn’t realize, but it’s alright, I don’t mind.
She continued back and said «well you need to read the policy next time you book online» I said I’m sorry I did not book online, and there isn’t any reason to be rude I have the money, go ahead.
She then handed me all of my cards back, and said «I’m not doing this today (like I have given her an issue before) you need to leave, you are not welcome to stay here»
I said are you kidding, I need the room. She told me to get out.
I left and called the company I booked the hotel through to file a complaint. So I was in the hotel parking lot for a while, as we pulled out of the spot and passed by the front desk, the lady was in the window flipping me off with some man. I rolled my window done and said are you serious ?
I would highly discourage anyone being persuaded by price or convenience to stay here. They are very unprofessional.

Horrible front staff. Even worse customer service. HORRIBLE HORRIBLE HORRIBLE EVERYTHING. Don’t stay here if you value your money. You’re better off sleeping in your car.

WORST EVER! They will charge you hidden fees without telling you!
This place does not allow ANY visitors of any kind and they will take any opportunity to charge you hidden fees. God forbid my dad knocked on my door to pick me up to visit Vasquez Rocks. I was charged huge fees and yelled at by the front desk lady. Even after leaving they were bad mouthing us like criminals.
The staff is EXTREMELY RUDE and will find a way to charge you hidden fees too. Good luck.

If I could give zero starts I would. Horrible customer service. Do not stay here. The front desk lady is the worst human being I have ever met! They also harassed me while I stayed there and they try and rip u off by stealing money from you. They charged my credit card $ 50 dollars with out informing me and when I did nothing wrong. Do not stay there ever!

This place is in desperate need of renovations. Of the rooms and staff. 1 of our keys didn’t work and front desk didn’t ask for identification before fixing it. I could have asked for a key to ANY room and would have been given it. That’s a scary thought. Outdated, old, smelly, broke down barely scratches the surface. The wall where the shower head is has broken. The ceiling is cracked and has a really horrible plaster job. Front door to the room does not close right. You can see right inside the room even with the deadbolt on. Bathroom door does not close all the way. You can see in the bathroom when it’s closed. Room smells musty. Pillows are thinner then pancakes. Glad we brought our own. Don’t waste your time or money here.

This place is great. Not sure what others are complaining about. Because it’s an older hotel, they still have smoking rooms. We got a non smoking king and the room, hallways, and lobby are immaculate. Wasn’t sure what to expect because I booked through the Six Flags website. Got two nights in a weekend and two park admission tickets for $ 295. Throw in great wifi and continental breakfast, this was definitely worth the stay. No bad odors at all. I’ll post pics. Sandy who checked us in was awesome as well. Offered some great advice on the area.

Highly unfriendly staff, i.e. staff that are most unfriendly. Owners that live in hotel and make rude people blush, i.e. the owners of this hotel tend to be a bit rude and unfriendly.
The hotel (it’s a motel with a push-​up bra at best) has a lock on location, so complain away…
They.Do.Not.Care.

DO NOT GO HERE! If I could give no stars I would. My dad and I came here for Magic Mountain on my birthday and we left for a different hotel within 30 min. Everything about it sucked!

DO NOT go here. DO NOT let the outside or the lobby fool you. I came here with my parents in desperate need of finding a place to stay. When first entering the place, I thought the parking lot looked nice, the lobby looks pretty but omg, once you get passed that lobby its DISGUSTING. The hall walls smelled like piss and there was stains everywhere. Also upon walking to my room I saw some dude open his door for some girl who and the man was obviously smoking in his room & mind you the floor we requested was non smoking.
Once entered the room, it was hot stuffy and again smelled like piss. The AC did not even work. So my nights sleep was terrible.
Overall. This place sucks and not worth the money also, I felt unsafe.

Not the best stay in the world. But i believe the one thing that attracts you is the price per night. And due to us being a large group that rented out the whole Travelodge that night till the morning.
When i walked in to the room, they had to give us a smokers room, which I. Wasnt too thrilled with. And we had to put the AC, throughout the whole night just to have the smoke effect to go away.
When you turn on the shower, it just made this loud noise, not too sure what was up with that, not too happy with that. But just wished it didnt have the dungeon effect throughout the entire hotel.

Great experience all around. Staff was friendly and helpful, clean room, linens, the hallway even smells fresh!!! The room was great for a Valentine’s weekend getaway.
The only things I had problems with are parking as the parking lot fills up quickly at night, and the continental breakfast has little to no food for a diabetic.
Overall I would stay here again!!!

Well by the looks of it, other people had the same experience I had. I have never dealt with such poor management and customer service. The lady at the counter was beyond rude and had an attitude like no other. She refused my reservation because I questioned her about charges she declined to mention at check-​in. When I asked to speak to her Manger, that’s when things took a turn for the worse. Customers walking through the lobby could hear her yelling and arguing with me, then the husband came out. Rather than defusing the situation, he himself joined in the argument. I would not recommend this place to my worst enemy. It is no coincidence that complete strangers share the same experience with this hotel. Travel lodge really needs to look into these two so called «managers» and have them replaced immediately. It’s giving the hotel a bad name. ZERO STARS!!!

The only reason I’m giving this two stars instead of one is because I highly respect most Travelodge’s I’ve stayed in. However, this one wasn’t the best considering they wouldn’t even give us our reserved room. I’m 19 and I’ve gotten Travelodge rooms before (18+). As I reserved the room online I made sure it said 18 and over can purchase and check into a room. It repeatedly kept saying you had to be 18 so I felt secure. Not until the confirmation page did it say «Guests must be 21+ to check in.» Once I already reserved it. So to be safe I called the hotel and asked to make sure the check in age was 18, they said yes. Long story short, I went in and they wouldn’t accept the room and cancelled it with no way to get it back. Although I told the front desk I called and made sure she rudely insisted that «no it’s 21+ sorry gotta cancel it.»
If you know that area you know theres no where near there that’s 18, so I figured it was the county rule vs. individual hotels. I drove 20 minutes to a Good-​Nite Inn and was accommodated very well. Like I said the only reason I give this two stars is because the Travelodge’s I’ve stayed in were great, not dirty, no problems, easy check in and check out.
The customer service was AWFUL considering the girl I called didn’t know what she was talking about apparently and made me waste my time and the lady at the front desk was extremely rude about it all. The parking seemed very tight and limited, I don’t know how all the guests could park a car there.
PS: They charged it on my card because I cancelled late notice — even though they misinformed me and it was clearly not optional. I never got the room.
If you can, spend the night somewhere else otherwise, its just a «one night if you just need to sleep» type of place.