Yellow Star Taxi

Horrible service ! Never call them please just do yourself a favor and take the bus. It’ll get u there much faster. They always say a cab will be there in 20 minutes and an hour later still nothing. It is the last time I ever call that company. The people who take the calls are rude and disrespectful

These folks are absolutely hopeless, there is only one person, a woman, who speaks decent English and even she is not good at follow up. I called at 3:15 PM and booked a cab to go from my home to COC, a distance of 6 miles. She said the cab will be there in 20 minutes. I called again at 3:40 to check on my cab, after a lengthy wait, she tells me that she can not locate my cab. I had to cancel the cab and get one of my neighbors to take me to COC.
If you ever call these guys follow up, again and again and pray that you will get the lady with the American accent or good luck with communication. Their service is rotten.

I couldn’t think of a worse way to waste time than to sit on a curb for over an hour, waiting for a taxi that will never come.
We needed a form of transportation out of Six Flags at 4 PM, so we called these guys. They told us to wait for 30 minutes and took down our phone number, but we never received a call. Finally, we called them again at 5 and they said the taxi was here. We went to the pickup loop outside the park and saw no taxis. Finally, when a taxi did come, some awful woman ran to it and persuaded the cab driver to take her instead, saying that she’d been waiting a long time for another cab company, and that she was «disabled.» Obviously, her disability didn’t prevent her from being a massive jerk and climbing into that cab. The cab driver told us he would be back. A couple minutes later, we saw the same cab drive past the park.
It was 5:30 PM by then, so we just sat there for another 30 minutes waiting for the trolley. Terrible service, terrible communication. I’d rather have spent the $ 20 for parking than deal with this company.

I only use cabs for a night out drinking. I have been stranded for well over an hour, 3 different occasions. Each time I went through about 6 – 7 calls, saying they will be there in 20, there should have been there already, another 10 minutes, something came up we have a new driver on the way, etc.
One night I waited so long I end up calling a friend late night to pick me up. We went back to my apartment and started drinking some more and the taxi driver calls me about an hour later (about 2+ hours after original phone call) and is all pissed off that I wasn’t there! The f**k?
The most recent experience they sent one of their new drivers (drove us earlier that night) all the way from Hollywood to pick us up. Poor guy! It had probably been an hour and a half after original phone call (driver was supposed to be there in 15 min), when he arrived. Our girlfriends were not too happy sitting around in a cold parking lot at 1am!
So what I’ve learned is… if you are going a short distance their drivers don’t want to pick you up because they don’t make enough money. Try telling dispatch that you are going far and see how fast they show up. Or better solution, don’t use them at all!

This is the worst service ever!!! The dispatcher Mike told me that the driver will be there 10 to 15 minutes to take me to the train station. The cab didn’t arrive till 50 minutes later causing me to miss my train to Las Angeles for an important meeting. The driver expected to be paid and I told him no for I missed my train and important business meeting and that the company Yellow Star didn’t fulfill it’s obligation to me promising me the 15 minute wait. I called at least 6 different times and was told driver is pulling up in driveway (which was a lie), and not once did the company call me back to say that there was a problem so that I may call a different taxi company to get to the train station in time to make my business meeting. I will see if I have a legal standing on this situation for such horrible service and missing important business meeting. Do not use this company for important deadlines for you will be at your own peril if you do I will not recommend this company so buyer beware they do not have the audacity and the courage to call people to give them another choice of calling a company. Very poor service.

On time… Best Cab co. in Santa Clarita…